You placed a freight order. Now it is somewhere between the warehouse and your dock, and you have no idea where. That feeling is frustrating, especially when a production line or a customer is waiting.
Track Your Order
TForce Freight gives you multiple ways to track your LTL shipment in real time. Whether you have a PRO number, a Bill of Lading, or a Purchase Order number, this guide walks you through every tracking method available, explains what each status means, and tells you exactly what to do when something goes wrong.
What Is TForce Freight?
TForce Freight is one of North America’s largest Less-Than-Truckload (LTL) carriers. The company was originally founded in 1935 as Overnite Transportation, later became UPS Freight, and was acquired by TFI International in April 2021, at which point it was rebranded as TForce Freight.
Today it operates an extensive network covering all 50 US states, Canada, Mexico, Puerto Rico, Guam, and the US Virgin Islands. It specializes in LTL shipping, meaning it moves freight that does not fill an entire truck trailer, making it cost-effective for businesses shipping pallets rather than full loads.
TForce Freight is commonly used by manufacturers, retailers, and distributors that need reliable regional and cross-border freight service. Its tracking system reflects this commercial focus, built around professional reference numbers rather than simple consumer parcel codes.
Understanding Your TForce Freight Tracking Numbers
Before you can track anything, you need to understand which reference number you have and what it does. TForce Freight uses three main identifiers.
The PRO Number (Your Primary Tracking Number)
The PRO number is the most important identifier for tracking. PRO stands for Progressive Rotating Order. It is a 9-digit number that TForce Freight assigns to your shipment when it is picked up. You will sometimes see it formatted as 2205 followed by the 9 digits, since 2205 is TForce’s carrier code.
Your PRO number appears on your shipping confirmation email, the Bill of Lading document, and any receipt from the pickup. This is the number you enter on the TForce Freight website to track your shipment.
The Bill of Lading (BOL) Number
The Bill of Lading is the legal contract between shipper and carrier. It is generated before pickup and lists the details of the shipment including origin, destination, weight, and commodity. You can use the BOL number on the TForce website as an alternative tracking reference, though the PRO number gives more granular updates.
The Purchase Order (PO) Number
If the shipper linked a PO number to the shipment at booking time, you can use this to locate the freight in the TForce system. This is useful for buyers who receive freight but may not have the PRO number from the seller.
| Reference Number | Who Generates It | Best Used For |
| PRO Number | TForce Freight (at pickup) | Real-time tracking, proof of delivery |
| Bill of Lading (BOL) | Shipper (before pickup) | Shipment lookup, claims, customs |
| Purchase Order (PO) | Buyer/Shipper | Buyers tracking inbound freight |
How to Track a TForce Freight Shipment: Step by Step
Method 1: Track on the TForce Freight Website (Official)
This is the fastest and most accurate method. Here is exactly what to do.
- Open your web browser and go to tforcefreight.com
- In the top navigation bar, click on ‘Tracking’
- You will see a text field labeled ‘Enter your PRO, BOL, or PO number’
- Type your 9-digit PRO number into the field (no spaces or dashes needed)
- Click the blue ‘Track’ button
- The system will display your shipment’s current location, last scan event, and estimated delivery date
You can track up to 10 shipments at once by entering multiple PRO numbers separated by commas. This is useful for businesses managing multiple outbound or inbound freight orders.
Method 2: Call TForce Freight Customer Service
If you cannot find your tracking information online or need to speak with someone directly, call TForce Freight at 1-800-333-7400. This toll-free number is available for tracking, proof of delivery requests, and problem resolution. For calls from outside the US or Canada, dial 1-804-231-8555. Spanish-language support is available at 1-800-682-4731.
Method 3: Use a Third-Party Tracking Platform
Several third-party platforms aggregate freight tracking data from TForce and other carriers. These are useful if you manage shipments from multiple carriers and want a single dashboard. Platforms like AfterShip, 17TRACK, and Ship24 all support TForce Freight tracking. Simply enter your PRO number on any of these platforms to pull the current status.
Note: Third-party platforms pull data from TForce Freight’s system, so they may show a slight delay compared to the official website.
Method 4: Track Cross-Border Shipments (US and Canada)
For shipments between the United States and Canada, TForce Freight uses specific customs systems. Imports to Canada are assigned a PARS number, which is the carrier code 2205 followed by the 9-digit PRO number. This number allows customs brokers and the Canada Border Services Agency to verify clearance status. For US exports, the equivalent system is called PAPS. You can track these cross-border shipments using the same PRO number on the TForce Freight Canada website at tforcefreightcanada.com.
What Your TForce Freight Tracking Status Means
The tracking page shows a status label at every stage of your shipment’s journey. Here is what each one means in plain language.
| Status | What It Means | Action Needed? |
| Shipment Created / Pre-Shipment | TForce has a record of the shipment but has not yet picked it up. The label was created but the freight has not been tendered to the driver. | Wait for pickup scan |
| Picked Up | The driver has physically collected your freight from the origin address and scanned it into the network. | No action needed |
| In Transit | Your freight is moving through the TForce network, passing through service centers or hubs on the way to the destination. | No action needed |
| Out for Delivery | The freight has been loaded onto a local delivery truck and is scheduled to arrive that day. | Ensure someone is available to receive |
| Delivered | The shipment was delivered and a signature or confirmation was recorded. | Verify with receiving team |
| Exception / Delay | Something interrupted normal transit. Common causes include weather, a missed connection, or a failed delivery attempt. | Check details and contact TForce if needed |
| No Information Available | The tracking number may be incorrect, or the shipment has not yet entered the system. | Double-check PRO number format |
Troubleshooting TForce Freight Tracking Problems
Most tracking issues fall into one of a few categories. Here is how to solve each one.
Problem: Tracking Not Updating
If your tracking status has not changed in 24 to 48 hours, it does not always mean something is wrong. LTL freight moves in line-haul runs between service centers, and scans only happen at pickup, arrival at each terminal, and delivery. There are legitimate gaps in the scanning record, especially on long-haul lanes.
If there has been no update for more than 48 hours, call TForce customer service at 1-800-333-7400 and ask for a status check on your PRO number. They can see internal movement data that does not always show on the public tracking page.
Problem: ‘No Information Found’ Error
This usually means one of three things. First, the PRO number format is wrong. Make sure you are entering exactly 9 digits with no dashes, spaces, or leading zeros. Second, the shipment was only recently picked up and has not yet been scanned into the electronic system. Try again after a few hours. Third, the shipment may have been booked through a freight broker, in which case the PRO number shown in your confirmation may actually be the broker’s reference number, not TForce’s PRO number.
Problem: Shipment Shows Delivered but Was Not Received
Contact TForce Freight immediately at 1-800-333-7400 and request a Proof of Delivery (POD) document. The POD includes the time, date, and signature of the person who accepted the freight. This is critical for filing a claim if freight was delivered to the wrong location or received by an unauthorized person.
Problem: Shipment Shows an Exception
An exception status means something outside the normal process occurred. Common causes include weather delays, a missed line-haul connection, address issues at the destination, or a failed delivery attempt because no one was available to receive the freight. Call customer service to get specifics and reschedule delivery if needed.
TForce Freight Services You Can Track
TForce Freight offers several service levels, and each one can be tracked using the same PRO-number method.
- Standard LTL Service: Ground transport for general commodities across the US, Canada, and Mexico
- Guaranteed Service: Time-definite delivery options when you need freight to arrive by a specific day
- Accelerated Guaranteed: Transit times up to 3 days faster than standard LTL for urgent shipments
- Cross-Border Service: Freight between the US, Canada, and Mexico with electronic customs handling
- Trade Show Service: Specialized logistics for convention and exhibition materials
- Special Handling: Liftgate service, inside delivery, and residential delivery options
All of these services generate a PRO number at pickup, so tracking works the same way regardless of which service level you used.
Expert Tips for Getting the Most from TForce Freight Tracking
Save Your PRO Number the Moment You Get It
The PRO number is the single most important piece of information for any freight shipment. Save it in an email folder, a spreadsheet, or your TMS (Transportation Management System) the moment it arrives. Trying to locate it after a problem has already occurred wastes time.
Set Up Email or SMS Notifications
TForce Freight’s online portal and most third-party tracking platforms allow you to set up automated status alerts. Enable notifications for pickup, in-transit, out-for-delivery, and delivered events. This is especially useful for time-sensitive shipments where you need to coordinate receiving staff.
Track Multiple Shipments at Once
The TForce Freight website accepts multiple PRO numbers in a single tracking query. If you manage regular inbound freight, enter all your open PRO numbers at once to get a quick status overview without visiting each shipment individually.
Request Proof of Delivery for Every Commercial Shipment
For business shipments, always request a Proof of Delivery document after each delivery is confirmed. The POD is your legal record that freight arrived in the agreed condition. It is essential for resolving discrepancies, filing insurance claims, and confirming payment milestones with clients.
Know the Difference Between TForce Freight and TForce Logistics
TForce Freight handles LTL freight and is the subject of this guide. TForce Logistics is a separate division that specializes in same-day and next-day last-mile parcel delivery. If you are tracking a small parcel rather than palletized freight, you may need to use the TForce Logistics tracking system instead. Contact numbers and websites differ between the two divisions.
Also Read : PostNL Tracking: How to Track Your Parcel Step by Step
Common Mistakes to Avoid When Tracking TForce Freight
- Entering the BOL number in the PRO field: These are different numbers. Make sure you select the correct reference type in the tracking field drop-down.
- Using a broker reference number instead of the TForce PRO number: If you booked through a freight broker, ask them to provide the actual carrier PRO number assigned by TForce, not their own order number.
- Expecting parcel-level scan frequency: LTL freight is not scanned at every stop the way a small package is. Expect significant gaps between scan events, especially on multi-day transit lanes.
- Not accounting for appointment delivery windows: For commercial deliveries requiring an appointment, TForce will not deliver until the appointment is confirmed. If your status is stuck, check whether an appointment needs to be scheduled.
- Waiting too long to report a missing shipment: If your freight has not been delivered within 5 business days of the scheduled delivery date and tracking shows no updates, contact TForce immediately. The sooner a trace is initiated, the better the chance of locating the shipment.
TForce Freight Contact Information
| Purpose | Contact |
| General tracking, rating, proof of delivery, problem resolution | 1-800-333-7400 (US, Canada, Puerto Rico, Guam) |
| International calls (outside US/Canada) | 1-804-231-8555 |
| Spanish-language customer support | 1-800-682-4731 |
| Guaranteed and time-critical spot quotes | 1-800-644-0900 |
| Trade show and volume shipments | 1-800-988-9889 |
| Consolidation and distribution solutions | 1-866-598-5814 |
| Accounts receivable inquiries | 1-833-445-2556 |
| Corporate mailing address | TForce Freight, 9954 Mayland Drive, Suite 3000, Henrico, VA 23233 |
Frequently Asked Questions About TForce Freight Tracking
What is a TForce Freight PRO number?
A PRO number (Progressive Rotating Order number) is the 9-digit identifier TForce Freight assigns to your shipment at the time of pickup. It is your primary tracking reference and can be used on the TForce Freight website, by phone, or on third-party tracking platforms. You can find it on your shipping confirmation email or on the Bill of Lading document.
How do I find my TForce Freight tracking number?
Check the confirmation email you received when the shipment was booked. It will contain the PRO number. If you are the recipient, ask the shipper to provide the PRO number. If the shipment was arranged through a freight broker, ask the broker for the carrier PRO number (not their own reference number). It also appears on the printed shipping label and Bill of Lading attached to the freight.
Can I track TForce Freight without a PRO number?
Yes. The TForce Freight website also accepts a Bill of Lading (BOL) number or a Purchase Order (PO) number if those references were associated with the shipment at booking. Select the appropriate reference type from the drop-down on the tracking page before entering your number.
Why is my TForce Freight tracking not updating?
LTL freight is only scanned at major events: pickup, arrival at each service center, and delivery. It is normal for there to be no updates for 24 to 36 hours on long-haul routes. If there has been no activity for more than 48 hours, call TForce customer service at 1-800-333-7400 for a manual status check.
What does ‘Exception’ mean on TForce Freight tracking?
An exception means something interrupted the normal delivery process. Common causes include weather disruptions, a missed line-haul connection, a failed delivery attempt (nobody available to receive), or an address issue at the destination. Check the tracking page for more detail and call TForce at 1-800-333-7400 if you need to resolve a delivery issue.
How do I track a TForce Freight shipment going to Canada?
Use the same PRO number on the TForce Freight Canada website at tforcefreightcanada.com. For customs clearance tracking, the PARS number (2205 followed by your 9-digit PRO number) is used with the Canada Border Services Agency. Your customs broker can use this number to verify clearance status.
Is TForce Freight the same as UPS Freight?
Yes. TForce Freight was previously known as UPS Freight before TFI International acquired it in April 2021. The company rebranded entirely to TForce Freight after the acquisition. The network, terminals, and service lanes are largely the same, but all tracking now takes place through the TForce Freight website and systems.
How do I get a Proof of Delivery from TForce Freight?
Call TForce customer service at 1-800-333-7400 and request a Proof of Delivery (POD) document for your PRO number. You can also request it through your online account if you have one registered on tforcefreight.com. The POD includes the delivery date, time, and recipient signature, and serves as your legal confirmation of delivery.
Can I track multiple TForce Freight shipments at once?
Yes. The TForce Freight website allows you to enter multiple PRO numbers in a single tracking session. Enter each number separated by commas to view the status of all shipments on one screen. Third-party platforms like AfterShip and 17TRACK also support bulk tracking across multiple carriers.
What is the difference between TForce Freight and TForce Logistics?
TForce Freight handles LTL pallet freight across North America with a focus on commercial and industrial shipments. TForce Logistics is a separate division that focuses on last-mile parcel delivery for same-day and next-day consumer orders. They have different tracking systems, websites, and contact numbers. If you are unsure which division handled your shipment, check the paperwork or call TForce Freight at 1-800-333-7400.
