You have a Delex tracking number. You go online, search for where to track it, and suddenly you are staring at three different websites all claiming to be Delex. One is Indian. One is Canadian. One is a logistics firm. Which one has your package?
This is the exact confusion that almost nobody on the internet has bothered to solve properly.
The name Delex belongs to more than one courier company operating in completely different countries with completely different tracking systems. Before you can track anything, you need to know which Delex service is actually handling your shipment. Get this wrong and you will waste time entering your tracking number into the wrong portal and getting nowhere.
This guide solves that problem first. Then it walks you through the complete tracking process for each Delex entity, decodes every status you might see, explains what to do when tracking fails, and gives you the exact contact details to reach the right support team.
The Most Important Step: Which Delex Has Your Package?
This is the question every other Delex tracking guide skips. It is also the most important question you need to answer before doing anything else.
At least three distinct companies operate under the Delex name globally. They have no shared ownership, no shared tracking systems, and no shared contact details. Entering your tracking number into the wrong company’s portal will return zero results every time, not because your shipment is lost but because you are looking in the wrong place entirely.
Here is a clear breakdown of each Delex entity.
Delex Cargo India Private Limited
This is the largest and most widely tracked Delex entity. The name Delex comes from shortening and combining the words “Delivery Express.” Delex Cargo India Private Limited was built by a group of experienced professionals from India’s supply chain services industry and is promoted by Mr. N. Amrutesh Reddy of the NDR Group.
The corporate headquarters is at F5, 5th Floor, 4 and 5, Pinnacle Business Park, Mahakali Caves Road, Andheri East, Mumbai, Maharashtra 400093. The primary contact number is 91 22 29264999 and the email is info@delex.in. This entity handles domestic and international courier and cargo shipments across India and connects to over 200 countries through global logistics partnerships. Delcart, a Bangalore-based logistics company, also collaborates with Delex as part of its delivery network.
Delex Logistics India (delex.co.in)
A separate Indian logistics entity operating as one of India’s logistics and transportation companies. Delex.co.in provides domestic goods transportation services, express freight, full truck load service, over dimension cargo handling, and warehousing services. This entity focuses more on freight and cargo than standard courier parcels. If you sent a large cargo shipment or freight consignment within India and your booking connects to delex.co.in, this is your service.
DelEx Courier Services Canada (delexcouriers.com)
A completely separate Canadian courier company based in Brampton, Ontario. Office address is 80 Pertosa Drive, Unit 10, Brampton, ON L6X 5E9. Phone numbers are 905-783-3204, 416-878-3204, and 647-906-1154. Email is sales@delexcouriers.com. Office hours run Monday to Friday from 9:30 AM to 7:30 PM and Saturday on call. This company provides shipping services for parcels and time-sensitive documents within Canada and internationally at competitive rates.
How to quickly identify your Delex:
- If your parcel was booked in India for domestic or international delivery and your booking receipt references Delex Cargo, AWB, or docket number, you are using Delex Cargo India Private Limited
- If you booked heavy freight or a full truck load within India and your service references delex.co.in, you are using Delex Logistics India
- If you are in Canada and booked a domestic or international courier from Brampton, Ontario, you are using DelEx Courier Services Canada
- If your online order was fulfilled by Delcart, the last-mile delivery may route through Delex Cargo India’s network
How to Track: Delex Cargo India Private Limited
This is the most commonly searched Delex tracking entity and the one most online guides attempt to cover, though none cover it completely.
Official tracking portal: delex.in
What you need before tracking:
Your tracking identifier for Delex Cargo India will be one of the following: an AWB number (Air Waybill number), a docket number, a consignment number, or a reference number. This identifier is printed on your consignment receipt, sent via SMS to the sender’s registered mobile number at the time of booking, included in the dispatch confirmation email if booking was made online, or printed on the physical shipping label attached to the parcel.
Step-by-step tracking process:
Step 1: Open your browser and go to delex.in
Step 2: Locate the shipment tracking section on the homepage or navigate to the tracking page directly.
Step 3: Enter your AWB number, docket number, or consignment number in the tracking field. Multiple shipment numbers can be entered by separating each with a comma.
Step 4: Click the Track or Submit button.
Step 5: Your current shipment status, scan history with timestamps and locations, source and destination details, dispatch date, and estimated delivery information will display on screen.
Step 6: If the status shows an exception, delay, or customs hold, read the status detail carefully to understand what action, if any, is required from you.
Tracking through third-party platforms:
For Delex Cargo India shipments, several reliable third-party platforms provide tracking support as an alternative to the official portal.
17TRACK at 17track.net accepts Delex Cargo India tracking numbers and can follow the shipment through partner carrier handoffs for international movements. Enter your tracking number and select Delex or allow the auto-detect feature to identify the carrier.
GoComet provides Delex Cargo tracking with real-time updates including current location, transit updates, and estimated delivery times. The tracking number can be found on the bill of lading or booking confirmation.
Universal platforms including trackcourier.io and allcouriertracking.com also support Delex Cargo India tracking by accepting the AWB or docket number in their search fields.
Delex Cargo India city offices and contact numbers:
Delex Cargo India operates offices across multiple Indian cities. Key office contacts are listed below.
Mumbai (Head Office): Phone 91 22 29264999, F5, 5th Floor 4 and 5, Pinnacle Business Park, Mahakali Caves Road, Andheri East, Mumbai, Maharashtra 400093
Ahmedabad: Phone 91 9904950160, Nasib Warehouse, Block/Survey No. 150, Near Bakrol Circle, Sardar Patel Ring Road, Post Fatehwadi, Taluka Dashkroi, Dist. Ahmedabad, Gujarat 382210
New Delhi: Phone 91 9810825992, Khasra No. 433, Westend Greens Farm House Road, Near Shiv Murti, Rangpuri, New Delhi 110037
Chennai: Phone 91 8939705962, No. 9/5, Thirumalai Street, Inner Ring Road, Vanuvampet, Adambakkam, Chennai, Tamil Nadu 600091
Patna: Phone 91 8809068494 or 91 7875886051, East of Krishna Niketan School, Opp. Zero Mile, Jakariyapur, PO Bari Pahari, PS Ramkrishna Nagar, Patna, Bihar 800007
For cities not listed above, contact the head office in Mumbai and they will redirect your query to the relevant branch.
How to Track: Delex Logistics India (delex.co.in)
Delex Logistics India at delex.co.in handles freight, transportation, and warehousing rather than standard parcel courier services.
For tracking a freight or logistics shipment through this entity, visit delex.co.in and locate the tracking or shipment status section. Your tracking reference will be the booking number, LR number (Lorry Receipt), or freight docket number provided at the time of booking.
For freight consignments that are not returning results online, direct contact with the Delex Logistics India team is the recommended approach. Visit delex.co.in and use the contact details listed to reach their operations team with your booking reference and dispatch date.
How to Track: DelEx Courier Services Canada (delexcouriers.com)
DelEx Courier Services in Canada operates with a direct, relationship-based customer service model. The primary tracking and status update method is through direct contact with their team.
Contact details:
- Phone: 905-783-3204 or 416-878-3204 or 647-906-1154
- Email: sales@delexcouriers.com
- Office address: 80 Pertosa Drive, Unit 10, Brampton, ON L6X 5E9
- Office hours: Monday to Friday 9:30 AM to 7:30 PM, Saturday on call
Step-by-step tracking process:
Step 1: Locate your shipment reference number or booking confirmation from your original DelEx booking. This is provided at the time of drop-off or online booking.
Step 2: Contact the DelEx team by phone at 905-783-3204 or by email at sales@delexcouriers.com with your reference number, the recipient address, and the approximate ship date.
Step 3: The customer service team will provide a current status update and estimated delivery timeline.
Step 4: For international shipments through DelEx Canada, the team will also advise on any customs or duty requirements in the destination country.
DelEx Canada services worth knowing:
DelEx Canada offers a built-in cargo insurance programme that provides coverage of up to USD 100 on all shipments by default. If your shipment value exceeds USD 100, DelEx can provide in-house insurance that enables savings of up to 70 percent on insuring the additional value above the base coverage. Extended insurance options are available for fine art and fragile items if you notify DelEx before the shipment is picked up.
For logistics freight, DelEx Canada handles both less-than-truckload and full-truckload skid shipments covering all of Canada and the United States.
Complete Delex Courier Tracking Status Guide
Regardless of which Delex entity has your shipment, tracking statuses follow standard logistics patterns. Here is what each status means and exactly what you should do when you see it.
Order Registered / Shipment Booking Confirmed
The booking has been created in the Delex system and a tracking number generated. The physical parcel may not yet have been collected or scanned into the system. What to do: Wait 24 to 48 hours for the first physical pickup scan before expecting movement in the tracking system.
Collected from Origin / Picked Up from Sender
The delivery agent has physically collected the parcel from the sender and transported it to the nearest Delex processing facility. What to do: No action needed. Transit has begun.
Processing at Origin Hub
The parcel is at the first Delex facility being sorted, weighed, dimensioned, and documented. What to do: No action needed. Processing typically takes a few hours to one business day.
In Transit / Dispatched
The parcel is actively moving through the Delex logistics network between hubs or facilities. Multiple in-transit scan events are normal for longer domestic or international routes. What to do: Monitor for the next update. No action needed unless in-transit status persists significantly beyond the expected delivery window.
Arrived at Destination Hub
The parcel has arrived at the Delex facility closest to the delivery address. Final delivery is typically initiated within one to two business days from this status. What to do: Ensure someone is available to receive the parcel. Keep your phone accessible as the delivery agent may call ahead.
Out for Delivery / With Delivery Agent
The parcel is with the delivery representative on their route today and will be delivered to your address. What to do: Be available to receive the delivery. For high-value shipments requiring signature, ensure an authorised person is present.
Delivery Attempted / Not Delivered
The delivery agent visited your address but could not complete delivery due to no one being available, address difficulty, or restricted access. What to do: Contact Delex customer care immediately using the city-specific number to arrange redelivery. Act within one to two business days.
Delivered
The parcel has been delivered and receipt confirmed. What to do: If you see this status but have not received your parcel, check with household members, building security, and neighbours. Contact Delex customer care within 24 hours.
Held at Customs
For international shipments, your parcel has been detained at customs due to missing documentation, unpaid duties, or regulatory requirements. What to do: Check your email for any customs notification. Pay required duties through official customs payment channels. Contact Delex customer care if the hold extends beyond 10 business days.
Exception / Delay Detected
Something has disrupted normal delivery progress due to address issues, weather, or access difficulties. What to do: Check the exception detail. Contact the relevant Delex city office if the exception has not resolved within one additional business day.
On Hold
The parcel is being held at a Delex facility due to address verification, payment issues, or incomplete delivery information. What to do: Contact Delex customer care immediately with your tracking number to understand the hold reason.
Return to Origin / Return to Sender
The parcel is being returned due to delivery impossibility, customs rejection, or address inaccuracy. What to do: Contact both Delex customer care and the sender immediately.
Pending
The shipment is in a waiting state before the first pickup scan or between active transit stages. What to do: Wait 24 to 48 hours. If pending continues beyond three business days, contact the sender to confirm physical handover to Delex.
Delex Courier Delivery Times: What to Realistically Expect
Delex Cargo India domestic courier: Same-state movements typically take one to three business days. Interstate movements typically take two to five business days. Remote Tier 3 cities or rural locations may require five to seven or more business days.
Delex Cargo India international shipments: Major global destinations typically take five to ten business days under normal conditions. Less-connected destinations may take ten to twenty business days. Customs clearance adds variable time on top of transit time.
Delex Logistics India freight: Transit times depend entirely on route distance and service type. Estimates are provided at booking and vary significantly by origin-destination pair.
DelEx Canada domestic: Southern Ontario deliveries typically arrive within one to three business days. Other Canadian provinces take two to five business days. International shipments from Canada vary by destination.
Factors that extend delivery times: Public holidays in origin and destination states or countries, peak season volumes around Diwali, Christmas, and New Year, weather events during monsoon season in India, and customs processing for international shipments can all meaningfully extend actual delivery times.
Tracking Without a Tracking Number
For Delex Cargo India, contact the sender and ask them to retrieve the AWB number or docket number from their copy of the booking receipt. If the sender no longer has it, they can visit the Delex branch where booking was made with their identity and booking date.
You can also contact the Mumbai head office directly at 91 22 29264999 or email info@delex.in with the sender name, recipient address, and approximate dispatch date. The customer care team can locate the shipment in their system.
For DelEx Canada, call 905-783-3204 or email sales@delexcouriers.com with sender name, destination address, and ship date. The team can locate your booking and provide a status update without the reference number.
For shipments placed through Delcart that route through Delex, return to the Delcart order page or booking confirmation for the tracking reference before contacting Delex directly.
Troubleshooting: Common Delex Courier Tracking Problems and Solutions
Problem: Tracking number returns no results
Most commonly happens in the first 24 to 48 hours before physical scanning, or when the wrong Delex portal is being used. Solution: Wait 48 hours. Confirm which Delex entity has your package. Enter the complete tracking number without spaces, hyphens, or special characters. Try the same number on 17TRACK.
Problem: Tracking has not updated for several days
Updates only appear when the physical parcel is scanned at a Delex facility. Remote routes may have fewer scan points. Solution: For domestic India routes, allow one additional business day. For international movements, allow up to 21 days during transit and customs clearance.
Problem: Delivered status showing but parcel not received
Solution: Check all delivery points at your address, with building security, and with neighbours. Contact Delex customer care within 24 hours. Contact the sender simultaneously for a shipper-level investigation.
Problem: Parcel stuck at customs with no notification
Solution: Check spam or junk folders for customs notifications. Contact the Delex Cargo India head office at 91 22 29264999 or info@delex.in with your tracking number for a customs status update.
Problem: Delivery attempted but you were home
Solution: Contact the relevant Delex city office with your tracking number and the delivery attempt timestamp. Request next-day redelivery with specific time window.
Problem: Phone line continuously busy or not connecting
This is a reported experience from some Delex Cargo India customers during high-volume periods. Solution: Email info@delex.in with your tracking number and query. Escalate by visiting the nearest Delex city office with your booking receipt if email response is delayed beyond 48 hours.
Beginner Mistakes to Avoid When Tracking Delex Courier Shipments
Using the wrong Delex portal is the single most common mistake. Always confirm which entity has your parcel before entering your tracking number anywhere.
Checking tracking too early is another common error. A tracking number is generated at booking but the parcel does not enter the scanning system until physically collected. Checking immediately after receiving a tracking number will almost always return no results.
Entering the tracking number with spaces or hyphens will cause the tracking system to return no results even if the parcel is actively in transit. Always enter the complete number exactly as provided.
Not checking the spam folder for customs notifications causes unnecessary delays for international Delex Cargo India shipments. Customs duty and documentation requests frequently land in spam folders.
Waiting too long before escalating a genuine problem is a costly mistake. Courier dispute windows and buyer protection periods have deadlines. Contact customer care and the sender simultaneously without delay if something is genuinely wrong.
Also Read : A1 Courier Service Tracking: The Complete 2026 Guide for Every A1 Service Worldwide
Actionable Checklist: Getting the Most from Delex Courier Tracking
For individual recipients:
- Identify which Delex entity has your package before attempting any tracking
- Save your AWB number, docket number, or tracking reference the moment you receive it
- Wait 24 to 48 hours after dispatch confirmation before first checking tracking
- Enter your tracking number with no spaces, hyphens, or special characters
- Use 17TRACK alongside the official Delex portal for international Delex Cargo India shipments
- Check your spam folder regularly for customs duty or documentation notifications
- Act within one to two business days of a missed delivery notification
- Contact both Delex customer care and the sender immediately if delivered status shows but parcel is not found
For senders and businesses:
- Communicate the correct tracking number format and official tracking portal to recipients at dispatch
- For Delex Cargo India, provide recipients with the relevant city office contact number alongside the Mumbai head office number
- Monitor for delivery exceptions proactively rather than waiting for recipient complaints
- For DelEx Canada shipments above USD 100 in value, notify the team before pickup to arrange appropriate cargo insurance
- Document all complaint reference numbers for any tracking investigation
Frequently Asked Questions
How do I track a Delex Courier shipment?
First identify which Delex service has your package. For Delex Cargo India, go to delex.in and enter your AWB or docket number. For DelEx Canada, call 905-783-3204 or email sales@delexcouriers.com. For Delex Logistics India freight, visit delex.co.in. Universal platforms like 17TRACK also support Delex Cargo India tracking.
Why is my Delex courier tracking not updating?
Tracking updates only appear when the physical parcel is scanned at a facility. For domestic India routes, allow 24 to 48 hours between updates. For international movements, tracking may not update for 7 to 21 days during transit and customs clearance. This is normal and does not mean the package is lost.
What is a Delex AWB number and where do I find it?
AWB stands for Air Waybill and is the primary tracking identifier for Delex Cargo India shipments. It is printed on your consignment receipt at booking, sent via SMS to the sender’s registered mobile number, included in the dispatch confirmation email, or printed on the physical shipping label. Without the AWB number, contact the sender or the Delex Mumbai head office.
Are all Delex courier companies the same organisation?
No. Multiple completely separate companies operate under the Delex name globally. Delex Cargo India, Delex Logistics India, and DelEx Courier Services Canada are all separate organisations with no common ownership, no shared tracking systems, and no shared contact details.
What should I do if Delex shows delivered but my parcel is not there?
Check all delivery locations at your address, with building security, and with neighbours. Contact Delex customer care for your specific service within 24 hours with your tracking number. Also contact the sender simultaneously so they can raise a shipper-level investigation. Do not wait more than 48 hours before escalating.
How do I contact Delex Cargo India customer care?
Call the Mumbai head office at 91 22 29264999 or email info@delex.in. For city-specific queries, use the direct city office numbers listed in this guide. Having your AWB number, sender name, and recipient address ready before calling will speed up resolution significantly.
How long does Delex Cargo India take to deliver?
Domestic same-state deliveries typically take one to three business days. Domestic interstate deliveries take two to five business days. International shipments to major destinations take five to ten business days under normal conditions. Remote areas and international customs clearance can extend these timelines.
Can I track multiple Delex shipments at once?
For Delex Cargo India, multiple tracking numbers can be entered on the official portal separated by commas. 17TRACK also supports batch tracking for multiple Delex Cargo India numbers entered on separate lines or separated by commas.
