You ordered something on Amazon. A shipping confirmation lands in your inbox. But instead of a familiar UPS or FedEx number, you see a carrier you have never heard of: Swiship.
Track Your Order
If that sounds familiar, you are not alone. Thousands of Amazon shoppers and sellers search for Swiship tracking every day, confused about what it is, where to enter their number, or why the tracking page is not showing any updates.
This guide answers all of it. By the time you finish reading, you will know exactly what Swiship is, how to track your package in under a minute, what every status message means, and what to do if something goes wrong.
What Is Swiship and Who Owns It?
Swiship is a registered trademark of Amazon Technologies, Inc. It is not a third-party courier company. It is Amazon’s internal tracking and last-mile delivery framework built specifically for Fulfillment by Amazon shipments.
When an Amazon seller uses FBA, they send their inventory to an Amazon warehouse. Amazon then handles everything: picking, packing, shipping, and delivering. Swiship is the tracking layer that sits on top of this process, giving both the seller and the buyer visibility into where their package is at any given moment.
In practice, Swiship works differently depending on the country. In the United States, Amazon’s own delivery drivers often handle final delivery. In Europe, Swiship frequently hands off to local postal carriers for the last mile. Either way, the Swiship tracking number stays the same throughout the journey.
How to Track a Swiship Package: 3 Methods
There are three reliable ways to track a Swiship shipment. Method 1 is the fastest for most buyers.
Method 1: Track Directly Through Amazon (Recommended)
Because Swiship is Amazon’s own system, the easiest place to track is inside your Amazon account. This is always the most up-to-date source.
- Log in to your Amazon account.
- Go to Returns and Orders in the top-right corner.
- Find the order you want to track and click Track Package.
- Amazon will display the live status, a map (when available), and the estimated delivery window.
Method 2: Track at swiship.com
Swiship has its own tracking portal at swiship.com/track. This is useful if you have the tracking number but are not logged into Amazon.
- Go to swiship.com/track in your browser.
- Enter your full tracking number exactly as shown in your confirmation email.
- Click Track and wait for the results to load.
- If the page requires JavaScript to be enabled, check your browser settings.
Method 3: Use a Third-Party Tracking Platform
If the Swiship site is slow or not showing results, third-party tools that aggregate carrier data can help. Reliable options include 17TRACK, AfterShip, TrackingMore, and Parcelsapp. Enter your tracking number on any of these sites and select Swiship as the carrier if it is not auto-detected.
Swiship Tracking Numbers: What They Look Like and Where to Find Them
Tracking Number Formats by Country
| Country | Format | Example |
| United States | TBA + 12 digits | TBA123456789012 |
| Canada | TBC + digits | TBC123456789 |
| Mexico | TBM + digits | TBM123456789 |
| Germany | DE + 10 digits | DE0123456789 |
| United Kingdom | Alpha + digits | AA0035084649 |
| Italy / Spain | Varies by FBA region | Check shipping email |
Where to Find Your Swiship Tracking Number
- Shipping confirmation email: Amazon sends a confirmation when your order ships. The tracking number and a direct tracking link are included in this email.
- Your Orders page: Log in, go to Your Orders, click Track Package next to your order. The tracking number is displayed there.
- Amazon app: Open the app, tap Your Orders, select the order, and tap Track Package. The number is visible in the shipment details.
- Shipping label: If you are a seller checking a physical label, the Swiship tracking number is printed alongside the Amazon barcode.
Swiship Tracking Status Messages Explained
Once you enter your tracking number, you will see status updates that describe where the package is in its journey. Here is what each one actually means.
| Status Message | What It Means | Expected Next Step |
| Label Created | Amazon has generated the tracking number and a shipping label, but the package has not yet been physically scanned. | Wait 24-48 hours for the first real scan |
| Package Received | The package has arrived at an Amazon fulfillment center or sorting hub and been scanned in. | Move to in-transit status |
| In Transit | The package is moving through the delivery network, often between sorting facilities. | Arrival scan at a local hub |
| Out for Delivery | A driver has the package loaded and is making deliveries in your area today. | Delivery attempt within hours |
| Delivered | The package has been marked as delivered at the address on file. | Check your door, mailbox, or building lobby |
| Delivery Attempted | A driver tried to deliver but could not complete it, usually because there was no safe place to leave the package. | Check for a notice and rebook or reschedule |
| Package Not Deliverable | There is a problem with the delivery address or the package could not be left safely. | Contact Amazon Customer Service |
| Returning to Sender | The package is being sent back to the fulfillment center, often after multiple failed delivery attempts. | Amazon will contact you about a refund or reship |
Swiship Delivery Times: What to Expect
Delivery timelines depend on the country, the type of Amazon shipping service you selected, and local logistics capacity. Here are realistic benchmarks based on typical FBA performance.
| Country | Standard Delivery | Prime / Expedited |
| United States | 3-7 business days | 1-2 business days |
| United Kingdom | 2-5 business days | Next day or 1-2 days |
| Germany | 1-3 business days | Same or next day |
| Canada | 3-7 business days | 2-4 business days |
| Spain / Italy | 3-6 business days | 1-3 business days |
Swiship Tracking Not Updating? Here Is What to Do
The most common complaint about Swiship tracking is that it appears to be stuck or not updating. Before you contact Amazon support, work through these steps in order.
Step 1: Wait 24 to 48 Hours After the Label Is Created
A label creation scan means the number exists in the system, but the physical package has not been scanned yet. This gap is completely normal, especially during busy shipping periods. Do not take action until at least one full business day has passed.
Step 2: Check the Right Platform
Always check tracking through Your Orders on Amazon or the Amazon app first. The official Amazon system receives scan updates before third-party sites sync, sometimes by several hours.
Step 3: Confirm Your Tracking Number Is Correct
Copy and paste the tracking number directly from your email or order page rather than typing it manually. A single wrong character returns no results or incorrect results.
Step 4: Wait for the Expected Delivery Date
If tracking is stuck but the estimated delivery date has not passed, the package is likely in transit between facilities where scans do not happen. Amazon’s system updates on major scan events, not continuously. No update does not mean no movement.
Step 5: Contact Amazon Customer Service
If the estimated delivery date has passed and tracking still shows no delivery, contact Amazon Customer Service directly. You can reach them through Help on the Amazon website or app. Amazon’s A-to-Z Guarantee means you are entitled to a refund or replacement if the order does not arrive within the delivery window.
Swiship Tracking for Amazon FBA Sellers
If you sell on Amazon using FBA, Swiship tracking affects your business in several specific ways that buyers do not deal with.
Tracking Inbound Shipments to Amazon Fulfillment Centers
When you send inventory to Amazon, you can track those inbound shipments through Seller Central under Inventory, then Manage FBA Shipments. Amazon provides a shipment ID and tracking updates as your inventory moves through the receiving process. Swiship is the layer that handles outbound tracking once Amazon ships individual orders to customers.
Customer Questions About Swiship
Your customers may contact you confused about seeing Swiship as their carrier. Since Amazon handles fulfillment, you cannot change which carrier or tracking service is used. The best practice is to direct customers to their Amazon order page using the Track Package button, which will always have the most current status.
Multi-Channel Fulfillment and Swiship
If you use Amazon’s Multi-Channel Fulfillment service to ship orders from your own website or another marketplace, those shipments also use Swiship tracking. The tracking number is passed back through the MCF API and can be shared directly with your customers.
Tracking API Integration
For sellers using custom storefronts or order management systems, platforms like AfterShip, 17TRACK, and TrackingMore offer Swiship API integrations. These let you automatically pull tracking status updates and display them on branded tracking pages, reducing the volume of where-is-my-order inquiries to your support team.
Also Read : LaserShip Tracking: How to Track Your Package, Fix Every Problem
Swiship vs. Other Amazon Delivery Options
Amazon uses several different delivery services depending on the country, shipment size, speed tier, and available capacity. Understanding which one handles your package helps you track it correctly.
| Service | Who Uses It | Tracking Portal | Best For |
| Swiship | Amazon FBA buyers and sellers globally | swiship.com or Your Orders | Standard FBA orders across most categories |
| Amazon Logistics (AMZL) | US buyers with TBA tracking numbers | Amazon app or track.amazon.com | Same-day and two-day Prime deliveries |
| UPS via Amazon | Larger or heavier shipments | ups.com or track.amazon.com | Bulky items and oversized goods |
| USPS via Amazon | Rural and lightweight shipments | usps.com or Your Orders | Small items in low-density areas |
| Royal Mail | UK buyers via third-party sellers | royalmail.com | Marketplace orders from UK sellers |
| DHL via Amazon | International and cross-border orders | dhl.com or Your Orders | Cross-border EU and global shipments |
Swiship Tracking Checklist
If you are having any issue with Swiship tracking, run through this list before contacting support.
- Tracking number copied exactly from confirmation email or Your Orders page
- At least 24 hours have passed since the label creation notification
- Checked tracking through Your Orders on Amazon, not just a third-party site
- Confirmed the estimated delivery date has not yet passed
- Checked the delivery address in your order is correct
- Checked door, mailbox, secure parcel locker, and with neighbors if showing Delivered
- Waited 36 hours after a Delivered status before reporting as missing
- Contacted Amazon Customer Service if delivery date has passed and package is not found
Expert Tips for Getting the Most Out of Swiship Tracking
- Use the Amazon app for live delivery updates: The Amazon app shows a map view with the driver’s approximate location when they are out for delivery. This is more accurate than the web version.
- Enable delivery notifications: Turn on push notifications in the Amazon app to receive alerts the moment your package status changes, including when it is out for delivery.
- Photograph your delivery spot when reporting missing packages: Amazon customer service resolves missing package claims faster when you include a photo of your address and typical delivery area with your report.
- For sellers, share the Amazon tracking link: Instead of pointing customers to third-party trackers, share the direct Amazon tracking link from Seller Central. This reduces confusion because customers see the same interface they are familiar with.
- Do not rely solely on email notifications: Amazon’s tracking emails can be delayed by several hours. Always check Your Orders or the app directly for the most current status.
Frequently Asked Questions About Swiship Tracking
What is Swiship tracking?
Swiship is Amazon’s internal package tracking service for Fulfillment by Amazon shipments. It is a trademark of Amazon Technologies, Inc. and is not a separate courier company. Swiship provides real-time tracking from Amazon’s fulfillment centers to the customer’s door across the US, UK, Germany, Canada, Spain, Italy, and other countries.
Where do I enter my Swiship tracking number?
You can enter your Swiship tracking number at swiship.com/track, through Your Orders on Amazon’s website or app, or on third-party tracking platforms like 17TRACK, AfterShip, or TrackingMore. The fastest and most accurate option is always through Amazon’s own Your Orders page.
Why is my Swiship tracking not updating?
Swiship tracking only updates at major scan points, which include when the package enters a fulfillment center, arrives at a sorting hub, and goes out for delivery. Between these points, tracking can appear stuck for 12 to 48 hours. This is normal. If the estimated delivery date has passed without delivery, contact Amazon Customer Service.
What does TBA mean in a Swiship tracking number?
TBA stands for Tracking By Amazon and is the prefix used for all Amazon Logistics and Swiship tracking numbers in the United States. TBC is used for Canada and TBM for Mexico. These numbers are only trackable through Amazon’s own system or platforms that integrate directly with Amazon’s tracking API.
My Swiship package shows as delivered but I cannot find it. What should I do?
First check your door, mailbox, any parcel lockers in your building, and with neighbors. Also check if anyone else at your address accepted the package. If you still cannot find it after 36 hours, contact Amazon Customer Service. Amazon’s A-to-Z Guarantee covers missing packages and you are eligible for a refund or replacement.
How long does Swiship take to deliver?
Delivery time depends on the country and shipping speed selected. In the US, standard FBA delivery typically takes 3 to 7 business days, while Prime orders arrive in 1 to 2 days. In Germany, most FBA orders arrive within 1 to 3 business days. Canada typically ranges from 3 to 7 business days for standard shipping.
Can I track a Swiship package without a tracking number?
Yes. If you are a buyer, go to Your Orders on Amazon and click Track Package next to your order. You do not need to enter a tracking number manually. Amazon links the shipment to your account automatically.
Is Swiship only for Amazon orders?
Swiship is used exclusively for Amazon FBA and Multi-Channel Fulfillment shipments. If you purchased from a non-Amazon store that does not use Amazon’s fulfillment network, your package will use a different carrier and tracking system.
Why does my package show Swiship instead of UPS or FedEx?
Amazon routes FBA shipments through whichever carrier is most efficient for the delivery location, speed tier, and available capacity. Swiship is used when Amazon’s own logistics network handles the shipment. In some areas Amazon uses UPS, USPS, or local carriers, which is why you may see different carriers on different orders.
Final Thoughts
Swiship is simply Amazon’s own tracking layer for FBA shipments. Once you know what it is, tracking your package is straightforward: use Your Orders on Amazon or enter the tracking number at swiship.com. If tracking appears stuck, give it 24 to 48 hours before taking action, because gaps between scans are completely normal.
If you are a seller, the main thing to understand is that your customers may not recognize the Swiship name. Having a brief explanation ready or linking them directly to their Amazon tracking page will cut down significantly on support questions.
And if a package genuinely goes missing, Amazon’s A-to-Z Guarantee means you have a clear, straightforward path to a resolution. You do not need to chase down the carrier. Start and end the conversation with Amazon, and they will handle the rest.
