Your Flipkart order has shipped. The app says it is with Ekart. You click the track button and get a status that says “Shipment Packed” from two days ago, and nothing since. The delivery was supposed to happen today.
Sound familiar? Millions of people across India go through this every single day.
Ekart is India’s largest logistics company, handling over 10 million shipments every month. With that kind of scale comes a lot of moving parts, and the tracking experience is not always as smooth as it should be. This guide tells you everything you need to know to track your Ekart parcel accurately, understand exactly what each status means, and what to actually do when something goes wrong.
What Is Ekart Logistics?
Ekart Logistics is the in-house supply chain and delivery arm of Flipkart, India’s largest e-commerce platform. It was originally launched in 2009 to handle Flipkart’s own order deliveries and was initially called Flipkart Logistics. In 2010, it was rebranded to Ekart to allow it to market its services to other e-commerce players outside Flipkart.
Today, Ekart operates over 2,500 offices, covers more than 3,900 pin codes, and delivers approximately 10 million parcels every month. More than 90 percent of all Flipkart orders are delivered by Ekart. For areas where Ekart does not yet operate, Flipkart uses third-party partners including Ecom Express and Delhivery.
Beyond Flipkart and Myntra, Ekart now serves external brands, sellers, and platforms through its B2B and B2C logistics model. Its registered office is at Buildings Alyssa, Begonia and Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka 560103.
Understanding the Ekart Tracking Number Format
Before you can track anything, you need to understand what a valid Ekart tracking number looks like.
The standard Ekart tracking number format is:
- Two letters at the start (these identify the shipment type, such as FM for standard or FS for surface)
- Nine digits in the middle (the unique shipment identifier)
- Two letters at the end indicating the country code, typically IN for India
Example: FM123456789IN
This 13-character alphanumeric code is your primary Ekart AWB number. It appears on:
- The shipping confirmation SMS or email from Flipkart or Myntra
- The “My Orders” section of your Flipkart or Myntra app or website
- The shipping label on the physical package
- Seller confirmation emails if you ordered from an independent seller
For B2B or bulk freight shipments, Ekart uses a separate LR Shipment ID format. These are tracked through a dedicated B2B or PTL/FTL tracking page rather than the standard consumer portal.
Method 1: Track on the Official Ekart Logistics Website
This is the most direct method for anyone with an AWB or tracking number.
Step 1: Open your browser and go to ekartlogistics.in
Step 2: Look for the tracking section on the homepage, usually marked as “Track Your Order” or “Track Shipment.”
Step 3: Enter your Ekart AWB number or Order ID in the input field.
Step 4: Click the Track button.
Step 5: Your shipment status appears with a timeline showing movement from dispatch to current location.
The portal supports bulk tracking as well. You can enter up to 10 tracking numbers at once to check multiple parcels without logging in.
Method 2: Track Through Flipkart App or Website
For the majority of Ekart shipments, this is the most convenient option because you do not need a separate tracking number.
Step 1: Open the Flipkart app or visit flipkart.com on your browser.
Step 2: Log in with your registered mobile number or email.
Step 3: Tap the profile icon and select “My Orders.”
Step 4: Find the order you want to track and tap on it.
Step 5: Tap “Track Package.” This opens a real-time tracking screen powered by Ekart showing the current status, transit history, and expected delivery date.
Flipkart’s tracking screen is tightly integrated with Ekart’s system and typically shows the most up-to-date information. If you are looking for your parcel, start here before going to any other portal.
Method 3: Track Through Myntra
For orders placed on Myntra that are shipped via Ekart:
Step 1: Open the Myntra app or visit myntra.com.
Step 2: Log in and go to your order history.
Step 3: Select the order you want to track.
Step 4: Click the tracking link associated with the Ekart shipment.
You will see the same real-time tracking data powered by Ekart’s logistics network, including pickup confirmation, in-transit status, and out-for-delivery notification.
Method 4: Track via SMS
Ekart sends automatic SMS notifications to the buyer’s registered mobile number at key delivery stages. These include:
- Order dispatched confirmation with AWB number
- Out for delivery notification with estimated time window
- Delivery confirmation with timestamp
- Missed delivery notification with rescheduling information
If you are not receiving SMS updates, verify that the mobile number registered on your Flipkart or Myntra account is correct and active.
What Every Ekart Tracking Status Means
This is where most tracking guides fall short. Here is a complete, plain-language breakdown of every status you might encounter:
Order Placed / Shipment Created
Your order has been confirmed and a tracking ID has been generated. Ekart has not physically received the parcel yet.
Shipment Packed
The seller has packed the order and it is ready for pickup by Ekart. The parcel has not yet left the seller’s location.
Picked Up / Collected from Seller
Ekart’s delivery partner (called a Wishmaster) has collected the parcel from the seller’s warehouse or pickup location.
Arrived at Ekart Facility / Sorting Hub
The parcel has reached the nearest Ekart sorting hub. It is being scanned, sorted, and loaded for dispatch toward the destination city.
In Transit / Shipment in Transit
The parcel is moving between Ekart hubs or is on a long-distance vehicle heading toward the destination. Updates may pause here for 12 to 48 hours while the parcel is on the road or in transport. This is completely normal.
Arrived at Destination Hub
The parcel has reached the sorting hub in the destination city. It will be assigned to a local delivery Wishmaster for final-mile delivery.
Out for Delivery
The Ekart Wishmaster has your parcel and is heading to your delivery address today. You will typically receive an SMS with the Wishmaster’s name and contact number. Keep your phone accessible.
Delivered
The parcel has been successfully handed over to you or an authorized person at the delivery address.
Delivery Attempted / Could Not Deliver
The Wishmaster visited your address but could not complete delivery. Common reasons include no one being available, an inaccessible building, an incorrect address, or an unreachable phone number. A re-attempt is usually made on the next business day.
Shipment Returned to Seller / Return Initiated
After multiple failed delivery attempts, the parcel is being sent back to the seller. Contact Flipkart or Myntra support immediately if you see this status and still want the item delivered.
Return Picked Up
For returns you initiated, Ekart has collected the return parcel from your address and it is heading back to the seller’s warehouse.
Exception
An unusual event has affected delivery. This could be a weather disruption, route change, incorrect address, or facility-level issue. Check the Flipkart or Myntra app for a specific reason and instructions.
Ekart Delivery Timeframes by Service Type
Delivery time depends on the service selected by the seller and the distance between the seller’s warehouse and your delivery address.
Same-Day Delivery (Flipkart Quick)
Available in select metro cities for eligible products including groceries, fresh produce, electronics, and lifestyle items. Orders placed before the cutoff time are delivered within 90 minutes to a few hours. Currently available in 13 cities.
In-a-Day Delivery
Orders placed before the cutoff time are delivered by the next day. Available in 50 cities across India for eligible products and sellers.
Express Delivery
Faster than standard, typically 1 to 3 business days for most locations. Additional charges may apply depending on the seller and product.
Standard Delivery
The most common option. Delivery typically takes 4 to 7 business days for most pin codes in India, including metro and Tier-2 cities. Remote or rural pin codes may take 7 to 10 business days.
Surface or Economy Shipping
Used for heavier or bulk items. Delivered via road transport. Takes 5 to 10 business days depending on distance.
Comparison: Tracking Methods at a Glance
| Method | Best For | What You Need |
|---|---|---|
| ekartlogistics.in | Direct AWB lookup | AWB or tracking number |
| Flipkart My Orders | Flipkart buyers | Flipkart login |
| Myntra order history | Myntra buyers | Myntra login |
| SMS notifications | Automatic updates | Registered mobile number |
| Customer care call | Escalations, stuck status | AWB number or Order ID |
| Third-party tools (17TRACK, AfterShip) | Multiple shipments | AWB number |
Ekart Customer Care Contact Details
Ekart does not operate an independent public-facing customer helpline the way traditional courier companies do. Its support is primarily routed through the platforms it serves.
For Flipkart orders: Contact Flipkart customer care through the app, website chat, or call 1800 208 9898. This is the most effective route for delivery issues, missed deliveries, and tracking problems on Flipkart shipments.
For Myntra orders: Use the Myntra Help Centre in the app or website for Ekart-related delivery issues.
Ekart direct contacts:
- Toll-free number: 1800 208 9898
- Email: cs@ekartcourier.com
- Head office: Buildings Alyssa, Begonia and Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, KA 560103
- Support hours: Monday to Saturday, 8 AM to 5 PM IST
For businesses and sellers using Ekart’s logistics program directly, dedicated partner support is available through the Ekart business dashboard.
How Ekart’s Delivery Process Actually Works
Understanding what physically happens to your parcel helps you read tracking updates accurately.
When a seller accepts your order, they pack the item and mark it ready for pickup. An Ekart Wishmaster collects the parcel from the seller’s location and transports it in a local vehicle to the nearest Ekart facility.
At the facility, the parcel is scanned, sorted by destination, and loaded onto a long-haul vehicle heading toward your city. Depending on the route, it may pass through one or two intermediate sorting hubs before arriving at the hub closest to your delivery address.
From the destination hub, the parcel goes to the local Ekart area office. A Wishmaster is then assigned to deliver it to your door that day. The Wishmaster typically calls before arriving.
For Flipkart Advantage orders, the process is the same except the parcel starts from Flipkart’s own warehouse rather than a third-party seller’s location.
What to Do When Ekart Tracking Is Not Updating
Check if the status says “Shipment Packed” for more than 24 hours. This usually means the seller has not yet handed the parcel to Ekart. Contact the seller or raise a concern through Flipkart’s “My Orders” page to prompt pickup.
Wait 24 to 48 hours after dispatch. Once a parcel is picked up, it goes through a sorting hub before scanning activities reflect on the tracking portal. This phase can look like no movement for a day or two.
Check for an “In Transit” freeze. If tracking has shown “In Transit” for more than three business days without any new update, the parcel may be stuck at a hub or in between transport legs. Raise a complaint on Flipkart or Myntra’s customer support portal.
Verify your delivery address. An incorrect or incomplete address is the most common reason for delivery failures. Check the address saved on your Flipkart or Myntra account and update it if needed before the next delivery attempt.
Try tracking on a third-party tool. Platforms like 17TRACK, AfterShip, or Ship24 pull data from Ekart’s API and sometimes surface updates that have not yet shown on the main portal.
Raise a complaint after the expected delivery date passes. Log in to Flipkart or Myntra, go to “My Orders,” and use the “Need Help” option for the specific order. Select “Where is my order” to open a formal complaint. Ekart typically resolves these within one to two business days.
Mistakes to Avoid
Waiting too long to escalate. If the expected delivery date has passed and tracking shows no update, raise a complaint the same day. Waiting several days reduces the chances of a quick resolution.
Contacting Ekart directly for Flipkart orders. For most consumer shipments, Flipkart or Myntra customer care resolves issues faster than trying to contact Ekart independently. Always start with the platform you ordered from.
Confusing the Order ID with the AWB number. Your Order ID is the Flipkart or Myntra order reference (example: OD12345678901234). The Ekart AWB or tracking number is the alphanumeric shipment identifier starting with two letters and ending with IN. Both can be used for tracking, but they work on different portals.
Assuming a missed delivery means the parcel is lost. A missed delivery attempt almost always results in another attempt the next business day. The Wishmaster will also usually call or leave a delivery notification. Check your SMS and call logs before raising a complaint.
Ignoring delivery window SMS alerts. Ekart sends an SMS on the morning of your delivery date with an estimated time window. Missing this message often leads to missed deliveries. Ensure your registered number has signal and is not on do not disturb.
Not updating your address before a re-attempt. If delivery failed due to an address issue, correct the address on Flipkart or Myntra before the next attempt. If the address is wrong on the system, the Wishmaster will face the same problem the second time.
Also Read : ABF Freight Tracking: The Complete Guide for Shippers and Receivers in 2026
Expert Tips for a Smooth Ekart Delivery Experience
Add a precise delivery address including your flat or house number, floor, building name, nearby landmark, and the correct pin code. Vague addresses like “Near Main Road” or “Opposite Market” cause the most delivery failures.
Enable notifications on the Flipkart or Myntra app to get automatic push alerts at every stage including dispatch, out for delivery, and delivery confirmation. This removes the need to manually check tracking.
If you are not available at home during the day, add an alternate phone number in your delivery address so the Wishmaster can reach a family member or neighbor. Ekart calls the delivery number before arriving, and an unanswered call often results in a missed delivery.
For high-value orders, choose an address where someone is reliably present. Ekart does not offer locker delivery by default for most orders, so an unattended address means repeated failed attempts.
Sellers on Flipkart using Ekart’s logistics program should ensure accurate product weights and dimensions are entered at the time of listing. Incorrect weight data leads to sorting issues and can delay delivery.
Frequently Asked Questions
How do I track my Ekart courier shipment?
Go to ekartlogistics.in and enter your AWB number. For Flipkart orders, log in and go to “My Orders,” then click “Track Package.” For Myntra, use your order history tracking link. You can also call 1800 208 9898.
What is the Ekart tracking number format?
Ekart AWB numbers follow the format: two letters plus nine digits plus two letters. Example: FM123456789IN. The first two letters identify the shipment type and the last two indicate the country code.
How long does Ekart take to deliver?
Same-day delivery is available in 13 cities. In-a-day delivery covers 50 cities. Standard delivery takes 4 to 7 business days for most locations. Remote areas can take up to 10 business days.
What does “Out for Delivery” mean in Ekart tracking?
It means the Ekart Wishmaster has your parcel and is heading to your address today. You will usually receive an SMS with the Wishmaster’s contact number. Keep your phone reachable.
Why is my Ekart tracking not updating?
The most common reasons are the parcel being in transit between hubs with no intermediate scan, the seller not yet handing it over to Ekart, or a temporary system delay. Wait 24 to 48 hours and check again. Raise a complaint through Flipkart or Myntra if the expected delivery date has passed.
Can I track Ekart without a tracking number?
You can track using your Flipkart or Myntra Order ID by logging into your account. Without a tracking number or order ID, tracking is not possible. Contact the platform you ordered from to retrieve your tracking details.
What should I do if Ekart shows delivered but I did not receive the parcel?
Immediately check with family members, building security, or neighbors. If no one received it, raise a “Not Delivered” complaint through Flipkart or Myntra’s “My Orders” section within 24 hours of the delivered status appearing.
Does Ekart deliver on Sundays?
Yes, Ekart delivers seven days a week including Sundays in most serviceable areas. This is one of Ekart’s competitive advantages over many traditional courier services in India.
What is an Ekart Wishmaster?
A Wishmaster is Ekart’s term for its delivery executives. They are responsible for the final-mile delivery to the customer’s address and are trained specifically for Flipkart Group’s delivery standards.
Does Ekart handle international shipments?
Ekart primarily operates within India and does not offer direct international shipping to end consumers. For international orders, Flipkart’s allied subsidiaries handle the cross-border movement while Ekart manages the domestic delivery leg within India.
