Your supplier ships a pallet. A BOL arrives in your inbox. The carrier listed is Averitt Express, a name you may know well or may be encountering for the first time. Either way, what you actually want is simple: to know where your freight is right now.
Track Your Order
Averitt Express is a privately owned freight transportation and supply chain company headquartered in Cookeville, Tennessee. It was founded in 1958 by Thurman Averitt as a small local trucking operation and later acquired by Gary Sasser in 1971, who grew it into one of the largest regional carriers in the American Southeast.
Today the company operates more than 140 service centers, employs over 9,000 associates, and runs a fleet of roughly 4,600 tractors and 15,000 trailers. Its service footprint covers 17 southeastern states as its core territory and extends across all of North America through carrier partnerships.
| Company Fact | Detail |
| Founded | 1958 (as Livingston Merchant’s Co-Op) |
| Current owner | Gary Sasser (since 1971) |
| Headquarters | Cookeville, Tennessee |
| Service centers | 140+ |
| Fleet size | Approx. 4,600 tractors, 15,000 trailers |
| Associates | 9,000+ |
| Core service territory | 17 southeastern US states |
| Warehouse space | 2.4 million sq ft across 40+ distribution locations |
| Customer service phone | 1-800-AVERITT (1-800-283-7488) |
| Customer service email | CustomerService@Averitt.com |
| Support hours | 24 hours a day, 7 days a week |
All the Ways to Track an Averitt Shipment
Averitt offers more tracking entry points than most regional carriers. Which method works best depends on what number you have and whether you hold an account.
1. Official Averitt Tracking Portal (No Login Needed for PRO)
This is the fastest route. The public tracking tool at tools.averitt.com accepts PRO numbers and displays results without requiring you to register.
- Go to tools.averitt.com or click Track at the top of averitt.com
- Select the tracking method that matches your document: PRO/BOL, PO, Trailer Number, or Pickup Number
- Enter your number and hit Search
- Review the full scan history, current terminal location, and estimated delivery date
| Tracking by BOL requires you to log in to your Averitt account. Tracking by PRO number is public and needs no login. If you only have a BOL and no account, call 1-800-283-7488 and press 3. |
2. Averitt Connect (For Registered Business Shippers)
Averitt Connect is the company’s private-label Transportation Management System. Registered shippers can use it to track multiple shipments across multiple carriers from one dashboard without juggling separate logins.
Inside Averitt Connect you can view all LTL loads in transit, all TL loads in transit, set up SMS or email notifications for status changes, and generate over 100 reporting options. It integrates directly with TMS systems and ERP platforms through an API.
3. ShipPlus (Rate, Book, and Track in One Interface)
For shippers who want to rate, schedule, and track LTL shipments without switching between tools, Averitt’s ShipPlus interface combines all three steps. It is designed for businesses that want to manage freight operations from a single online portal.
4. Third-Party Tracking Platforms
If you use multiple carriers and want a single place to check everything, several third-party tools support Averitt PRO tracking.
| Platform | Best Use Case | Bulk Tracking |
| 17TRACK (17track.net) | Multi-carrier monitoring, global shipments | Yes, up to 40 numbers at once |
| AfterShip (aftership.com) | E-commerce sellers needing branded tracking pages | Yes via API |
| Ship24 (ship24.com) | Universal tracking for all courier types | Yes |
| Parcels App (parcelsapp.com) | Real-time updates with mobile notifications | Yes |
| Synctrack (synctrack.io) | Shopify sellers with Averitt as a carrier | Yes via API |
| FreightCenter | Shipments booked through FreightCenter only | Dashboard view |
5. Phone and Live Chat
For immediate status on a specific shipment, Averitt’s customer service team is reachable around the clock. Call 1-800-AVERITT (1-800-283-7488) and press 3 for shipment tracing. Live Chat is available directly on the Averitt website during business hours.
Averitt Tracking Numbers Explained: PRO, BOL, PO, and More
One of the most common points of confusion with Averitt tracking is figuring out which number to use. Here is a clear breakdown of every identifier and what it is good for.
| Number Type | Format | What It Is | Tracking Method |
| PRO Number | 10 digits (e.g. 1160032095) | Primary freight tracking ID assigned at pickup. The industry standard for LTL tracing. | Public, no login needed |
| BOL Number | Varies by shipper | Bill of Lading. Legal contract between shipper and carrier. Contains origin, destination, and freight details. | Login required for BOL-based search |
| PO Number | Varies by buyer | Purchase Order number from the buyer’s system. Useful for receivers who only have the PO. | Available via Averitt’s PO tracking tool |
| Pickup Number | Assigned at scheduling | Confirms a scheduled pickup request. Can be used to check pickup status before freight moves. | Available via Averitt’s pickup tracking tool |
| Trailer Number | Varies | Identifies the specific trailer carrying the freight. Useful for shipments covering full truckloads. | Available via TL tracking tool |
| Dedicated Order Number | 7 digits | Used specifically for Averitt Dedicated (SCS) shipments. Separate from LTL PRO numbers. | Dedicated tracking portal |
| Where to Find Your PRO Number
Your PRO number appears on your confirmation email after booking, on the physical Bill of Lading document, and on the barcode label affixed to the outside of your pallet or freight. If you booked through a third-party broker like FreightCenter, check your broker confirmation, not the Averitt website directly. |
How to Build a Direct Tracking Link (For Developers and Businesses)
Averitt allows businesses to embed direct tracking links in order confirmation emails, customer portals, or internal dashboards. This is useful for e-commerce stores and B2B operations that want to give customers one-click tracking without sending them to a generic search page.
LTL Direct Tracking Link Format
Base URL: tools.averitt.com/servlet/rsoLTLtrack?Type=PN&Number=XXXXXXXXXX
Replace the ten Xs with your 10-digit Averitt PRO number. The link opens directly to that shipment’s tracking page with no additional steps required.
Dedicated (SCS) Direct Tracking Link Format
Base URL: tools.averitt.com/servlet/scs-track-direct?orderNumber=XXXXXXX
Replace the seven Xs with your 7-digit Dedicated order number. The same rules apply.
| The PRO number must be a full 10 digits and the Dedicated order number must be a full 7 digits. Shorter numbers will not return results. Pad with leading zeros if needed. |
Averitt Tracking Status Meanings: What Each Update Actually Tells You
Freight tracking statuses use industry terms that are not always obvious. Here is a plain-English translation of every status you are likely to see.
| Status | Plain-English Meaning | Action Needed? |
| Shipment Recorded / Order Created | Averitt has the booking in its system. The freight has not been physically picked up yet. | None. Wait for pickup scan. |
| Picked Up | A driver collected the freight from the origin. The shipment is now in Averitt’s physical custody. | None. Transit has begun. |
| In Transit | The freight is moving through Averitt’s terminal network between origin and destination. | None. Updates may pause between terminals. |
| Arrived at Terminal | Your freight reached a sorting or hub facility for relay or linehaul movement. | None. Next movement scan will follow. |
| Out for Delivery | A local driver has the freight loaded and is en route to your address. | Be available. Delivery is scheduled for today. |
| Delivered | Freight confirmed delivered. A delivery receipt or proof of delivery is typically available. | Confirm receipt. Download POD from Averitt account if needed. |
| Attempted Delivery | Driver could not complete delivery. Common causes: premises closed, no one to sign, access issue. | Call 1-800-283-7488 to rebook or provide instructions. |
| Exception | A service issue has occurred. Could be a weather delay, incorrect address, freight damage, or customs hold for international shipments. | Check exception notes on tracking page. Contact Averitt if unclear. |
| Pending | Freight has not yet been scanned after booking. Normal within the first 12 to 24 hours. | Wait 24 hours, then contact Averitt if still pending. |
How Long Does Averitt Delivery Take?
Transit times depend on the service selected, the origin and destination points, and whether the shipment is regional or cross-country. Here are realistic expectations based on published data.
| Route / Service Type | Typical Transit Time |
| Regional LTL within Southeast (e.g. Tennessee to Georgia) | Next day to 2 business days |
| LTL between southeastern states (up to 1,500 miles) | 2 to 3 business days |
| LTL cross-country (Southeast to West Coast) | 4 to 7 business days |
| Expedited LTL (time-definite, guaranteed service) | Next day or 2-day, depending on lane |
| Truckload (FTL) domestic | 1 to 5 business days depending on distance |
| Intermodal (rail plus truck) | 3 to 7 business days |
| Cross-border to Mexico | Variable. Currently subject to additional processing delays per Averitt service alerts. |
| International (Asia Express import service) | Varies by origin port and customs processing |
Averitt operates a transit time calculator on its website that gives lane-specific estimates. Use it before booking if on-time delivery to a specific date is critical for your operation.
Delivery runs Monday through Friday from 8 AM to 8 PM. Weekend delivery is available in select areas but is not standard. Holiday schedules apply on major US holidays and Averitt publishes adjusted hour notices on its website in advance.
Tracking Not Updating? Here Is Why and What to Do Next
A frozen tracking page is the number-one frustration freight shippers report with any carrier. Most of the time there is a straightforward explanation. Here are the most common causes and the correct response to each.
Gap Between Booking and First Scan
When a shipment is booked, Averitt creates the record immediately. But the freight does not get scanned until a driver physically picks it up and the barcode is read. This gap can range from a few hours to an entire business day depending on when the pickup was scheduled.
What to do: Allow at least 12 to 24 hours after the confirmed pickup time before expecting tracking activity. If the pickup window has passed and still no scan, call 1-800-283-7488 to verify the pickup occurred.
Gaps Between Terminal Scans
LTL freight travels through a relay of terminals. Each time a shipment moves from one terminal to the next, it is scanned in and out. But the stretch of time while it is on a linehaul truck between two terminals produces no new tracking events. For long-distance lanes, this quiet period can last 24 to 48 hours and is completely normal.
What to do: If the last status is In Transit and less than 48 hours have passed, there is likely nothing wrong. Check again after one business day.
Weather or Operational Delays
Severe weather events, particularly in hurricane-prone southeastern states, can temporarily halt terminal operations and suspend scan activity. Averitt posts service advisories on its homepage when regional disruptions are active.
What to do: Check averitt.com for any active service alerts. If your lane is affected, expect a delay of one to three business days depending on severity.
Cross-Border Mexico Delays
As of early 2025, Averitt has an active notice on its website warning customers of transit delays for cross-border Mexico shipments due to conditions affecting freight movement and customs processing times.
What to do: Build extra buffer time for Mexico-bound shipments and check Averitt’s service update page before expecting delivery.
Incorrect or Incomplete Tracking Number
LTL PRO numbers must be exactly 10 digits. Dedicated order numbers must be exactly 7 digits. Entering 9 digits or using the wrong number type returns no results.
What to do: Verify the exact number against your BOL or confirmation email. If the format looks right and tracking still fails after 24 hours, contact Averitt directly.
Averitt Services and How Tracking Differs Between Them
Averitt offers several distinct service lines. Each has a slightly different tracking setup and uses different identifier formats.
| Service | What It Is | Tracking Number Type | Tracking Portal |
| LTL (Less Than Truckload) | Shared freight for shipments that do not fill a full trailer. The core Averitt service. | 10-digit PRO number | Public LTL tracking tool, no login needed |
| Truckload (TL) | Dedicated trailer for full loads. Faster, direct routing. | Trailer or order number | TL tracking tool, login preferred |
| Dedicated (SCS) | Dedicated fleet and driver assigned to a specific customer’s freight operation. | 7-digit order number | Dedicated tracking portal |
| Integrated and Global | International, expedited, intermodal, brokerage, air freight. Partnerships with global networks. | Order number or partner tracking ID | Integrated tracking tool or partner carrier |
| Distribution and Fulfillment | Warehousing, pick-pack, and last-mile distribution from Averitt’s 2.4M sqft of DC space. | Order or BOL number | Account portal |
| Volume LTL | Shipments too large for standard LTL but not filling a full trailer. Priced between LTL and TL. | PRO number | Standard LTL tracking tool |
Setting Up Tracking Notifications So You Stop Checking Manually
Manual tracking is time-consuming on high-volume shipping operations. Averitt offers automated notifications that remove the need to refresh a tracking page.
SMS and Email Notifications via Averitt Connect
Registered users can configure SMS or email alerts that fire at specific shipment events: pickup confirmation, arrival at destination terminal, out for delivery, and final delivery confirmation. These are set up inside the Averitt Connect portal under notification preferences.
Notification Options for Non-Account Holders
If you do not have an Averitt account, third-party tools like 17TRACK and AfterShip can poll the tracking API and send push notifications or emails when the status changes. This works for PRO numbers without requiring any Averitt login.
API and Data Feed Integration
Averitt provides a code-based integration option for businesses that want to embed tracking directly into their own website or TMS. The tracking URL structure described in the embed section of this guide forms the basis for automated lookups. For more advanced integration, Averitt Connect supports data feeds for TMS and website systems.
Also Read : Uni Express Tracking: How to Track Your UniUni Package in 2026
Tracking Problem Checklist: Run Through This Before Calling
Work through this list before contacting Averitt support. It resolves the majority of tracking questions without a phone call.
- Confirm you have a PRO number, not just an order or reference number from the seller
- Verify the PRO is exactly 10 digits (LTL) or the Dedicated order is exactly 7 digits
- Check whether the pickup was confirmed by the shipper (tracking only activates after physical pickup scan)
- Wait at least 12 to 24 hours after scheduled pickup before expecting the first tracking event
- If status is In Transit with no update for less than 48 hours, wait before escalating (linehaul gaps are normal)
- Check averitt.com homepage for active service alerts covering your region or lane
- If status shows Exception, read the exception notes on the tracking page before calling
- For delivery failures, confirm whether an Attempted Delivery notice was left at the delivery address
- If you need proof of delivery, download the POD document from your Averitt account or ask via email
- If all else fails: call 1-800-283-7488, press 3, and have your PRO number and ZIP codes ready
How Averitt Tracking Compares to Other LTL Carriers
If you are evaluating Averitt against other regional or national carriers, it helps to know where their tracking capabilities sit relative to the competition.
| Feature | Averitt Express | Old Dominion Freight | Saia LTL Freight | Estes Express |
| Public PRO tracking (no login) | Yes | Yes | Yes | Yes |
| BOL-based tracking | Yes (login required) | Yes | Yes | Yes |
| PO number tracking | Yes | Yes | Limited | Yes |
| Email and SMS notifications | Yes (via Averitt Connect) | Yes | Yes | Yes |
| TMS / API integration | Yes (Averitt Connect + data feeds) | Yes | Yes | Limited |
| Mobile-friendly tracking page | Yes | Yes | Yes | Yes |
| Dedicated tracking portal (SCS) | Yes (separate URL) | No dedicated service | No dedicated service | No dedicated service |
| Live chat support | Yes | Yes | No | No |
| 24/7 phone support | Yes | Yes | Yes | Limited hours |
Common Mistakes Shippers Make with Averitt Tracking
- Using the order number from their ERP or purchasing system instead of the Averitt PRO number. These are different identifiers and one will not work in the other’s field.
- Expecting tracking to populate immediately after booking. Freight tracking activates on first physical scan, not on booking creation.
- Searching by BOL without logging in. The BOL search function requires an authenticated Averitt account session.
- Confusing the Averitt LTL tracking portal with the Dedicated (SCS) portal. Using an LTL PRO number in the Dedicated tool returns no results, and vice versa.
- Not checking for service alerts before calling support. Averitt posts active disruptions on its homepage. Many calls could be avoided with a 10-second check.
- Calling the general Averitt number and asking for tracking without having the PRO number ready. The agent will ask for it immediately, so have it in front of you before dialing.
- Expecting tracking to update while freight is on a linehaul truck between terminals. Scan events only happen at terminals, not mid-route.
Frequently Asked Questions
What does an Averitt PRO number look like?
An Averitt PRO number is exactly 10 digits long and contains only numbers, no letters or hyphens. A typical example is 1160032095. LTL PRO numbers always follow this 10-digit format. Dedicated order numbers, by contrast, are 7 digits and used only in the SCS portal.
Can I track an Averitt shipment without a PRO number?
Yes, but with limitations. You can track by Purchase Order number or Pickup Number using specific tools on the Averitt website. Tracking by BOL requires an Averitt account login. If you have none of these, contact the shipper to obtain the PRO number, or call Averitt’s customer service with your delivery address and estimated ship date.
Is there a mobile app for Averitt tracking?
Averitt does not publish a standalone mobile app for shipment tracking. However, the Averitt Connect portal and the public tracking tool at tools.averitt.com are both mobile-friendly and work on smartphones and tablets without requiring an app download. Third-party apps like 17TRACK and Parcels App also support Averitt tracking on mobile devices.
Why does my Averitt tracking show Pending after 24 hours?
A Pending status after 24 hours most often means one of two things: the shipper has not yet handed the freight to Averitt for pickup, or the pickup occurred but the freight was not scanned at the origin terminal. In either case, contact the shipper to verify the pickup date and then call Averitt at 1-800-283-7488 with the PRO number if the issue persists.
What is the difference between Averitt and Averitt Express?
They are the same company. Averitt Express is the full legal and operating name of the carrier. The company informally shortens it to Averitt in some marketing materials. Both names refer to the same entity, the same tracking systems, and the same customer service contacts.
Can I change the delivery address after a shipment is in transit?
Address changes are possible if the freight has not yet departed the origin terminal. Call 1-800-283-7488 as soon as possible to request the change. Once the freight is on a linehaul truck or has arrived at an intermediate terminal, an address change becomes significantly more complex and may require the shipment to be returned or redelivered at additional cost.
How do I get a proof of delivery document from Averitt?
Proof of delivery documents are accessible through your Averitt account under shipping documents. You can download delivery receipts and BOLs after delivery is confirmed. If you do not have an account, call 1-800-283-7488 or email CustomerService@Averitt.com with your PRO number and delivery details to request the document by email.
What should I do if Averitt marks a shipment as delivered but I never received it?
First, verify the delivery address on file is correct. Check with your receiving dock, mailroom, or building security. If the freight cannot be located, contact Averitt immediately with your PRO number and delivery date. An investigation will be initiated and Averitt will pull the delivery receipt and driver notes to determine what happened.
Does Averitt track international shipments?
For international freight, Averitt partners with carriers and customs brokers through its Integrated and Global Solutions service. Tracking for international shipments may involve both an Averitt order number and a partner carrier tracking number depending on the route. For Asia imports through the Asia Express service, Averitt provides import coordination and you will receive a separate tracking reference for the ocean or air leg.
How do I set up automated delivery notifications from Averitt?
Log in to Averitt Connect and navigate to notification settings. You can configure SMS and email alerts to trigger at specific events including pickup, terminal arrival, out-for-delivery, and final delivery. If you do not have an Averitt account, use a third-party service like 17TRACK or AfterShip to set up notifications using your PRO number without any Averitt login.
