You ordered something online. The seller says it shipped with Airpak Express. You have a tracking number but are not quite sure what to do with it, why the status has not moved, or what this company actually is.
This guide covers everything. Who Airpak Express is, how to track your parcel in under two minutes, what every delivery status means, how long deliveries actually take, and exactly what to do when something goes wrong.
What Is Airpak Express?
Airpak Express is one of the top courier companies operating across Malaysia and Singapore. The company started in Singapore in 1990 and expanded into Malaysia in 1992. What began as a four-person team operating out of a 650 square foot warehouse has grown into an operation of over 300 staff with a 25,000 square foot facility in Petaling Jaya, Selangor.
In 2007, the group launched Airpak Freight and Logistic to handle air freight, sea freight, project cargo, and oversized shipments that the express courier network could not accommodate.
Today, Airpak Express is not just a parcel delivery service. It operates as a full third-party logistics provider offering warehousing, eCommerce fulfilment, customs clearance, freight forwarding, and international shipping, all under one roof.
For most everyday users, though, it is simply the courier that delivered something they bought online. And the one thing they want to know is where that parcel is right now.
How to Track an Airpak Express Parcel
Tracking your shipment takes under 60 seconds if you have your tracking number ready.
Step 1: Find Your Tracking Number
Your Airpak Express tracking number is in the shipping confirmation email sent by the seller or retailer. You can also find it on the order details page of the retailer’s website, or printed on the physical receipt if the sender gave you one.
Airpak Express tracking numbers are typically a numerical code of 10 to 12 digits. Some formats use an alphanumeric code beginning with “AP” depending on the service type and origin country. The consignment number varies between 7 and 11 digits only, so double check you are entering the right number format.
Step 2: Go to the Official Website
Open your browser and visit airpak-express.com. The tracking search bar is on the homepage and works for both Malaysia and Singapore shipments. You do not need to create an account to track a parcel.
Step 3: Enter Your Number and Search
Type or paste your tracking number exactly as provided. Do not add spaces or alter any characters. For multiple parcels, separate each tracking number with a comma. Click Track and wait a few seconds.
Step 4: Read the Results
The results page shows a full event timeline from the first scan down to the most recent update. Each entry shows the date, time, location, and a status description.
Step 5: Use a Backup Tracker if Needed
If the official site does not return a result, third-party platforms like 17TRACK, Ship24, EasyParcel, and Parcel Monitor all support Airpak Express tracking and pull data from the same system. These platforms also let you track multiple couriers in one place, which is useful if you manage several shipments.
What Every Airpak Express Tracking Status Means
Most people get confused when the status shows something unexpected. Here is a plain-English breakdown of every common Airpak Express tracking status.
Data Received / Booking Created
The sender has created a booking in the Airpak system but the parcel has not been physically collected yet. This status can remain unchanged for 12 to 24 hours. That is completely normal.
Collected / Picked Up
Airpak has physically taken the parcel from the sender. It is now in the logistics chain and will be scanned at the next facility.
Arrived at Hub / Processing Facility
The parcel has reached a sorting center. It is being scanned, sorted, and loaded for the next leg of its journey.
In Transit
The parcel is actively moving between locations. It could be in a delivery vehicle, at an airport, or waiting at a connecting hub. Multiple in-transit entries on the same parcel are common, especially for international shipments.
Out for Delivery
This is the update everyone wants to see. The parcel is on a delivery vehicle and should arrive at the destination address today. Stay accessible by phone in case the driver needs to reach you.
Delivered
The parcel has been handed over at the delivery address. If you did not receive it, check with neighbors, building reception, or any designated safe spot at your address before contacting support.
Delivery Attempted
The driver arrived but could not complete the delivery, usually because no one was available to receive it. Airpak will typically try again on the next working day.
Held at Customs
This applies to international shipments only. The parcel is undergoing import customs clearance at the destination country. This can pause tracking updates and may require you to pay import duties or provide documentation before the parcel moves forward.
Return to Sender
The parcel could not be delivered after multiple attempts or was refused at the destination. It is now heading back to the original sender.
Delivery Exception
Something has interrupted the standard delivery process. This could be an incorrect address, a refused delivery, a damaged parcel, or a logistics issue. Contact Airpak support with your tracking number to find out the specific reason.
Airpak Express Services: More Than Just Parcel Delivery
Most people only know Airpak Express as a courier. Here is the full range of what they actually offer.
Domestic Express (Malaysia)
Standard courier delivery targeting next-day delivery for most areas within Malaysia. Suitable for documents, parcels, and small packages.
Domestic Express (Singapore)
Three service tiers: next possible working day for urgent items, standard delivery within one to three days, and a saver option taking three to five days.
Worldwide Express
A premium international service for parcels up to 1,000 kg, reaching most countries within one to three working days. Best for time-sensitive international shipments.
Worldwide Standard
A balance of cost and speed. Deliveries typically reach Asia within two to five days and other global destinations within two to ten working days.
Freight Express
Door-to-door solutions for heavy shipments up to 5,000 kg. Includes customs clearance support and is suitable for businesses moving bulk goods across borders.
International Hand Carry
A specialized service for extremely urgent shipments. A courier physically carries the item on board a commercial flight to guarantee it reaches the destination on time. Airpak was among the earliest providers to pioneer this service in the region.
Warehousing and eCommerce Fulfilment
Full 3PL warehousing services for businesses. Includes storage, inventory management, order picking and packing, kitting, and dispatch. Airpak handles the entire fulfilment chain so businesses do not need to manage their own warehouse.
Reverse Logistics
Management of the full returns process, from the customer back to the retailer or manufacturer. Particularly useful for eCommerce businesses handling high return volumes.
Customs Clearance
End-to-end customs handling including documentation, duties, inspections, and Importer of Record and Exporter of Record services for cross-border transactions.
Freight Forwarding
Air freight, ocean freight, and road freight options with both door-to-door and port-to-port delivery. Covers East and West Malaysia as well as international routes.
Airpak Express Delivery Times: Realistic Expectations
| Service | Route | Estimated Time |
|---|---|---|
| Domestic Express | Within Malaysia | Next business day |
| Domestic Standard | Within Malaysia | 1 to 3 business days |
| Singapore Domestic | Within Singapore | Next working day |
| Worldwide Express | International | 1 to 3 working days |
| Worldwide Standard (Asia) | Regional | 2 to 5 working days |
| Worldwide Standard (Global) | International | 2 to 10 working days |
| Freight / Saver | International | 2 to 14 working days |
These are estimates under normal conditions. Customs clearance, public holidays, peak shipping seasons, and weather events can add time to any of these windows. International shipments that hit a customs hold are the most common cause of delays beyond the expected range.
Airpak Express Coverage: Where Do They Deliver?
Within Malaysia, Airpak Express covers more than 90 percent of all states and towns across East and West Malaysia, including Sabah and Sarawak.
For international destinations, the network spans over 100 countries. Key markets include Thailand, China, Hong Kong, the Philippines, India, Indonesia, the United States, the United Kingdom, Taiwan, Brunei, Vietnam, Cambodia, Bangladesh, South Korea, the UAE, Pakistan, and France, among many others.
For freight and forwarding, coverage extends to air, ocean, and road freight globally through the Airpak Freight and Logistic arm.
Airpak Express vs Other Couriers in Malaysia
| Feature | Airpak Express | J&T Express | Ninja Van | Pos Malaysia |
|---|---|---|---|---|
| Domestic next-day delivery | Yes | Yes | Yes (urban) | No |
| International coverage | 100+ countries | Limited | Limited | Yes |
| eCommerce fulfilment (3PL) | Yes | No | Limited | No |
| Freight forwarding | Yes | No | No | No |
| Warehousing | Yes | No | Limited | No |
| Hand carry service | Yes | No | No | No |
| Real-time tracking portal | Yes | Yes | Yes | Yes |
Airpak’s main advantage over local competitors is the depth and range of services. If you need more than basic parcel delivery, such as warehousing, freight, or customs handling, very few regional couriers match what Airpak offers under one roof. For pure domestic last-mile delivery at the lowest cost, J&T Express and Ninja Van remain competitive alternatives.
Common Problems and How to Fix Them
Tracking Number Shows “Not Found”
Wait 24 to 48 hours after receiving the tracking number. The parcel may have been booked into the system but not physically scanned yet. If the status still shows nothing after 48 hours, confirm with the sender that they entered the correct tracking number and that the parcel has actually been handed to Airpak.
Status Has Not Updated for Several Days
A 24-hour gap in tracking updates is normal, especially over weekends and public holidays. A gap of three or more working days is worth investigating. For international shipments, a customs hold can freeze updates for several days until duties are paid or documents are verified. If nothing moves after five business days, contact Airpak customer support directly.
Shows Delivered But Parcel Not Received
Check with building reception, neighbors, and any secondary access points at your address. Look for a physical delivery notice card the driver may have left. If nothing turns up, contact Airpak customer service within 24 hours of the delivered status appearing. Bring your tracking number and proof of address to the conversation to speed up the investigation.
Entered the Wrong Tracking Number
The most common mistake is entering an order reference number from the online store rather than the actual Airpak tracking number. They are different references entirely. The Airpak tracking number is in the shipping confirmation email from the courier, not always from the retailer. Contact the seller to get the correct number if you are not sure which is which.
Parcel Stuck at Customs
Contact Airpak customer support with your tracking number and ask for a status update on the customs hold. You may be asked to provide additional documents such as an invoice, proof of purchase, or import permit. You may also need to pay import duties before the parcel is released. Acting quickly when you receive a customs notification significantly reduces hold time.
How to Contact Airpak Express Customer Support
Malaysia Phone: +60 (3) 8073 3333 Email: info@airpak-express.com Office Address: Lot 5, Jalan 243, Section 51A, 46100 Petaling Jaya, Selangor
Singapore Phone: +65 6743 9200 Email: cssin@airpak-express.com Office Hours: Monday to Friday 09:00 to 18:00, Saturday 09:00 to 13:00, closed Sundays and public holidays
When you reach out to support, always have the following ready:
- Your Airpak Express tracking number
- The sender’s name and address
- Your delivery address
- The date the parcel was shipped
- A screenshot of the last tracking status you can see
Having all of this ready from the start means the support team can begin investigating immediately rather than asking follow-up questions.
Also Read : Skynet Tracking: How to Track Your Parcel, Understand Statuses, and Fix Delivery Issues
Expert Tips for Getting the Most Out of Airpak Express
- Track your parcel 24 hours after the sender confirms dispatch, not immediately. The system needs time to reflect the first scan.
- For businesses shipping regularly, ask about contract pricing and API integration through the Airpak business platform. It gives you custom rates, automated tracking updates, and system integration.
- For urgent international shipments, the Hand Carry service exists precisely for situations where a standard timeline is not acceptable. It costs more but it guarantees arrival.
- Always double check your delivery address before booking, especially the unit number and postal code. A missing apartment number is the single most common reason for a failed first delivery attempt.
- If you run an eCommerce store, consider Airpak’s 3PL warehousing. Storing inventory with them and having orders fulfilled directly removes the need to manage your own dispatch operation entirely.
- For Singapore to Malaysia shipments, duties and taxes are calculated using the CIF method, which includes item value plus shipping costs. Check the latest Malaysian customs guidelines before shipping to avoid unexpected charges at delivery.
Mistakes to Avoid
- Expecting the tracking number to show results instantly. Always wait at least 24 hours after dispatch before checking.
- Using the marketplace order ID as the tracking number. It is a different reference and will not return results in Airpak’s system.
- Ignoring customs notifications for international shipments. An unpaid duty will keep your parcel on hold until you respond.
- Waiting too long to file a claim for a lost parcel. Most couriers have a claims window of 14 to 30 days. Missing it means losing your right to compensation.
- Only using one tracking channel. If the official site is slow or unavailable, 17TRACK and Ship24 pull Airpak data independently and often display it faster during high-traffic periods.
Airpak Express Future Outlook
Airpak Express has been growing steadily into the eCommerce logistics space. With cross-border online shopping continuing to expand across Southeast Asia, the demand for couriers with end-to-end capabilities like warehousing, customs handling, and last-mile delivery is growing fast.
Their investment in 3PL infrastructure and API-connected business tools signals a clear move toward serving eCommerce merchants rather than just individual senders. As same-day and next-day delivery expectations become the norm in urban markets, Airpak’s existing network across East and West Malaysia gives them a structural advantage over couriers still building out their rural coverage.
For individual users, this means continued improvement in tracking transparency and delivery speed. For businesses, it means Airpak is likely to become a stronger end-to-end fulfilment partner in the years ahead.
FAQ
What is Airpak Express?
Airpak Express is a fully integrated shipping and logistics company established in Singapore in 1990 and in Malaysia in 1992. It provides domestic and international courier services, freight forwarding, warehousing, eCommerce fulfilment, and customs clearance across Southeast Asia and over 100 countries worldwide.
How do I track my Airpak Express parcel?
Go to airpak-express.com, enter your tracking number in the search bar on the homepage, and click Track. You can also use third-party platforms like 17TRACK, EasyParcel, Ship24, or Parcel Monitor by entering the same tracking number there.
What does an Airpak Express tracking number look like?
It is typically a numerical code of 10 to 12 digits, or an alphanumeric code beginning with “AP.” The consignment number is between 7 and 11 digits. Do not enter spaces or additional characters.
How long does Airpak Express take to deliver within Malaysia?
Most domestic deliveries within Malaysia are targeted for next-day delivery. Standard shipments typically arrive within one to three business days depending on the destination.
Why is my Airpak Express tracking not updating?
The most common reasons are a new booking that has not been scanned yet, a weekend or public holiday gap, or an international customs hold. Wait 48 hours for new shipments. For longer gaps with no update, contact Airpak customer support with your tracking number for an investigation.
Does Airpak Express deliver internationally?
Yes. Airpak Express covers over 100 countries through its Worldwide Express, Worldwide Standard, and Freight Express services. Key destinations include the United States, United Kingdom, China, India, Thailand, Indonesia, the Philippines, and most of Southeast Asia.
What should I do if my parcel shows delivered but I did not receive it?
Check with neighbors and building reception first. Look for a delivery card. If nothing turns up, contact Airpak customer service within 24 hours and provide your tracking number plus proof of address for an investigation to be opened.
Can I track multiple Airpak Express parcels at once?
Yes. On the official Airpak website, enter multiple consignment numbers separated by commas. Third-party platforms like EasyParcel support tracking up to 15 numbers simultaneously.
Is Airpak Express good for eCommerce businesses?
Yes. Airpak operates as a full third-party logistics provider with warehousing, order fulfilment, returns management, API integration, and customs handling all available. It is well-suited for eCommerce merchants who need a single logistics partner to manage their full supply chain.
What happens if my Airpak parcel cannot be delivered?
After two to three failed attempts, Airpak will hold the parcel at a facility or return it to the sender depending on the delivery instructions. You will receive a notification to arrange redelivery or collection.
