Your package left the seller two days ago. The app says “In Transit.” The estimated delivery date has come and gone. And the only thing on your screen is a string of 13 digits that is supposed to tell you where your order is.
Sound familiar to every online shopper in India? It should. Delhivery handles over 21 percent of India’s logistics market and delivers to more than 18,800 pin codes across the country. Millions of parcels move through its network every single day. Most of them arrive on time. Some of them leave customers confused, frustrated, or actively looking for answers that the basic tracking page does not provide.
This guide gives you those answers. How to track in every possible way, what every status message actually means in plain language, why the OTP system exists and how to use it, what to do when tracking gets stuck or shows a fake delivery, how businesses can integrate Delhivery tracking into their own systems, and the one security warning every Delhivery customer needs to know right now.
What Is Delhivery and Why Its Tracking Works Differently
Delhivery is not just a courier company. It is India’s largest fully integrated logistics provider, built on a foundation of technology, data science, and physical infrastructure that most traditional courier operators simply do not have.
Founded in May 2011 by five individuals: Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati, the company started as a hyperlocal express delivery service delivering flowers and food for offline stores in Gurgaon. Within a decade it had delivered over 2.1 billion parcels and built a network covering more than 18,800 pin codes across India.
The numbers that matter for understanding how its tracking works:
- 94 major gateways and processing hubs across India
- 24 automated sorting centres using conveyor-belt technology capable of handling thousands of packages per hour
- Over 57,000 employees across operations, delivery, and technology
- A fleet that includes electric vehicles for last-mile delivery in over 50 cities
- IoT-enabled long-haul trucks that update location data in near real time
- A strategic partnership with FedEx for cross-border shipments to more than 200 international locations
- Over 21.5 percent market share in the Indian logistics sector
Every parcel that enters the Delhivery network is treated as a data point. When a package passes through an automated sorting belt, a scan updates the tracking database within milliseconds. That is why Delhivery tracking is generally more granular and more current than many competing Indian couriers. The infrastructure behind the update is not a person typing into a computer. It is an automated scan event feeding directly into the central tracking system.
Understanding Delhivery Tracking Number Formats
Before you can track, you need to know what type of identifier you have. Delhivery’s tracking portal accepts four different identifier types, and using the wrong one is the most common cause of “no record found” errors.
AWB Number (Air Waybill Number)
The AWB number is the primary tracking identifier for most Delhivery shipments. It is a purely numeric code that is 12 to 15 digits long, with no letters, no spaces, and no special characters.
Example format: 1337103787477
Where to find it: Printed on the physical package label under the barcode, in your shipping confirmation SMS, in your shipping confirmation email, or in the order details section of the marketplace where you purchased.
The AWB number is your most reliable tracking identifier. If you have this number, use it first.
Order ID
The Order ID is the reference number generated by the merchant or marketplace platform, not by Delhivery itself. Examples include order IDs from Amazon, Flipkart, Myntra, Nykaa, or any other eCommerce platform.
Some merchants configure their Delhivery integration to allow Order ID tracking directly through the Delhivery portal. Others do not. If you enter an Order ID and receive a not-found error, it means the merchant has not enabled Order ID tracking through Delhivery’s system. In this case, use the AWB number instead.
LRN (Lorry Receipt Number)
The LRN is the tracking identifier used for Delhivery’s Part Truckload (PTL) and Less Than Truckload (LTL) freight services, which are primarily B2B surface freight products. When a cargo consignment is loaded onto a specific truck, it is assigned an LRN rather than an AWB number.
If you are a business receiving a bulk freight delivery through Delhivery’s surface freight service, your tracking identifier will be an LRN rather than an AWB. The portal accepts both.
Mobile Number with OTP
This is Delhivery’s most distinctive tracking feature and the one that no competitor covers properly.
Instead of a tracking number, you can enter the 10-digit mobile number that was registered to the shipment at the time of booking. The portal will send a one-time password to that number. Enter the OTP and the portal will display all active shipments currently linked to your mobile number in a single consolidated view.
This feature serves two important purposes. First, it allows you to track without needing the AWB number, which is useful if you lost your receipt or the confirmation SMS. Second, it provides businesses with a consolidated dashboard view of all active shipments under a single registered number without entering each AWB individually.
Important: The OTP verification is a security layer. It ensures only the person with access to the registered phone can view the shipment details. Delhivery introduced this to protect customer privacy and reduce fraudulent shipment tracking by unauthorised parties.
How to Track Delhivery Courier: Every Method Explained Step by Step
Method 1: Official Delhivery Website
This is the most reliable method and the one that always has the most current data.
Step 1: Open your browser and go to delhivery.com/tracking
Step 2: On the tracking page, you will see a dropdown or toggle to select your identifier type. Choose between AWB, Order ID, LRN, or Mobile Number.
Step 3: If using AWB, Order ID, or LRN: enter your number in the field and click Track.
Step 4: If using Mobile Number: enter your 10-digit registered mobile number and click Get OTP and Track. A one-time password will be sent to that number via SMS. Enter the OTP in the field that appears and your shipments will display.
Step 5: The portal will show your shipment’s current status, current location, complete checkpoint history with timestamps, and the estimated delivery date.
Step 6: If the status shows Out for Delivery, the portal will often display the name and contact number of the delivery executive assigned to your parcel, allowing you to call them directly for real-time location updates.
Method 2: Delhivery Mobile App
The Delhivery app, updated on March 10, 2026 and available on both Android and iOS, provides the most feature-rich tracking experience.
Step 1: Download the Delhivery app from the Google Play Store or Apple App Store.
Step 2: Open the app and navigate to the tracking section.
Step 3: Enter your AWB number or use the mobile number with OTP option.
Step 4: Enable push notifications when prompted. This is the most important step. With push notifications enabled, you will receive an automatic alert every time your shipment status changes, including the Out for Delivery alert which tells you to expect a delivery attempt that day.
Additional features in the app include managing return requests, contacting support via chat, booking new shipments, and viewing your complete shipment history.
The app has a 3.4 star rating on Google Play based on over 367,000 reviews. The mixed rating reflects genuine delivery complaints rather than app functionality issues. The app itself is functional and well-designed.
Method 3: Third-Party Tracking Platforms
Multiple third-party platforms support Delhivery tracking and are useful for eCommerce sellers who manage shipments across multiple courier providers simultaneously.
The most reliable third-party options include:
- 17TRACK at 17track.net, which supports over 3,100 carriers globally including Delhivery
- AfterShip at aftership.com/carriers/delhivery, which integrates directly with Shopify and other eCommerce platforms
- TrackingMore at trackingmore.com/delhivery-tracking, which offers webhook-based updates for developers
- Ship24 at ship24.com, which handles multi-courier tracking including Delhivery’s FedEx cross-border shipments
For individual consumers, the official Delhivery portal is always preferable for current data. Third-party platforms sync from the same database but may have a short delay. For eCommerce businesses managing high shipment volumes across multiple carriers, third-party aggregators save significant time and provide a single operational view.
Method 4: SMS and Email Notifications
Delhivery sends automatic SMS alerts to the registered mobile number at each key checkpoint: when the package is picked up, when it reaches the destination hub, when it goes Out for Delivery, and when delivery is completed or attempted.
You do not need to configure or activate these alerts. They are automatic for all shipments as long as the mobile number provided by the merchant at the time of booking is correct.
If you are not receiving SMS alerts, contact the seller to confirm which mobile number was registered for your shipment. The issue is almost always that the seller registered a different number than the one you expected.
Delhivery Tracking Status Messages: What Each One Actually Means
This is the section most tracking guides skip. Here is every major Delhivery status explained in plain language.
Manifested / Shipment Booked
The merchant has created a shipping label and generated an AWB number in Delhivery’s system. However, Delhivery has not yet physically collected the package from the merchant’s location. This status means the data exists but the parcel may still be sitting at the seller’s warehouse.
If this status persists for more than 24 to 48 hours after you placed your order, contact the seller first, not Delhivery, because the delay is at the seller’s end.
Pickup Scheduled / Pickup Pending
Delhivery has been notified to collect the package from the seller but has not yet completed the pickup. A pickup executive is scheduled to visit the merchant’s location.
Picked Up
Delhivery has physically collected the package. The parcel is now in Delhivery’s possession and the logistics chain has officially begun.
In Transit
This is the status most people see for the longest period and the one that generates the most anxiety. It means your parcel is moving between two points in Delhivery’s network, typically on a truck or van between gateways or between a gateway and a delivery centre.
In transit does not mean the parcel is lost or stuck. On long-distance routes between cities, a parcel can legitimately remain In Transit for 24 to 72 hours without any new scan event because it is on a moving vehicle between checkpoints.
With Delhivery’s IoT-enabled fleet on major routes, the estimated delivery date displayed during In Transit is generated from real vehicle location data, making it more accurate than traditional estimates.
Reached Gateway
Your parcel has arrived at one of Delhivery’s 94 processing gateways. It is being scanned, sorted, and allocated to the next leg of its route. This is a positive status indicating forward movement.
Departed Gateway
Your parcel has been loaded onto a vehicle and has left the gateway for the next destination. Another Reached Gateway or Reached Destination Hub update will follow.
Reached Destination Hub
Your parcel has arrived in your city’s main Delhivery facility. This is a strong positive status. Delivery typically follows within one to two working days from this point as the parcel is sorted for your specific local area.
Out for Delivery
A delivery executive has your parcel on their vehicle and will attempt delivery to your address today. At this stage, the Delhivery portal and app often display the delivery executive’s name and contact number.
Be available, keep your phone accessible, and be ready to provide an OTP if asked. Delhivery uses OTP-based delivery confirmation for certain shipment categories to prevent fake delivery marking, a common complaint that it has taken active steps to address.
Delivered
The parcel has been handed over and delivery is confirmed. For OTP-required deliveries, delivery can only be marked complete after the recipient confirms receipt via OTP. This makes it harder for delivery agents to mark parcels as delivered without actually completing the delivery.
Delivery Attempted / Undelivered
Delhivery attempted delivery but could not complete it. Common legitimate reasons include no one at the address, access restrictions, the recipient not responding to calls, or an address that could not be located.
If you receive this status but were at home and received no call, contact Delhivery immediately. This is one of the complaint patterns that genuine customer reviews highlight.
Exception / Delay
Something has interrupted normal delivery progress. Causes include weather disruptions, public holidays, address discrepancies requiring clarification, or a customs hold for cross-border shipments. The specific reason is sometimes displayed alongside this status. Act on any action required from your side promptly.
RTO Initiated (Return to Origin)
After multiple failed delivery attempts or if you explicitly requested a return, Delhivery has started sending the parcel back to the sender. If you see this status unexpectedly, contact Delhivery immediately on the customer care helpline to halt the return process.
The OTP Delivery System: Why It Exists and How It Works
Delhivery introduced OTP-based delivery confirmation to address one of the most frustrating and common complaints in Indian logistics: delivery agents marking shipments as delivered without actually completing the delivery.
Here is how it works:
When a delivery executive arrives at your address, the Delhivery system sends an OTP to the recipient’s registered mobile number. The delivery executive’s app requires them to enter this OTP before they can mark the delivery as complete in the system.
This means delivery cannot be marked as delivered without the recipient’s active participation. The delivery agent cannot simply scan the parcel and mark it done from the street.
What to do if you did not receive the OTP: Make sure your phone has network signal and the registered number is the correct one. If the delivery executive says they tried and left, call the Delhivery customer care line immediately with your AWB number and report the incomplete delivery.
What to do if tracking shows delivered but you received no OTP and no package: This is a genuine issue for investigation. Call Delhivery customer care, report the specific AWB number, and state clearly that no OTP was sent to you and no delivery was made. Request a Proof of Delivery investigation.
Critical Security Warning: The Delhivery SMS Phishing Scam
This is the section that most tracking guides never include and every Delhivery customer needs to read.
A well-documented SMS phishing scam targets Delhivery customers specifically. You receive a message that appears to be from Delhivery, stating that your delivery failed or that there is a problem with your shipment. The message asks you to click a link and pay a small re-delivery fee, typically between Rs 10 and Rs 50, or to enter your OTP on a fake website.
The link leads to a fraudulent website designed to collect your payment details, OTP, or personal information.
How to protect yourself:
Delhivery never asks for payment through unofficial SMS links. All legitimate Delhivery communications come from verified numbers and direct you to the official delhivery.com website only. If you receive a suspicious message, do not click any link. Instead, go directly to delhivery.com, enter your AWB number, and check your actual status there.
If a message asks for an OTP on any platform other than the official Delhivery portal or app, it is a scam. Report it to your mobile carrier and to cybercrime.gov.in.
Delhivery Services and Which Tracking Identifier Each Uses
Understanding which service handled your shipment determines which tracking identifier you will have.
Express Parcel Delivery
Identifier: AWB Number (12 to 15 digits) Used for: B2B and B2C parcel delivery for eCommerce, documents, and small to medium packages Delivery time: 1 to 2 days same city, 2 to 4 days same state, 3 to 7 days cross-state
Part Truckload (PTL) Freight
Identifier: LRN (Lorry Receipt Number) Used for: B2B bulk freight that does not fill a full truck Delivery time: Depends on route, typically 3 to 7 days Notes: Senders can log into the Delhivery PTL Panel for business-level shipment management
Full Truckload (TL) Freight via Orion Platform
Identifier: Booking reference from Orion platform Used for: Full truck capacity bookings; Orion connects shippers directly with truck owners Delivery time: Depends on route and availability
Cross-Border Shipping via FedEx Partnership
Identifier: FedEx AWB Number Used for: International shipments to and from India across 200+ countries Tracking: Trackable through both delhivery.com and fedex.com using the FedEx AWB number Notes: Customs clearance times vary significantly by destination country and shipment type
COD (Cash on Delivery) Shipments
Identifier: Standard AWB Number Tracking: Fully trackable through the standard portal Additional feature: COD shipments are eligible for OTP-based delivery confirmation to ensure the payment exchange is properly documented
Common Delhivery Tracking Problems and Solutions
Tracking Number Shows No Record Found
The most common cause is that the AWB number was only just generated and has not yet propagated to the central tracking database. Delhivery recommends waiting 4 to 6 hours after the merchant generates the AWB before attempting to track, particularly for newly booked shipments.
If it has been more than 6 hours and the status is still not found, verify the AWB number character by character. A single digit error will return a no-record result. If the number is confirmed correct, contact the seller to verify the shipment was physically handed over to Delhivery and not just label-generated.
Tracking Stuck on “Manifested” for More Than 48 Hours
This almost always indicates the merchant has not yet handed over the physical package to Delhivery. The AWB exists in the system but the parcel is still at the seller’s location. Contact the seller directly. This is not a Delhivery problem until the physical package is in Delhivery’s possession.
Tracking Stuck on “In Transit” for More Than 5 Days
For domestic shipments showing In Transit for more than 5 days without update, contact Delhivery customer care with your AWB number and request a trace investigation. For cross-border shipments, 5-plus-day gaps can be normal during customs processing or on long-haul international routes.
Status Shows “Delivered” but Package Has Not Arrived
Act immediately. Check with household members, neighbours, building security, and the reception desk. For OTP-confirmed deliveries, the tracking record will show the OTP confirmation event. If no OTP event appears in the history and you did not receive an OTP, this indicates the delivery was marked without the proper OTP process and Delhivery needs to investigate.
Call customer care, provide the AWB number, and specifically state that no OTP was received and no delivery was made. Request a Proof of Delivery document. If Delhivery cannot provide a valid POD, escalate to a formal complaint and, if required, to the National Consumer Helpline at 1800-11-4000.
Delivery Executive Not Showing Up Despite Out for Delivery Status
If tracking shows Out for Delivery but it is late in the day and no one has arrived, call the delivery executive directly using the contact number shown in the app. If no number is displayed, call Delhivery customer care and ask for the delivery executive’s contact for your specific AWB.
For eCommerce Sellers: Delhivery Business Tracking Tools
Individual consumers track one parcel at a time. Businesses shipping hundreds or thousands of orders daily need a fundamentally different approach. Delhivery provides these tools specifically for commercial users.
Delhivery Business Dashboard
Sellers with a Delhivery business account access a dedicated dashboard where all active shipments, delivery statuses, failed delivery rates, RTO rates, and delivery performance metrics are visible in one place. The dashboard allows bulk AWB entry, status export, and exception management at scale.
Delhivery Tracking API
Delhivery provides a tracking API that allows developers to integrate Delhivery shipment status data directly into their own platforms. The API returns structured tracking event data in real time and can be used to:
- Automatically update tracking pages on your eCommerce website
- Trigger customer notification emails or WhatsApp messages at each status change
- Feed delivery data into your warehouse management system
- Populate CRM records with delivery confirmations
The API is available through Delhivery’s developer portal. Access requires a Delhivery business account and API credentials.
Third-Party API Platforms
For sellers who want Delhivery tracking alongside other courier APIs in a single unified integration, platforms like TrackingMore, AfterShip, and Synctrack provide Delhivery as one of their supported carriers with pre-built SDKs and webhook support that reduce integration time significantly.
Shopify and WooCommerce Integration
Both AfterShip and Synctrack offer dedicated Shopify and WooCommerce apps that include Delhivery tracking. Once installed, these apps automatically display branded tracking pages to customers and trigger post-purchase notifications without requiring any manual tracking management from the seller.
Also Read : ABT Courier Tracking: The Complete Guide for 2026
Delhivery Customer Care: Full Contact Reference
When tracking cannot resolve an issue, here is how to reach Delhivery directly.
Customer Care Helpline
Available on the official Delhivery website under the Contact section. The number changes periodically, so always verify the current helpline number on delhivery.com/contact before calling.
Raise a Query Through the Website
Visit delhivery.com and navigate to the Support or Raise a Query section. Submit your AWB number and describe your issue. Delhivery’s system will log it as a support ticket and provide a reference number for follow-up.
Through the Delhivery App
Open the app, navigate to the relevant shipment, and use the Need Help option. This opens a support chat that is often faster than the phone helpline for standard tracking queries.
Contact Information in Your Shipping Confirmation
Your shipping confirmation email from the merchant or from Delhivery directly will include the relevant customer care contact details for your specific shipment type.
Delhivery Tracking: Quick Reference Summary
Official tracking portal: delhivery.com/tracking
Tracking identifier types: AWB Number, Order ID, LRN, Mobile Number with OTP
AWB number format: 12 to 15 numeric digits only, no letters or spaces
Wait before first tracking attempt: 4 to 6 hours after shipment booking
Mobile number tracking: Requires OTP verification to your registered number
Push notifications: Available via Delhivery app on Android and iOS
FedEx partnership tracking: Use FedEx AWB number on both delhivery.com and fedex.com
Delivery time same city: 1 to 2 days
Delivery time same state: 2 to 4 days
Delivery time cross-state: 3 to 7 days
OTP delivery confirmation: Required for selected shipment categories to prevent fake delivery marking
Phishing warning: Delhivery never requests payments or OTPs through unofficial SMS links
FAQ
How do I track a Delhivery courier shipment?
Go to delhivery.com/tracking, select your identifier type (AWB, Order ID, LRN, or Mobile Number), enter your details, and click Track. For mobile number tracking, click Get OTP and Track, enter the OTP sent to your registered number, and all active shipments linked to that number will display. The official Delhivery app on Android and iOS also provides real-time tracking with push notifications.
What is a Delhivery AWB number?
AWB stands for Air Waybill. In the context of Delhivery, it is the primary tracking number assigned to every parcel in the network, regardless of whether it travels by air or road. It is a 12 to 15 digit numeric code with no letters or spaces, printed on the package label under the barcode and sent in your shipping confirmation SMS or email.
Why is my Delhivery tracking number showing no record found?
The most common reason is that the AWB was recently generated and has not yet updated in the central tracking database. Wait 4 to 6 hours after the merchant books the shipment before tracking. If the issue persists after 6 hours, verify the AWB number character by character for any typos. If the number is correct and still shows nothing, contact the seller to confirm the physical package was handed over to Delhivery.
What does “In Transit” mean on Delhivery tracking?
In Transit means your parcel is moving between two points in Delhivery’s network, typically on a truck between gateways or processing hubs. This status can legitimately remain unchanged for 24 to 72 hours on long-distance routes because no new scan event occurs while the vehicle is moving between checkpoints. It does not indicate a problem. If In Transit persists for more than 5 days on a domestic shipment, contact Delhivery customer care.
What is OTP-based delivery in Delhivery?
OTP-based delivery is Delhivery’s system for preventing fake delivery marking. When a delivery executive arrives at your address, an OTP is sent to the recipient’s registered mobile number. The executive must enter this OTP in their app before the delivery can be marked complete. This ensures delivery is only confirmed when the recipient is physically present and has verified receipt.
How do I track a Delhivery shipment without an AWB number?
Use the Mobile Number tracking option on delhivery.com/tracking. Enter the 10-digit mobile number registered to the shipment and click Get OTP and Track. An OTP will be sent to that number. Enter it to view all shipments associated with that number. Alternatively, check the seller’s website or app for the order details, which usually include the AWB, or contact the seller directly.
Can I track multiple Delhivery shipments at once?
Yes. The official Delhivery portal allows multiple AWB numbers to be entered simultaneously. Third-party platforms like 17TRACK, AfterShip, and TrackingMore also support bulk tracking of Delhivery shipments. For business users with a Delhivery account, the business dashboard provides a consolidated view of all active shipments.
What should I do if Delhivery tracking shows delivered but I did not receive my package?
Check with all household members, neighbours, building security, and reception immediately. Then call Delhivery customer care with your AWB number and state clearly that no delivery was received and no OTP was sent to your number. Request a Proof of Delivery document showing who received the package. If a valid POD cannot be produced, escalate to a formal complaint. You can also contact the seller to open a dispute on your behalf.
How long does Delhivery take to deliver across India?
Within the same city, Delhivery typically delivers in 1 to 2 days. Within the same state or region, expect 2 to 4 days. For cross-state long-distance shipments, the standard range is 3 to 7 business days. Delhivery Express delivers in 48 to 96 hours on major long-distance routes. Delivery times can extend during public holidays, high-volume periods like festive sales, or weather disruptions.
Is Delhivery’s tracking real-time?
Delhivery tracking updates in near real-time at scan checkpoints. At each gateway, hub, and delivery centre, automated sorting systems scan every parcel and update the tracking database within milliseconds. On IoT-equipped long-haul trucks on major routes, location data feeds into the system continuously, allowing Delhivery to provide more accurate estimated delivery dates during In Transit phases. Between checkpoints, no update appears because no scan event has occurred.
Conclusion
Delhivery is one of the most technologically advanced courier networks in India, and understanding how its tracking system actually works transforms the experience from anxious guesswork into informed visibility.
The AWB number is your primary tool. The OTP system is your protection against fake deliveries. The mobile number tracking option is your backup when you do not have the AWB. The push notifications are your early warning system for Out for Delivery. And the customer care process, when used promptly and with your AWB number ready, resolves most genuine problems within one to two business days.
Know what each status means. Know when a gap in updates is normal and when it warrants a call. Know the phishing warning by heart because it is a real and active threat. And if a delivery shows as complete without an OTP and without a package in your hands, act immediately because the window to resolve it closes quickly.
Your parcel is most likely exactly where the tracking system says it is. And now you know how to read what it is actually telling you.
