You have a booking receipt with a number printed on it. Someone told you it is a tracking number. You opened a website, entered it, and now you are reading this because something did not go the way you expected.
That is a very common experience with Chips Courier, and it usually comes down to one of three things: the wrong website, the wrong number format, or a scan delay that has not resolved yet.
Chips Courier, officially registered as Chips Express Private Limited, is a Gujarat-based logistics company offering domestic and international freight services across air, ocean, and ground. They are not a household name like Blue Dart or DTDC, but they serve a solid base of corporate and individual clients, particularly for international air freight out of Ahmedabad.
This guide gives you every tool you need to track a shipment correctly, understand what the status updates mean, reach the right office branch, and resolve it when the tracking system does not cooperate.
Understanding Who Chips Courier Actually Is
Before tracking anything, it helps to know exactly which company you are dealing with. There are two separate entities operating under the Chips name in India, and they have different portals.
Chips Express Private Limited is the primary entity most people encounter when searching for Chips Courier. It was incorporated on 12 December 2013, and is registered at Nehrunagar, Ahmedabad, Gujarat with CIN U74120GJ2013PTC077857. The company’s directors are Tushar Bhikhabhai Patel, Jitendra Harshadbhai Patel, and Vimal Harshadbhai Patel. Their official website is chipsairexp.com and their phone is 079-26303070. They handle air freight, ocean freight, ground freight, and packaging services with a strong international focus.
Chips International Courier operates through chipsinternational.in and focuses on international courier delivery to over 220 countries. They brand themselves as having over 18 years of service and specialise in time-sensitive shipments and freight forwarding.
How to know which one you are dealing with: Check your booking receipt. The website or company name printed on it is your indicator. If the receipt references chipsairexp.com or Chips Express, use that portal. If it references Chips International, use chipsinternational.in.
Entering your number on the wrong portal will always return zero results, regardless of whether your tracking number is valid.
How to Track a Chips Courier Shipment: Step by Step
Tracking on Chips Express (chipsairexp.com)
- Open chipsairexp.com/track-trace.php in any browser.
- Locate the tracking input field labelled AWB Number or Tracking Number.
- Enter your consignment number exactly as it appears on your receipt. This may also be called a docket number, AWB number, or shipment number.
- Click the Track button.
- The system displays your shipment’s current status, movement history, and destination details.
Tracking on Chips International Courier (chipsinternational.in)
- Go to chipsinternational.in/tracking.html.
- Enter your AWB number in the field provided.
- Click Track or Submit.
- Review the results for current location, dispatch status, and estimated delivery.
Tracking via Third-Party Platforms
Several aggregator platforms support Chips Express tracking including 17TRACK (17track.net) and CourierTracking.org.in. These pull data from Chips’s public system and are useful when you cannot access the official site. However, they sometimes lag 2 to 6 hours behind the official portal. When accuracy matters, always verify on the official website.
What Your Chips Courier Tracking Number Looks Like
Knowing the correct format helps you confirm you are entering the right number and not a reference number, invoice number, or shipment order number by mistake.
| Shipment Type | Format | Notes |
|---|---|---|
| Domestic consignment | Numeric, typically 10 to 12 digits | Printed on physical receipt |
| International AWB | Alphanumeric, may include country prefix | Provided at time of booking |
| Air freight booking | 8 to 11 digit numeric AWB | Follows IATA AWB format for air cargo |
| Reference number | Alphanumeric client code | Used for corporate accounts, maps to AWB internally |
The number is referred to interchangeably as an AWB number, consignment number, courier number, docket number, or tracking number on Chips’s documentation. All refer to the same shipment identifier. If the receipt shows multiple numbers, the one labelled AWB or Consignment is the one to enter in the tracker.
What Each Tracking Status Means
When you run a successful lookup, the results show a sequence of status events. Here is what each one means for your shipment’s actual location and state:
| Status | What It Means |
|---|---|
| Shipment Booked | Registered in the system. May not yet be physically picked up. |
| Picked Up / Collected | Courier executive has collected the parcel from the sender. |
| Arrived at Origin Hub | Parcel received and processed at Chips’s sending facility. |
| In Transit | Moving between hubs, distribution centres, or via air/ocean/ground route. |
| Customs Clearance (International) | Shipment is being processed by customs at origin or destination country. |
| Arrived at Destination Hub | Reached the local distribution centre near the delivery address. |
| Out for Delivery | Delivery executive has the parcel and is heading to the recipient. |
| Delivery Attempted | Delivery tried but the recipient was unavailable or address was inaccessible. |
| Held at Office | Parcel is at a Chips branch. Recipient may need to collect or reschedule. |
| Delivered | Successfully handed to the recipient. |
| Exception / Delay | A disruption has occurred. Could be weather, customs hold, or address issue. |
| RTO Initiated | Return to Origin started. Parcel heading back to sender. |
A note on “In Transit” for international shipments: International parcels moving through air or ocean freight can remain in transit status for extended periods depending on the route, customs processing speed, and partner carrier handoffs. A gap of 24 to 48 hours between updates on an international route is normal and does not indicate a problem.
Chips Courier Delivery Timeframes
Delivery estimates vary significantly between domestic and international services and depend on the freight mode chosen at booking.
| Service Type | Estimated Delivery Time |
|---|---|
| Domestic intracity (same city) | 1 to 2 business days |
| Domestic intercity (air freight) | 1 to 3 business days |
| Domestic ground freight | 3 to 7 business days |
| International air express | 3 to 7 business days |
| International standard air | 5 to 10 business days |
| International ocean freight | 15 to 45 business days depending on destination |
These are general ranges. Customs clearance delays, public holidays in the destination country, and seasonal volume spikes can extend these timelines. For time-critical international shipments, Chips Express’s air freight express service is the fastest available option in their portfolio.
Chips Courier Service Breakdown: What They Actually Offer
Most tracking guides never explain the company’s actual services. Understanding what you booked helps you interpret tracking updates and set realistic delivery expectations.
Air Freight: Urgent, valuable, or fragile shipments delivered by air. Fastest mode. Pricing is based on actual weight or volumetric weight, whichever is higher.
Ocean Freight: For large volume or heavy shipments where cost is prioritised over speed. Chips works with international ocean carrier partners for this.
Ground Freight: Road transport within India and to neighbouring countries. Cost-effective for large domestic shipments.
Packaging: Chips offers professional packaging services, which is relevant to know if your shipment was packed at their counter. This can affect how you interpret damage claims if any arise.
Volumetric Weight: Chips provides a volumetric weight calculator at chipsairexp.com/volumetric-weight.php. This is important for anyone booking bulky but light shipments, as air freight charges are based on the higher of actual weight or volumetric weight. The formula is length x width x height in centimetres, divided by 5000 for air freight. Understanding this before booking prevents billing surprises.
Chips Courier Office Network: Branch Contacts Across India
Rather than a general helpline number, Chips operates through branch offices across key cities. Contacting the branch nearest to either origin or destination gives faster results than a central helpline for tracking escalations.
| City | Address | Phone |
|---|---|---|
| Ahmedabad (HQ) | Shop No 2, Shree Kunj Appt, Opp Sun Photo, Above Chavda Footwear, Nr Hanuman Temple, Nehrunagar, Ahmedabad 380015 | 079-26303070 / 71 / 72 / 73 |
| Bhavnagar | Shop No 74, Madhav Darshan Complex, Waghawadi Road, Bhavnagar | Available at branch |
| Gandhinagar | Atria The Business Hub, Shop No B-32, Sargasan Cross Road, Gandhinagar | Available at branch |
| Mumbai | Shop No GF-6, C-Wing, Bhakti A2, Vidyadani CHS, Om Nagar, Opp Jeena House, Andheri East, Mumbai 400099 | +91-7498358081 |
| Pune | CTS No 155/156, Shop No 1, Parmar Apartment, Near Shiral Seth Chowk, Rasta Peth, Pune 411011 | Available at branch |
| New Delhi | Office No 404, 4th Floor, New Delhi House Building, Near Metro Exit Gate No 6, Barakhamba Road, New Delhi 110001 | 011-71366590 |
| Jaipur | 95, Paschim Vihar, Chamunda Lane, Behind Vaishali Nagar Police Station, Jaipur 302021 | Available at branch |
| Thane | 7 Vandana Apartment, Mahagiri Koliwada, Near Super Corner, Thane 400601 | +91-7498358081 |
General Enquiry Contact:
- Phone: 079-26303070
- Email: info@chipsairexp.com
- Website: chipsairexp.com
When Chips Tracking Does Not Work: Solving Each Problem
Problem: AWB number shows as not found
This is the most common complaint. Three causes in order of likelihood:
First, the parcel may have been freshly dispatched and not yet scanned at the origin hub. Chips’s system reflects tracking only after the first physical scan, which can take 4 to 8 hours from the time of pickup. Do not assume something is wrong within the first few hours.
Second, you may be on the wrong portal. Verify which Chips entity issued the receipt and use the corresponding website.
Third, there may be a typo in the number. Compare digit by digit with the physical receipt.
Problem: Status stuck on “In Transit” for multiple days
For domestic shipments, if the status has not changed in more than 72 hours, call the originating branch directly. They have access to physical scan logs at each relay point that the public tracking portal does not always surface.
For international shipments, check whether the delay coincides with a public holiday in the destination country or a known customs processing delay on that route.
Problem: Tracking shows “Delivered” but recipient did not receive anything
Check with neighbors, building security, or other household members first. Then contact Chips using the branch contact for the destination city and request the delivery proof, which should include the recipient name recorded at handover and the timestamp. If the recorded delivery location does not match the shipping address, escalate immediately.
Problem: No tracking update for more than 5 days on an international shipment
Email info@chipsairexp.com with your AWB number, booking date, origin country, destination country, and a brief description of the issue. Written email communication creates a documented record that is more effective for persistent international tracking problems than phone calls.
Problem: Website is down or not loading
Try accessing the tracking page from a different browser or incognito window. If the site is inaccessible for more than 24 hours, use a third-party tracker like 17track.net as a temporary alternative and contact Chips by phone or email directly.
What Real Customers Say: An Honest Assessment
Chips Express has a rating of 4.0 on Justdial with over 1,200 ratings at their Ahmedabad location. Positive reviews commonly mention cooperative staff, prompt deliveries on domestic routes, and accurate tracking notifications.
However, a recurring pattern in critical reviews involves billing disputes, specifically customers alleging that final charges exceeded quoted rates. There are also some reports of missing items in transit and slow customer service response times when issues arise.
What this means practically: For standard domestic parcel bookings, most customers report a smooth experience. For international shipments where billing is based on volumetric weight, confirm the exact charges in writing before dispatch to avoid disputes. Use the volumetric weight calculator at chipsairexp.com/volumetric-weight.php before booking to calculate your expected charge.
Also Read : TSRTC Courier Tracking: How to Track Your TGSRTC Parcel and Understand the Entire Service
Pre-Dispatch Checklist for a Smoother Chips Courier Experience
Work through this before handing over your parcel:
- Confirm the correct entity: Chips Express for domestic and international freight, or Chips International for pure international courier
- Use the volumetric weight calculator to confirm your expected shipping charge before paying
- Get the final rate confirmed in writing or via receipt before leaving the counter
- Double-check the recipient name, address, and phone number on the receipt
- Photograph the parcel contents before sealing if sending valuables
- Keep the physical receipt until delivery is confirmed
- Save the branch phone number for the destination city before dispatch
- For international shipments, confirm whether customs documentation (commercial invoice, packing list) is required for the destination country
Common Mistakes With Chips Courier Tracking
Using the wrong portal. Chips Express (chipsairexp.com) and Chips International (chipsinternational.in) are separate systems. A valid tracking number from one will show no results on the other.
Searching too early. Attempting to track within 2 to 3 hours of booking, before the first scan has occurred, will always return a blank result.
Trusting third-party aggregators as the final word. Use them as a convenience tool, not a definitive source. The official portal is always more current.
Not keeping the receipt. Without the AWB number on your receipt, resolving any issue including loss, damage, or non-delivery becomes extremely difficult.
Ignoring volumetric weight for bulky shipments. Booking a large, lightweight parcel without calculating volumetric weight can result in a final charge significantly higher than expected.
Contacting the central number for real-time tracking. The Ahmedabad head office handles general enquiries. For urgent tracking updates on in-transit shipments, the originating or destination branch has more granular information.
Frequently Asked Questions
How do I track my Chips Courier shipment?
Go to chipsairexp.com/track-trace.php for Chips Express shipments, or chipsinternational.in/tracking.html for Chips International. Enter your AWB or consignment number and click Track. No account or login is required.
What is a Chips Courier AWB number?
AWB stands for Air Waybill. It is the unique consignment number assigned to your shipment at booking. It may also be called a tracking number, docket number, or consignment number on your receipt. It is typically 10 to 12 digits for domestic shipments and alphanumeric for international bookings.
Why is my Chips Courier tracking showing no results?
The most common reasons are: using the wrong Chips portal, entering a typo in the number, or checking before the first scan has occurred. Allow 6 to 8 hours from pickup and verify you are on the correct website for your Chips entity.
What is the Chips Courier customer care number?
The main Chips Express contact number is 079-26303070 and email is info@chipsairexp.com. For Delhi queries, call 011-71366590. For Mumbai and Thane, call +91-7498358081.
Does Chips Courier handle international shipments?
Yes. Chips Express handles air freight, ocean freight, and international courier services. Chips International Courier covers delivery to over 220 countries. Both entities handle international bookings through their respective networks.
What is volumetric weight and why does it matter for Chips Courier?
Volumetric weight is the dimensional weight of a parcel calculated as length x width x height in centimetres divided by 5000. For air freight, Chips charges based on whichever is higher: actual weight or volumetric weight. This is important for large but lightweight parcels where dimensional size drives the cost. Use the calculator at chipsairexp.com/volumetric-weight.php before booking.
What should I do if my Chips Courier tracking shows delivered but I did not receive it?
Check with neighbors, building staff, and household members first. Then contact the destination city branch with your AWB number and ask for delivery proof including the recipient name and timestamp recorded at handover.
How long does Chips Courier take to deliver domestically?
Domestic air freight typically takes 1 to 3 business days between major cities. Ground freight takes 3 to 7 business days. Actual time depends on origin, destination, and service type chosen at booking.
Can I track a Chips Courier shipment without the AWB number?
It is very difficult. The AWB number is the primary identifier in Chips’s tracking system. If you have lost it, contact the originating branch with your booking date, sender name, and recipient details to retrieve the AWB number from their records.
Is Chips Express the same as Chips International Courier?
No. Chips Express Private Limited (chipsairexp.com) and Chips International Courier (chipsinternational.in) are two separate entities operating under similar names. Always check your receipt to confirm which one handled your booking.
