Your parcel was handed over to Mark Express. You have an AWB number printed on your receipt. Now the question is simple: where is it, and when will it arrive?
If you have been searching for tracking steps and landing on pages that either redirect you to unrelated sites or give you a generic two-line answer, this guide is for you. Everything you need to track a Mark Express shipment, understand its status, fix tracking issues, and contact real support is right here.
About Mark Express Pvt. Ltd.
Mark Express Pvt. Ltd. is one of India’s established domestic courier companies. Founded in 2002, it has grown into a leading courier aggregator operating through a network of over 1,800 branches and covering more than 5,000 pin codes across the country.
The company provides domestic courier, intercity parcel delivery, cargo services, and international shipping through partnerships with global carriers including FedEx, DHL, and TNT. Its service area covers major regions including Gujarat, Maharashtra, Bangalore, Chennai, Delhi, Kolkata, Rajasthan, and Pune.
Head office is located at Office No. NB1 and NB4, Ground Floor, Sona Udyog Premises CS Ltd., Parsi Panchayat Road, Andheri East, Mumbai 400069, Maharashtra. The Kolkata registered office is at Ground Floor S-1 and S-2, 58 Christopher Road, Topsia, Kolkata 700046.
How to Track Mark Express Courier Online
This is the fastest and most direct method.
Step 1: Open your browser and go to markexpress.co.in
Step 2: Find the tracking section on the homepage. It is usually prominently placed near the top.
Step 3: Enter your AWB number exactly as printed on your receipt or booking confirmation. Do not include spaces or extra characters.
Step 4: Enter your delivery PIN code in the field provided alongside the AWB number.
Step 5: Click the Track or Submit button.
Step 6: Your shipment status appears with movement history, current location, and delivery progress.
If the result does not load on the first attempt, clear your browser cache and try again. New shipments booked within the last 12 hours may not yet show any data.
How to Track Using the Mark Express Mobile App
Mark Express offers a dedicated Android app available on the Google Play Store. It is useful if you regularly ship through them or need to manage multiple consignments.
Step 1: Open Google Play Store on your Android device.
Step 2: Search for “Mark Express” and install the official app.
Step 3: Open the app and go to the tracking section.
Step 4: Enter your AWB number.
Step 5: View your shipment status along with push notifications for future updates.
As of 2025, an iOS version is not widely available. iPhone users should use the official website for tracking.
How to Track via Customer Care
When online tracking shows no results or is unclear, a direct call resolves most issues faster than waiting.
Customer Care Number: 077385 80800
When calling, keep these details ready:
- AWB or consignment number
- Booking date
- Sender and receiver city
- Mobile number used at the time of booking
Customer care is best reached during standard business hours, Monday to Saturday, 9:30 AM to 6:30 PM IST.
Office Addresses Across India
If you need to visit a branch directly or want to contact a specific city office:
Corporate Office (Mumbai): Office No. NB1 and NB4, Ground Floor, Sona Udyog Premises CS Ltd., Parsi Panchayat Road, Andheri East, Mumbai 400069, Maharashtra
Head Office (Kolkata): Ground Floor S-1 and S-2, 58 Christopher Road, Topsia, Kolkata 700046, West Bengal
Bangalore Office: 11, Srinivas Complex, 4th Main Road, SSA Road, Hebbal, Bangalore 560024, Karnataka
Delhi Office: Plot No. 619, Block-A, Near Tata Telco Service Station, Next to Hero Honda Service Station, Rangpuri, New Delhi 110037
Pune Office: Bhale Estate, Next to Thermax Company, Behind Honda Showroom, Wakadewadi, Shivajinagar, Pune 411005, Maharashtra
Kanpur Office: F82W+QR2, Rail Bazar, Mirpur, Kanpur 208001, Uttar Pradesh
What Your Mark Express Tracking Status Means
This is where most tracking guides fall short. Here is a complete breakdown of every status you might see:
Consignment Created / Shipment Booked
The booking is registered in the system. The parcel has not been physically picked up yet.
Picked Up
The courier executive has collected the parcel from the sender’s address or drop-off point.
In Transit
The parcel is moving between hubs or sorting centers. This is a normal phase and can last one to three days for most domestic routes.
Arrived at Hub / Reached Facility
The parcel has reached a major sorting center or regional hub en route to the destination city.
Out for Delivery
The parcel is with the local delivery executive and will be delivered to the recipient’s address on the same day, typically before 8 PM.
Delivered
The parcel has been successfully handed over to the recipient or an authorized person at the delivery address.
Delivery Attempted / Undelivered
The delivery executive visited the address but could not complete delivery. Common reasons include no one being home, an incomplete address, or access issues. A re-attempt will usually happen the next business day.
Held at Branch / Held at Office
The parcel is being held at the nearest branch office. The recipient needs to collect it in person with a valid ID.
RTO Initiated / Return to Origin
After failed delivery attempts, the parcel is being sent back to the sender. Contact the courier immediately if you see this status and want to stop the return.
Exception / Delay
A temporary issue is affecting delivery. This could be due to weather, address problems, or a customs hold for international shipments.
Mark Express Delivery Timeframes
Knowing realistic delivery windows helps you decide when to start following up.
Express Delivery (Documents and Small Parcels)
- Major cities like Mumbai, Delhi, Bangalore, Chennai, Kolkata, Pune, and Hyderabad: Next day, within 24 hours
- Other serviced locations: 48 to 72 hours
Standard Domestic Delivery
- Within the same state: 1 to 3 business days
- Intercity across states: 2 to 5 business days
- Remote or non-metro pin codes: 4 to 7 business days
International Shipments (via FedEx, DHL, TNT)
- USA, UK, Europe: 4 to 7 business days via express
- Standard international: 10 to 15 business days
- Customs clearance adds 2 to 5 business days
Delivery times can be affected by public holidays, extreme weather, and high-volume seasons like Diwali, Holi, and year-end festive periods.
Services Offered by Mark Express
Understanding what Mark Express handles helps you know whether your shipment type is covered:
- Document delivery and small parcel express service across India
- Cargo and heavy goods handling with large vehicles and specialized equipment
- International courier services through FedEx, DHL, and TNT partnerships
- Secure delivery of valued and sensitive goods
- Same-day and next-day express delivery to major cities
- Surface and air freight for bulk shipments
- Supply chain solutions for e-commerce businesses
What to Do When Mark Express Tracking Is Not Updating
This is the most searched problem related to Mark Express and most guides give vague answers. Here is a practical, step-by-step approach:
Wait 12 to 24 hours after booking. Shipments are not always scanned immediately at pickup. Booking confirmation in the system happens before physical movement begins.
Re-check your AWB number carefully. Compare it character by character against your paper receipt. A single digit error gives you no results.
Try the official website directly. Third-party tracking aggregator sites sometimes cache outdated data. Always check markexpress.co.in first for the most current information.
For international shipments, check for a customs pause. Tracking activity often stops completely while a parcel is in customs clearance. This is normal and does not mean the parcel is lost or delayed indefinitely.
Call the destination branch. The branch in the delivery city usually has faster and more granular information than the national helpline. Ask the origin branch for the destination branch contact number.
File a formal trace request after 72 hours. If there has been zero scan activity for more than three business days, call 077385 80800 and ask them to initiate a trace on your AWB number. Note the name of the agent you spoke with and the time of the call.
Important Fraud Warning
Mark Express Pvt. Ltd. has issued a public warning about fraudsters impersonating their brand. Here is what you need to know:
Mark Express never asks customers for money at the time of delivery, pickup, or for any other charges through payment gateways, UPI links, or online payment apps.
Fraudsters have been listing fake contact numbers on Google and other websites, presenting themselves as Mark Express franchise holders. If someone calling or messaging from a number you found online asks you to pay via UPI, share your OTP, or provide bank details, it is a scam.
Always use only the verified contact number 077385 80800 or visit markexpress.co.in directly to find official contact details.
Comparison: Tracking Methods at a Glance
| Method | Speed | Best For | What You Need |
|---|---|---|---|
| Official website (markexpress.co.in) | Fast | All users | AWB number and PIN code |
| Mobile app (Android) | Fast | Frequent shippers | AWB number |
| Customer care call | Moderate | Stuck or unclear status | AWB number and booking details |
| Third-party sites (17TRACK, Ship24) | Variable | Alternative verification | AWB number |
| Branch visit | Direct | Held parcels, RTO cases | AWB number and ID proof |
Mistakes to Avoid
Relying only on third-party tracking sites. Aggregator platforms pull data through APIs that do not always refresh in real time. Use them as a backup, not your primary source.
Entering the booking receipt number instead of the AWB. The receipt number and the AWB number are different. The AWB is the one you need for tracking.
Not providing a complete delivery address at booking. Missing flat numbers, incorrect pin codes, or no landmark are the most common reasons for failed delivery attempts.
Ignoring the RTO status. Once an RTO is initiated, time is critical. Calling within 24 hours can sometimes get the parcel redirected back for delivery before it physically starts moving toward the origin.
Trusting unverified phone numbers found on Google. As Mark Express has publicly warned, fraudulent numbers appear in Google searches. Verify the number against the official website before calling.
Not saving the AWB number. Once a shipment is booked, the AWB is your only proof of tracking. Save the SMS, email confirmation, or take a photo of the receipt.
Also Read : World First Courier Tracking: The Only Guide You Need in 2026
Expert Tips for a Smooth Experience
Share the AWB number with the recipient at the time of booking, not when the parcel is already in transit. This prevents unnecessary follow-up calls from both ends.
For business shipments, ask your Mark Express account representative for a consolidated tracking report or daily manifest. Managing 20 parcels one AWB at a time is inefficient.
If you have a time-sensitive delivery, call the destination branch a day before expected arrival to confirm the parcel has reached the city hub. Branch staff can often prioritize it for the morning delivery run.
Photograph your parcel before handing it over, especially for valuable or fragile items. If damage occurs during transit, this documentation supports your complaint.
For international shipments, notify the recipient in advance. Some destination countries require the recipient to be available for customs-related declarations.
Frequently Asked Questions
What is the official website for Mark Express Courier tracking?
The official tracking website is markexpress.co.in. Enter your AWB number and delivery PIN code in the tracking section to get real-time shipment updates. Avoid unofficial third-party sites as your first stop.
What is the Mark Express customer care number?
The customer care number is 077385 80800. Call with your AWB number and booking details during business hours for the fastest resolution.
How long does Mark Express take to deliver?
Express delivery to major cities takes 24 hours. Standard domestic delivery takes 48 to 72 hours. Remote pin codes may take 4 to 7 business days. International shipments take 4 to 15 business days depending on the service type.
What format is the Mark Express AWB number?
Mark Express tracking numbers, also called AWB numbers, are unique alphanumeric codes typically containing 10 to 15 characters. They are assigned at the time of booking and printed on your receipt and shipping label.
Can I track a Mark Express shipment without the AWB number?
Not through the standard online portal. The AWB number is required for tracking. If you do not have it, contact the sender or call customer care at 077385 80800 with your name, delivery address, and approximate booking date.
Is there a Mark Express mobile app?
Yes, Mark Express has an Android app available on the Google Play Store. It supports AWB tracking, shipment booking, pickup scheduling, and push notifications. An iOS version is not widely available as of 2025.
What should I do if my Mark Express shipment shows RTO?
Call customer care at 077385 80800 immediately. In some cases, if you act within 24 hours of the RTO status appearing, the parcel can be redirected back for delivery. Have your AWB number and a corrected delivery address ready.
Does Mark Express deliver internationally?
Yes, Mark Express handles international courier shipments through partnerships with global carriers including FedEx, DHL, and TNT, covering destinations across the USA, UK, Europe, and other countries.
Why is my Mark Express tracking showing no update for days?
For domestic shipments, this may indicate a scanning gap between hubs. For international shipments, it could mean the parcel is in customs clearance. Wait 48 hours, then escalate by calling customer care if there is still no movement.
How do I file a complaint with Mark Express?
Call 077385 80800 or visit markexpress.co.in and use the complaint or contact form on the website. Provide your AWB number, booking date, and a detailed description of the issue. Keep a record of the complaint reference number given to you.
