You have an Airwings tracking number and you need a straight answer about where your parcel is. Not another aggregator page that asks you to enter a number without explaining anything. This guide gives you every tracking method available, explains what each status update actually means, tells you what to do when the tracking stops updating, and provides the direct contact details for every department at Airwings so you can reach the right person the first time.
What Is Airwings Courier?
Airwings Logistics Pvt. Ltd., also operating as Airwings Courier Express India, is an Indian international and domestic courier and logistics company established in 1995. It is a subsidiary of the Dubai-based Jashanmal National Co. LLC, a group that has operated across the Gulf, Middle East, and South Asia for decades.
The Jashanmal connection is commercially significant. It means Airwings is not an independent startup but a subsidiary of a well-capitalised regional conglomerate with established operations across the UAE, Bahrain, Qatar, Kuwait, Oman, and Singapore. That network gives Airwings genuine last-mile reach in Middle East markets that purely Indian courier companies cannot replicate.
Airwings is a member of the Couriers Association of India and is registered with Mumbai Customs and the Airports Authority of India. Both registrations are operationally important: the Mumbai Customs registration enables the company to clear international shipments at one of India’s busiest cargo airports, and the AAI registration allows it to handle cargo directly through airport facilities.
In India, the company has offices in Mumbai, Chennai, Cochin, and Bangalore, with agents operating across the rest of the country.
Key facts:
- Established: 1995 (some sources cite 1990, referring to the parent Jashanmal group founding)
- Head office: Andheri East, Mumbai
- Indian offices: Mumbai, Chennai, Cochin, Bangalore
- International offices: Dubai, Abu Dhabi, Bahrain, Doha, Kuwait, Muscat, Singapore, London
- Parent company: Jashanmal National Co. LLC, Dubai
- Memberships: Couriers Association of India, Mumbai Customs, Airports Authority of India
Understanding Your Airwings Tracking Number
Every Airwings shipment receives a unique identifier at booking. The tracking system accepts two types of identifiers.
AWB Number (Air Waybill Number): This is the primary tracking number assigned to your shipment when it is booked. It is a unique alphanumeric code that follows your parcel from pickup through to final delivery. For Airwings, AWB numbers typically combine letters and digits in a format such as AWB123456789.
Reference Number: This is a secondary identifier used in certain booking scenarios, particularly for business accounts, repeat clients, or shipments booked through third-party platforms. Both the AWB number and Reference number are accepted in the same tracking field on the official website.
Where to find your tracking number:
- On the physical receipt handed to you at the time of booking
- In the booking confirmation SMS or email from Airwings
- On the airway bill document attached to your consignment
- In your e-commerce order details if Airwings was assigned as the delivery carrier
- In correspondence from Airwings customer service
Always copy the number directly from the original source. A single incorrect character in either the AWB or Reference number produces a not-found result in the tracking system.
How to Track Airwings Courier: Every Method Explained
Method 1: Official Website Tracking
The most accurate and up-to-date tracking is available directly through the Airwings official system.
Step-by-step:
- Open your browser and go to airwingsindia.com
- Navigate to the tracking page, accessible at airwingsindia.com/tracking.html
- In the tracking field, you will see two options: AWB Number and Ref Number
- Select the appropriate option depending on which identifier you have
- Enter your number in the input field. If you have multiple shipments, you can enter them separated by commas
- Click the Track button
- The system displays your shipment’s current status, movement history, and delivery details
The official website reads directly from Airwings’ internal logistics system and provides the most current status available.
Method 2: Email Customer Service
For tracking queries, delayed shipment reports, or situations where the online system does not provide a clear result, email is the most documented contact method.
Customer Service Email:
- cs1@airwingsindia.com
- cs6@airwingsindia.com (alternative customer service address)
When emailing, include your full name, contact number, AWB or reference number, pickup city, destination, and a clear description of your query. This creates a written record which is valuable if you need to escalate the matter.
Departmental Emails for Specific Queries:
- Operations: operations@airwingsindia.com
- Sales: sales@airwingsindia.com
- Accounts: accounts@airwingsindia.com
- Admin: admin@airwingsindia.com
- Managing Director: nair@airwingsindia.com or manish@airwingsindia.com
Method 3: Direct Phone Call
For urgent queries or when you need a real-time answer that the online system is not providing, call the Mumbai head office directly.
Phone: +91 22 40051717 (20 lines) Fax: +91 22 40056400
Have your AWB number or Reference number ready before calling. Staff can access internal movement records that may contain more detail than the public tracking portal displays.
Method 4: Third-Party Tracking Platforms
Several reliable third-party logistics aggregators support Airwings Express India. These are useful for tracking Airwings alongside shipments from other carriers on a single screen, or when the official website is temporarily unavailable.
Reliable platforms that support Airwings tracking:
- 17TRACK at 17track.net
- AfterShip at aftership.com
- TrackingMore at trackingmore.com
- Ship24 at ship24.com
- Parcel Monitor at parcelmonitor.com
- TrackCourier at trackcourier.in
- Tracktry at tracktry.com
On any of these platforms, select Airwings or search for it in the carrier list, enter your tracking number, and click Track. Third-party results may be a few minutes behind the official website but are generally reliable for standard status checks.
Method 5: API Integration for Businesses
For businesses managing high shipment volumes, Airwings tracking can be integrated directly into internal dashboards, e-commerce platforms, or customer communication systems through API connections. Several third-party tracking infrastructure providers including TrackingMore, Ship24, and 17TRACK offer Airwings-specific API integrations with webhook support for automated status push notifications.
Contact Airwings directly through sales@airwingsindia.com for information on native API access or work with a third-party tracking infrastructure provider for rapid deployment.
Airwings Tracking Status Meanings in Plain Language
The tracking portal shows status codes that can be unclear without context. Here is what each common status means.
| Status | Plain Language Meaning |
|---|---|
| Shipment Booked | Your booking is registered. The parcel may not yet have been physically collected. |
| Picked Up | The Airwings courier has collected the parcel from the sender. It is in the network. |
| In Transit | The parcel is moving between locations, either in a vehicle or between handling hubs. |
| Arrived at Hub | The parcel has reached a sorting or transit hub. It will be dispatched toward its destination. |
| Cleared Customs | For international shipments, the parcel has passed customs inspection and is proceeding to delivery. |
| In Customs | The parcel is currently being processed by customs authorities. This is outside Airwings’ control. |
| Reached Destination | The parcel has arrived at the office or agent location nearest to the delivery address. |
| Out for Delivery | The parcel is loaded on a delivery vehicle and will be delivered to your address today. |
| Delivery Attempted | A delivery attempt was made but no one was available. A second attempt will typically follow. |
| Held at Office | The parcel is being held, usually due to an unsuccessful delivery attempt or address issue. |
| Delivered | Delivery is complete. The parcel has been handed to the recipient. |
| Returned to Sender | All delivery attempts failed and the parcel is being returned to the original sender. |
Airwings Services and How Tracking Works for Each
Understanding which service was used for your shipment helps interpret tracking updates correctly.
Express Courier Service (Documents and Parcels)
The standard service for time-sensitive documents, letters, and parcels. This uses Airwings’ domestic agent network and its international partnerships for cross-border movements. Tracking updates are generated at each scan point from pickup through final delivery.
Door-to-Door Cargo Service
For heavier or commercial shipments that need to be transported between physical addresses rather than through standard postal or courier channels. Tracking reflects ground movement stages rather than air transit updates. This service operates for both domestic and international routes.
Airport-to-Airport Cargo Service
For commercial shipments where the sender prefers to drop cargo at the origin airport and the recipient collects from the destination airport. Tracking shows airport check-in, flight assignment, arrival, and ready-for-collection status rather than door delivery stages.
Re-Mailing Service (Bulk Mailing)
For clients needing to send large volumes of identical or similar mailers. The tracking for re-mailing jobs typically operates at batch level rather than individual item level. If you are expecting a tracking number for an individual item within a re-mailing batch, confirm with the sender that individual tracking was included in the service specification.
Import Express Service
One of Airwings’ most distinctive offerings. The Import Express service allows recipients in India to arrange an overseas pickup from any location in the world, with payment collected on delivery in India rather than at the time of international dispatch. Tracking shows international pickup, transit, customs clearance at the Indian port of entry, and final delivery to the Indian destination address.
International E-Commerce Shipping
For international clients shipping packages throughout India. This service includes expert customs clearance handling and real-time tracking from dispatch to final Indian delivery. Tracking updates include customs clearance milestones which are not always visible on standard domestic shipment tracking.
Airwings International Office Network
One of the features that separates Airwings from purely domestic Indian couriers is its direct office presence in key international markets rather than relying solely on partner agents.
| Location | Address / Contact |
|---|---|
| Mumbai HQ | 106/107, Nahar and Seth Industrial Estate, Cardinal Gracious Road, Chakala, Andheri East, Mumbai 400099. Tel: +91 22 40051717 |
| Dubai | Sh. Hasher Bldg., Office no.3, Dubai-Sharjah Road, P.O. Box 1545, Dubai, UAE. Tel: +971-4-2625757 |
| Abu Dhabi | Istiglal Street, Next to Jashanmal Dept. Stores, P.O. Box 316, Abu Dhabi, UAE. Tel: +971-2-6348358 |
| Bahrain | P.O. Box 16, Manama, Bahrain. Tel: +973-17-213825 |
| Doha, Qatar | No.4 Paradise Estate, C Ring Road, P.O. Box 4302, Doha. Tel: +97-4-4363611 |
| Kuwait | Naser Al Sayer Bldg, Street no.33, Al Rai, Kuwait. Tel: +965-4742444 |
| Muscat, Oman | P.O. Box 944, P.C 117, Sultanate of Oman. Tel: +968 24796006 |
| Singapore | Rm 226, 2nd Floor, Core E, SATS Airfreight Terminal 2, 95 Airport Cargo Road, Singapore 819461. Tel: +65 6214 1773 |
| London | Global House, Poyle Road, Colnbrook, Berkshire, SL3 0AY. Tel: +44 1753 680 661 |
This direct international presence, particularly across the Gulf region, means that for shipments between India and the Middle East, Airwings has operational control at both ends of the route rather than handing off to a partner agent at the international stage.
How Long Does Airwings Delivery Take?
Delivery timelines depend on the service type, origin-to-destination distance, and any customs processing requirements.
| Route Type | Estimated Delivery Time |
|---|---|
| Domestic within same city | 1 working day |
| Domestic metro to metro | 2 to 3 working days |
| Domestic metro to Tier 2 or 3 city | 3 to 5 working days |
| India to Gulf region (UAE, Bahrain, Kuwait, Qatar, Oman) | 3 to 5 working days |
| India to Singapore | 4 to 6 working days |
| India to UK or London | 5 to 7 working days |
| International with customs clearance | Add 2 to 5 working days depending on destination customs |
| Import Express to India from international | 5 to 10 working days depending on origin country |
These are standard estimates. Actual delivery may vary during peak seasons, festival periods, or where weather, regulatory changes, or airline schedule disruptions affect transit.
Common Airwings Tracking Problems and Exact Solutions
Tracking Number Not Found
This is the most reported issue. The causes and solutions are straightforward.
Cause 1: Incorrect number. Re-enter the AWB or Reference number carefully from the original receipt. One wrong character produces a not-found error.
Cause 2: Recent booking. A shipment booked in the last few hours may not yet be active in the tracking system. Wait four to six hours after booking before treating the number as inactive.
Cause 3: E-commerce pre-assigned number. Some sellers generate a tracking number before physically handing the shipment to Airwings. Wait 24 hours from the dispatch notification before escalating.
Cause 4: Wrong tracking field selected. The Airwings tracking page has two separate fields for AWB Number and Ref Number. If you enter your AWB number in the Ref Number field or vice versa, the system will return no results. Try both fields if your initial search fails.
Cause 5: System maintenance. If none of the above apply, the tracking server may be temporarily down. Try again after 30 minutes or use a third-party tracking tool such as 17TRACK to check the same number.
Tracking Not Updated for Several Days
A static status for three or more working days on a domestic shipment warrants investigation.
For domestic shipments, email cs1@airwingsindia.com with your AWB number and request an internal movement update. The operations team at operations@airwingsindia.com can also locate the shipment in their internal system.
For international shipments, the most common cause of a multi-day tracking pause is customs clearance, which does not always generate visible public tracking updates. If the In Customs status persists for more than five working days on an international route, contact customer service directly and request a customs status report.
Delivery Attempted But You Were Available
If tracking shows Delivery Attempted but you were at the address, contact the nearest Airwings office or agent for your destination city. The local agent or branch office can contact the delivery rider directly and arrange a specific redelivery window.
For Mumbai, this means contacting the head office at +91 22 40051717. For other cities, use the agent contact details provided at the time of booking, or ask Airwings customer service to connect you with the local agent.
Status Shows Delivered But Parcel Not Received
Act within 24 hours of seeing the Delivered status if the parcel is not in your possession.
First, check with neighbours, building security, or reception staff in case the courier left the parcel with an available person at the address.
If the parcel is not with anyone at the address, email cs1@airwingsindia.com immediately with your AWB number, delivery address, and a written statement that the parcel was not received. Ask for the proof of delivery record including the name of the person who signed and the delivery time.
Also consider emailing the Managing Director at nair@airwingsindia.com if the standard customer service channel does not resolve the matter within 48 hours.
Parcel Showing as Returned to Sender
A Return to Sender status typically results from multiple failed delivery attempts, an incomplete or incorrect delivery address, or a recipient who was unreachable. Contact the original sender to discuss options: they can provide a corrected address for a redelivery attempt or arrange for collection from the local Airwings agent directly.
Tips for the Best Experience With Airwings Tracking
Double-check your delivery address at the time of booking, including floor number, building name, landmark, and pin code. An incorrect or incomplete address is the single most preventable cause of delivery failure.
Save your AWB number in at least two places immediately after booking. When you need to make a customer service call, having the number immediately available saves significant time.
Note whether your booking was made as an AWB Number or Reference Number booking. Entering the correct number in the wrong tracking field is a common source of confusion on the Airwings website.
For international shipments to or from Gulf destinations, allow additional time during regional holidays including Eid Al-Fitr, Eid Al-Adha, and National Day periods when courier operations across the Gulf region operate at reduced capacity.
For businesses using Airwings for regular international shipping to the Middle East, consider establishing a direct account relationship with the relevant regional office for faster resolution when issues arise, rather than routing everything through the Mumbai head office.
Also Read : Scorpion Courier Tracking: The Complete Guide to Tracking Your Shipment in 2026
Airwings vs Comparable International Courier Services
| Feature | Airwings | DHL India | FedEx India | Aramex India |
|---|---|---|---|---|
| Established | 1995 | 1979 | 1971 | 1982 |
| Indian offices | Mumbai, Chennai, Cochin, Bangalore and agents | Nationwide | Nationwide | Nationwide |
| Middle East direct offices | Yes, 6 countries | Yes | Yes | Yes (headquartered in Middle East) |
| Singapore office | Yes | Yes | Yes | Yes |
| London office | Yes | Yes | Yes | Yes |
| Import Express service | Yes | Yes | Yes | Yes |
| Airport-to-airport cargo | Yes | Yes | Yes | Yes |
| Re-mailing service | Yes | Limited | Limited | Limited |
| Parent company | Jashanmal National Co. LLC, Dubai | Deutsche Post DHL Group | FedEx Corporation | ARAMEX PJSC |
Airwings’ key competitive advantage lies specifically in India-to-Gulf corridor shipping, where its direct office presence in six Gulf countries and its parent company’s deep regional roots give it operational control that purely logistics-focused international couriers may not match on cost or local expertise. For India-to-Europe or India-to-Americas routes, DHL, FedEx, and Aramex have denser international networks.
Complete Airwings Contact Directory
| Contact | Details |
|---|---|
| Official Website | airwingsindia.com |
| Tracking Page | airwingsindia.com/tracking.html |
| Head Office Phone | +91 22 40051717 (20 lines) |
| Head Office Fax | +91 22 40056400 |
| Customer Service Email | cs1@airwingsindia.com |
| Customer Service Email (alt) | cs6@airwingsindia.com |
| Operations | operations@airwingsindia.com |
| Sales | sales@airwingsindia.com |
| Accounts | accounts@airwingsindia.com |
| Admin | admin@airwingsindia.com |
| Managing Director | nair@airwingsindia.com or manish@airwingsindia.com |
| Head Office Address | 106/107, Nahar and Seth Industrial Estate, Cardinal Gracious Road, Chakala, Andheri East, Mumbai 400099 |
Frequently Asked Questions
How do I track my Airwings courier shipment?
Visit airwingsindia.com/tracking.html and enter your AWB number or Reference number in the appropriate tracking field. Click Track to see current status, location history, and delivery details. You can also email cs1@airwingsindia.com or call +91 22 40051717 for direct assistance.
What is an AWB number in Airwings tracking?
AWB stands for Air Waybill. It is the unique alphanumeric identifier assigned to your shipment at the time of booking. Along with the Reference number, it is the primary tracking identifier accepted by the Airwings online tracking system. Your AWB number can be found on your booking receipt, the physical airway bill attached to your parcel, or in your booking confirmation email.
Why is my Airwings tracking number not working?
The most common causes are an incorrectly entered number, a booking made within the last few hours that has not yet activated in the system, or an AWB number entered in the Reference number field or vice versa. Try both tracking fields on the official website. If the problem persists after 24 hours, email cs1@airwingsindia.com with your booking details.
What is Airwings Import Express service?
The Import Express service allows individuals or businesses in India to arrange an overseas pickup from any location in the world. The shipment is collected by Airwings or its partner agents internationally and delivered to the recipient in India, with payment for the service collected on delivery in India rather than at the time of dispatch overseas. This is particularly useful for recipients who want to manage international shipping costs from the Indian end.
What is Airwings’ customer care phone number?
The primary Airwings customer care number is +91 22 40051717. The Mumbai head office operates 20 telephone lines. Customer service can also be contacted by email at cs1@airwingsindia.com or cs6@airwingsindia.com.
What countries does Airwings deliver to?
Airwings delivers internationally through a combination of direct offices and partner agents. It has direct offices in Dubai, Abu Dhabi, Bahrain, Doha, Kuwait, Muscat, Singapore, and London. For other destinations, it works with large integrators and specialist niche operators to cover a wide range of international routes.
What should I do if Airwings tracking shows Delivered but I have not received my parcel?
Act within 24 hours. Check with neighbours and building security first. If the parcel is not at the address, email cs1@airwingsindia.com immediately with your AWB number, delivery address, and a written statement that the parcel was not received. Request the proof of delivery record including recipient name and delivery time. If not resolved within 48 hours, escalate to nair@airwingsindia.com.
Can I track multiple Airwings shipments at once?
Yes. The official tracking page allows multiple AWB numbers to be entered simultaneously separated by commas. Third-party platforms including 17TRACK and TrackingMore also support bulk tracking for Airwings shipments alongside other carriers.
Is Airwings registered with Indian customs?
Yes. Airwings is registered with Mumbai Customs and the Airports Authority of India. Both registrations allow the company to handle and clear international cargo directly at Mumbai airport, which is important for the speed and compliance of international import and export shipments.
What is the difference between door-to-door and airport-to-airport cargo service at Airwings?
Door-to-door service means Airwings collects the shipment from the sender’s address and delivers it to the recipient’s address, handling all intermediate transit. Airport-to-airport service is for commercial or heavy shipments where the sender delivers cargo directly to the origin airport cargo facility and the recipient collects from the destination airport cargo facility. The door-to-door service is more convenient for most individual and small business users. Airport-to-airport is typically chosen for very large commercial consignments or by freight forwarders who manage the ground legs independently.
Conclusion
Tracking an Airwings courier shipment becomes simple once you know the right tools and the specific quirks of the system. The most important thing to remember is that the official tracking page accepts two separate identifiers, AWB number and Reference number, in two separate fields. Entering the right number in the wrong field produces a not-found result even when the number itself is perfectly correct.
The official website at airwingsindia.com is always the first place to check. When the portal does not provide the answer you need, the 20-line Mumbai phone number at +91 22 40051717 and the customer service email at cs1@airwingsindia.com give you direct access to staff who can look deeper into the internal movement records.
For India-to-Gulf shipments in particular, Airwings’ direct office network across six Gulf countries and its parent company’s regional presence make it a genuinely strong choice. Understanding both the tracking system and the service model gives you the full picture, and that picture is more capable than most tracking aggregator articles ever bother to explain.
