You ordered something online. The confirmation email says it shipped through Asendia USA. You click the tracking link and either nothing loads, the page looks confusing, or the status has not changed in days.
This is one of the most common frustrations with Asendia shipments, and it happens for a very specific reason that nobody explains properly. Asendia does not deliver your package by itself from start to finish. It moves the parcel through its US network, then hands it off to a local postal carrier in the destination country for final delivery. That handoff is where tracking gaps happen and why you need to know exactly which portal to check at each stage.
This guide explains all of it clearly.
What Is Asendia USA?
Asendia USA is a leading international e-commerce logistics company headquartered at 701C Ashland Avenue, Folcroft, Pennsylvania. It was established in July 2012 as a joint venture between La Poste of France and Swiss Post of Switzerland, two of the largest postal operators in the world.
The company operates across more than 32 global locations, employs over 1,500 staff, and delivers to more than 200 countries and territories. In the United States, Asendia USA maintains major operational hubs in New York, Buffalo, Philadelphia, Miami, Chicago, Salt Lake City, Los Angeles, and Laredo.
Asendia USA grew significantly through acquisitions, including wnDirect in the UK and Globegistics in the USA, which expanded its capabilities in customs clearance, returns management, and delivery duty paid services.
Major retail brands including FarFetch, Urban Outfitters, Bali Body, and Boden rely on Asendia USA for their international shipping needs.
How Asendia USA Shipping Actually Works
Understanding this process makes tracking far less confusing.
When a retailer ships through Asendia USA, the package enters one of Asendia’s US international service centers. Asendia sorts and processes it there, then dispatches it toward the destination country, often through a partner carrier like USPS for transport within or out of the US.
Once the parcel reaches the destination country, Asendia hands it off to the local national postal authority, such as Royal Mail in the UK, Canada Post in Canada, Deutsche Post in Germany, or Australia Post in Australia, for the final mile delivery to your door.
This multi-carrier chain means your parcel may appear under a different tracking number once it crosses into the destination country. Knowing this in advance saves enormous confusion when the status stops updating mid-journey.
Asendia USA Tracking Number Formats
Before you can track anything, you need to know what a valid Asendia USA tracking number looks like. Common formats include:
- ESUS followed by 8 digits, for example ESUS12345678 (commonly seen on eBay shipments)
- LF followed by 9 digits and a two-letter country code, for example LF123456789FR
- A letter followed by digits and a two-letter country code, for example UY123456789CH
- Numeric-only strings of 13 to 20 characters
- USPS-format tracking numbers for shipments routed through USPS
Your tracking number is found in the shipping confirmation email from the retailer, on the packing slip inside your package, or on the shipping label. If you cannot locate it, contact the retailer directly as tracking numbers are assigned by the sender, not Asendia.
Track on the Official Asendia Portal
This is the primary tracking method for all Asendia USA shipments.
Step 1: Open your browser and go to track.asendia.com or a1.asendiausa.com/tracking
Step 2: Locate the “Track Your Shipment” input field on the page.
Step 3: Enter your tracking number exactly as provided. Asendia allows you to enter up to three tracking numbers at once to check multiple parcels simultaneously.
Step 4: Click the Track button.
Step 5: Your result will display destination, current status, estimated transit time, product type, weight, and any consolidated package tracking numbers if your shipment is part of a batch.
Step 6: If a secondary tracking number appears on the results page, copy it. This is the number assigned by the destination country’s local carrier and is what you will use for final-mile tracking.
Track Through USPS
Many Asendia USA shipments are routed through USPS for the US leg of the journey or handed off to USPS for international dispatch. If your Asendia tracking number looks like a standard USPS format, or if the Asendia portal shows a secondary number, track it directly at usps.com.
USPS tracking provides more granular location updates within the United States and for certain international destinations where USPS has direct partnerships.
Track on the Destination Country’s Postal Website
Once your parcel is shown as handed over to the local carrier on Asendia’s portal, tracking updates on Asendia’s site will slow down or stop entirely. This is normal and does not mean the parcel is lost.
Switch to tracking on the destination country’s national postal service using the secondary tracking number from Asendia’s portal:
- United Kingdom: royalmail.com
- Canada: canadapost-postescanada.ca
- Australia: auspost.com.au
- Germany: dhl.de
- France: laposte.fr
- Japan: post.japanpost.jp
- Netherlands: postnl.nl
If you do not have the secondary tracking number, contact the retailer who shipped your order and ask them to retrieve it from their Asendia account.
Understanding Every Asendia USA Tracking Status
Label Created / Shipment Registered
The retailer or shipper has generated a tracking label and the shipment has been registered in Asendia’s system. Asendia has not yet physically received the parcel. Tracking updates will not appear until the package enters an Asendia facility.
Received at Asendia Facility
Asendia has accepted and scanned the parcel at one of its US processing centers. Sorting and preparation for outbound dispatch begins here.
In Transit / Processed at Facility
The parcel is moving through Asendia’s network, either between US hubs or heading toward the departure point for the destination country.
Dispatched / Departed USA
The parcel has left the United States and is en route to the destination country. Tracking activity may pause here for one to several days depending on the flight or transport route.
Arrived in Destination Country
The parcel has landed in the destination country and is being processed through customs and import procedures.
Customs Clearance in Progress
Standard procedure for all international shipments. Processing typically takes one to three business days. For low-value e-commerce goods with prepaid duties, clearance is usually faster.
Handed Over to Local Carrier
This is the most misunderstood status. It means Asendia has completed its role and passed the parcel to the national postal service in the destination country. From this point, switch to tracking on that country’s postal website.
Out for Delivery
The local carrier’s delivery agent has your parcel and will attempt delivery at your address on the same day.
Delivered
The parcel has been successfully delivered to the recipient address.
Delivery Attempted / Unsuccessful Delivery
A delivery attempt was made but the recipient was not available. Check the local carrier’s website for re-delivery options or a collection notice.
Exception
A non-standard event has occurred. This could be a customs query, address issue, weather disruption, or a hold by the local carrier.
Asendia e-PAQ Services Explained
Asendia USA’s primary e-commerce shipping products are called e-PAQ services. The tracking capability you receive depends entirely on which service the retailer chose when they shipped your order.
e-PAQ Standard
The lowest-cost option for international parcel delivery. Provides basic milestone tracking only. Packages up to 4.4 lbs. Tracking updates are limited to major checkpoints and may not show last-mile delivery status.
e-PAQ Plus
A budget-friendly solution with improved tracking coverage. Includes export, import, and delivery tracking at key milestones. Packages up to 4.4 lbs. Delivers to all major and emerging e-commerce markets worldwide. Parcels go to shoppers’ mailboxes or local post offices.
e-PAQ Select A faster, fully tracked parcel service for major e-commerce destinations. Packages up to 66 lbs. Provides comprehensive tracking from pickup to delivery. Suitable for retailers who need both speed and full visibility.
e-PAQ Elite
The fastest and most comprehensive service in Asendia’s e-commerce range. Full tracking, priority handling, and fastest transit times. Designed for premium delivery expectations and time-sensitive shipments.
Asendia Priority Tracked
A fully tracked service providing delivery confirmation, available to 45 countries. Tracking is available on Asendia’s public tracking page.
Asendia Priority Airmail
A partially tracked service that does not provide delivery confirmation. Tracking shows movement through the Asendia network but does not confirm final delivery.
If your tracking shows limited updates, the retailer likely shipped using e-PAQ Standard or Priority Airmail. Contact the retailer to confirm which service was used.
Asendia USA Delivery Timeframes
Delivery times vary based on origin, destination, service type, and customs processing.
General international delivery estimate: 6 to 21 business days from the date of dispatch from the US facility.
Breakdown by service and region:
- e-PAQ Select to UK and Western Europe: 5 to 10 business days
- e-PAQ Plus to UK and Western Europe: 8 to 14 business days
- e-PAQ Select to Australia and New Zealand: 8 to 14 business days
- e-PAQ Select to Canada: 6 to 12 business days
- e-PAQ Select to Asia Pacific: 7 to 14 business days
- e-PAQ Standard to any destination: 14 to 21 business days
- Customs clearance: add 1 to 5 business days depending on the country
Peak seasons including November, December, and major holiday periods in destination countries can add 3 to 10 additional days across all service tiers.
Comparison: Asendia e-PAQ Service Tracking Levels
| Service | Max Weight | Tracking Level | Speed | Best For |
|---|---|---|---|---|
| e-PAQ Standard | 4.4 lbs | Milestone only | Slowest | Lowest cost priority |
| e-PAQ Plus | 4.4 lbs | Export, import, delivery | Moderate | Budget with visibility |
| e-PAQ Select | 66 lbs | Full track and trace | Fast | Most e-commerce retailers |
| e-PAQ Elite | Varies | Full track and trace | Fastest | Premium delivery needs |
| Priority Tracked | Varies | Full with confirmation | Moderate | 45 country delivery confirm |
| Priority Airmail | Varies | Partial, no confirmation | Moderate | Cost-sensitive mail |
What to Do When Asendia USA Tracking Is Not Updating
This is the most common frustration for recipients waiting on international packages. Here is a structured approach.
Wait 24 hours after the label is created. Tracking numbers are often generated before Asendia physically receives the package from the retailer. No scan data means the parcel has not entered Asendia’s facility yet, not that something is wrong.
Check whether the status says “Handed Over to Local Carrier.” If it does, stop checking Asendia’s portal. The parcel is now with the destination country’s postal service. Go to that carrier’s website and use the secondary tracking number shown on Asendia’s portal.
Understand that tracking gaps between countries are common. Asendia has publicly acknowledged delays in tracking updates at the handoff to destination country postal authorities. Updates from local carriers are not always shared with Asendia in real time. This does not affect actual delivery.
Try entering your tracking number on USPS.com. Many Asendia shipments move through USPS infrastructure and USPS tracking may show more current location data.
Use a multi-carrier tracking tool. Platforms like 17TRACK, AfterShip, or Ship24 aggregate tracking data from both Asendia and the local destination carrier. Entering your number on these platforms often surfaces updates that Asendia’s own portal has not yet reflected.
Contact Asendia USA customer service after 21 business days. If your parcel has not been delivered within the maximum estimated transit time and the last update is more than 10 days old, call (800) 624-5287 or contact the retailer to initiate an inquiry with Asendia.
Contact the retailer first for faster action. The retailer who shipped your order has an account relationship with Asendia and can raise an inquiry faster and more effectively than a recipient calling the general helpline.
Asendia USA Customer Care Contact Details
Customer Service Phone: (800) 624-5287
Head Office Address: 701C Ashland Avenue, Folcroft, PA 19032, United States
Official Tracking Portals:
- track.asendia.com (global tracking portal)
- a1.asendiausa.com/tracking (US-specific tracking interface)
Official Website: asendiausa.com
When calling customer service, have your tracking number, the retailer’s name, and the approximate ship date ready. If the parcel is already in the destination country, also have the secondary tracking number from Asendia’s portal as that is what the local carrier will reference.
Mistakes to Avoid When Tracking Asendia Shipments
Expecting continuous GPS-style updates. Asendia uses checkpoint scanning, not real-time GPS. Updates appear when the parcel is physically scanned at facilities, not during transit between them. Gaps of 24 to 72 hours between scans are completely normal.
Continuing to track on Asendia’s portal after handoff to local carrier. Once the status says “Handed Over to Local Carrier,” Asendia’s portal will show no further useful updates. Move to the destination country’s postal service website immediately.
Assuming a stalled tracking page means a lost package. The most common cause of a frozen tracking status is the known lag in data sharing between Asendia and destination country postal services. Your parcel is almost certainly still moving even when the portal shows nothing new.
Not checking the secondary tracking number. Asendia’s portal shows a secondary tracking number once the parcel reaches the local carrier. Most people miss this. Copy it and use it on the destination carrier’s site for final-mile status.
Contacting Asendia before trying the local carrier’s website. In the majority of cases where tracking appears stuck after handoff, the local carrier already has updated status. Check the local postal site first before calling Asendia.
Using random third-party tracking sites as your primary source. While tools like 17TRACK and AfterShip are useful supplements, they pull data from Asendia’s API which may itself be delayed. Always start with the official Asendia portal.
Also Read : KSRTC Courier Service Tracking: The Complete Guide for 2026
Expert Tips for Recipients and E-Commerce Shoppers
When you receive your shipping confirmation, immediately save both the Asendia tracking number and any secondary tracking number provided. Do not wait until the parcel is stuck to go looking for it.
If you ordered from an international retailer and your shipping confirmation only mentions Asendia USA, proactively ask the retailer which final-mile carrier Asendia uses for your specific country. Knowing this upfront means you can monitor both portals from day one.
For parcels stuck at customs, check whether the destination country requires you as the recipient to submit a customs declaration or pay import duties before the parcel is released. This is a common cause of parcels sitting at customs for days or weeks.
If you are an e-commerce seller using Asendia, choose e-PAQ Select or higher for any order above $30 in value. The improved tracking visibility significantly reduces customer service inquiries about delivery status and builds post-purchase trust.
Frequently Asked Questions
How do I track an Asendia USA package?
Go to track.asendia.com or a1.asendiausa.com/tracking, enter your tracking number, and click Track. If the parcel has been handed to a local carrier, use the secondary tracking number shown on Asendia’s portal to track on the destination country’s postal website.
What is the Asendia USA customer service phone number?
Asendia USA customer service can be reached at (800) 624-5287. For tracking inquiries, have your tracking number and the retailer’s name ready before calling.
Why is my Asendia USA tracking not updating?
Tracking gaps are common on Asendia shipments due to delayed data sharing between Asendia and destination country postal authorities. If the status says “Handed Over to Local Carrier,” switch to tracking on the destination country’s postal website using the secondary tracking number from Asendia’s portal.
What does “Handed Over to Local Carrier” mean on Asendia tracking?
It means Asendia has completed its role and transferred your parcel to the national postal service in the destination country, such as Royal Mail, Canada Post, or Australia Post. From this point, track on that country’s postal website using the secondary tracking number.
How long does Asendia USA take to deliver?
International deliveries through Asendia USA generally take 6 to 21 business days depending on the service type, destination, and customs processing time. e-PAQ Select to major destinations typically arrives in 5 to 14 business days. e-PAQ Standard can take up to 21 days.
What do Asendia USA tracking numbers look like?
Common formats include ESUS followed by 8 digits, alphanumeric strings of 13 to 20 characters, and USPS-format numbers for USPS-routed shipments. Your specific tracking number is provided in the retailer’s shipping confirmation email or on the packing slip.
Can I track an Asendia USA package with USPS?
Yes. Many Asendia shipments travel through USPS infrastructure. If your tracking number matches a USPS format, you can track it directly at usps.com. Asendia’s portal may also show a USPS tracking number once the parcel enters the USPS network.
What should I do if my Asendia package appears lost?
If there has been no tracking update for more than 10 days and the parcel has exceeded the maximum estimated delivery window, contact the retailer first. The retailer can raise a formal inquiry with Asendia faster than a direct customer call. You can also call (800) 624-5287 directly.
Does Asendia USA deliver on weekends?
Final-mile delivery depends on the local postal carrier in your country. USPS delivers on Saturdays. Most European postal services deliver Monday through Saturday. Sunday delivery depends on the specific carrier and country.
What is the difference between e-PAQ Plus and e-PAQ Select?
e-PAQ Plus is a budget-friendly option for packages up to 4.4 lbs with milestone tracking. e-PAQ Select is faster, handles packages up to 66 lbs, and provides full track-and-trace coverage. For most e-commerce shipments where delivery visibility matters, e-PAQ Select is the stronger option.
