You placed an order from a US online store last week. The seller shipped it through Aramex. The tracking page shows your package left the facility four days ago. Now it says “With Delivery Courier” and nothing has changed since yesterday morning. Your phone has not rung. No one has knocked.
Is it coming today or not?
If you have ever tracked an Aramex shipment and felt that the status updates raised more questions than they answered, this guide exists specifically for you. It covers every tracking method available, what every status message actually means in plain language, how the Shop and Ship and MyUS parcel forwarding services track differently from standard express shipments, what to do when tracking goes quiet, how businesses integrate Aramex tracking into their own systems, and the honest picture of delivery performance across Aramex’s primary markets.
Who Is Aramex: The Network Behind Every Tracked Shipment
Understanding the scale and structure of Aramex’s network helps explain how tracking works and why your shipment might pass through partner carriers in certain markets.
Aramex is an Emirati multinational logistics and courier company headquartered in Dubai, United Arab Emirates. It was founded in 1982 by Fadi Ghandour and Bill Kingson in Amman, Jordan, originally under the name Arab American Express, becoming the first courier company established in the Middle East at a time when international logistics infrastructure in the region was almost nonexistent.
The company became the first Arab-based company listed on the NASDAQ stock exchange in January 1997. It moved its listing to the Dubai Financial Market in February 2005 and is majority-owned by Abu Dhabi Developmental Holding Company (ADQ), an Abu Dhabi sovereign wealth fund.
Today Aramex operates across four business segments that each have their own tracking characteristics:
The Courier segment handles express delivery of small parcels and documents to both retail and wholesale customers. This is where most individual consumer tracking queries originate.
The Freight Forwarding segment handles air, land, and ocean transport of consolidated and loose freight along with customs clearance and warehousing. Freight shipments track through the By Reference option using HBL numbers or SRN references.
The Logistics segment provides warehousing, supply chain management, inventory management, and distribution services.
The International Express segment, which now encompasses both Shop and Ship and MyUS following Aramex’s $265 million acquisition of MyUS in October 2022, handles cross-border parcel forwarding for consumers shopping from US, UK, and other international online retailers.
The operational network includes approximately 18,000 employees in 70 countries, over 600 offices globally, and membership in the Global Distribution Alliance, a coalition of 40 express delivery companies with combined revenues of approximately $7.5 billion that Aramex co-founded and chairs. This alliance means your shipment may be physically handled by a GDA partner carrier in certain markets while remaining trackable through the Aramex system.
Aramex Tracking Number Formats: The Complete Reference
Using the wrong format or portal is the primary cause of tracking errors. Aramex uses several distinct tracking number formats depending on the service type, region, and shipment origin.
Standard Express Tracking Numbers
The most common format for consumer express shipments is a 10 to 11 digit numeric string with no letters.
Examples:
- 10-digit format: 1234567890
- 11-digit format: 36123456789
These numbers are assigned at the time of booking and appear on the shipping label, in the booking confirmation email, and in the SMS notification sent to the recipient.
DBP Format Tracking Numbers
Certain Aramex markets and service types generate tracking numbers beginning with the prefix DBP followed by 10 digits.
Example: DBP1123456789
If your tracking number begins with DBP, use the same Aramex tracking portal at aramex.com. The portal accepts this format directly.
Shop and Ship Tracking Numbers
Shop and Ship is Aramex’s flagship parcel forwarding subscription service, which gives subscribers a personal shipping address in over 40 countries including the United States, United Kingdom, China, Hong Kong, Germany, France, Italy, Spain, India, Australia, Canada, Singapore, and others.
When a package is delivered to your Shop and Ship address, Aramex assigns a new Aramex shipment number for the international leg from the Shop and Ship hub to your home country. You will receive this number by email when the package is processed at the hub.
Track Shop and Ship shipments using the standard Aramex tracking portal with the shipment number assigned by Aramex, not the original retailer’s tracking number.
MyUS Tracking Numbers
Following Aramex’s October 2022 acquisition of MyUS for $265 million, MyUS operates as a unit of Aramex’s courier business. MyUS provides a US address at a Sarasota, Florida warehouse for international shoppers to use when buying from American retailers.
When packages arrive at the MyUS facility and are shipped internationally, Aramex generates a tracking number for the international leg. MyUS customers can track shipments through both the MyUS platform and the Aramex tracking portal using the assigned tracking number.
Freight Tracking References
For freight shipments, Aramex accepts tracking by reference rather than by shipment number. The freight reference types include:
- Shipper reference: The reference number assigned by the shipper at booking
- Receiver reference: The reference number used by the receiving party
- Third-party reference: A reference assigned by a freight forwarder or customs broker
- Shipping Request Notice (SRN): The booking confirmation number for freight shipments
- House Bill of Lading (HBL) number: The document reference for ocean freight shipments
- Container number: For ocean freight container tracking
Freight tracking by reference requires selecting the By Reference option on the Aramex tracking portal and specifying the country of origin and date range.
Where to Find Your Aramex Tracking Number
- Booking confirmation email from the sender or Aramex
- SMS notification sent to the recipient’s mobile number
- Physical shipping label on the package
- Order details page on the online store where you placed your purchase
- My Aramex account if you are a registered user
- Shop and Ship or MyUS account dashboard for parcel forwarding shipments
How to Track an Aramex Shipment: Every Method Explained
Method 1: Official Aramex Website
The official portal at aramex.com is the most authoritative and current tracking source.
Step 1: Go to aramex.com
Step 2: Click Track in the main navigation or find the tracking field on the homepage.
Step 3: You will see two tracking options: By Number and By Reference.
Step 4 for By Number: Type or paste up to 10 tracking numbers in the field, separating each with a space or comma. Click Track.
Step 5 for By Reference: Click By Reference and expand the menu. Select Express or Freight depending on your shipment type. Choose your reference type from the available options. Enter your reference number, select the country of origin, and specify the shipment date range. Click Track.
Step 6: The portal displays your shipment’s current status, full milestone event history with timestamps and locations, and estimated delivery information.
No account registration is required for basic tracking. Up to 10 shipments can be tracked simultaneously.
Method 2: Aramex Mobile App
The Aramex mobile app is available on both iOS and Android and is the most convenient tracking method for recipients monitoring delivery on the go.
Key tracking features in the app include:
- Track by shipment number with push notifications for every status change
- Push notification for the Out for Delivery event, which is the most actionable alert
- Access to full milestone history
- Contact delivery executive option when the shipment is out for delivery
- Delivery preferences management for rescheduling or redirecting
- Shop and Ship account management for parcel forwarding customers
- Access to Aramex Help Center for support queries
Enable push notifications when setting up the app. The Out for Delivery notification gives you advance warning to be available at the delivery address, which reduces missed delivery attempts and the delays that follow them.
Method 3: My Aramex Account (Registered Users)
Creating a free My Aramex account on aramex.com provides a centralised view of all your active and historical shipments, with configurable notifications and direct access to shipment documents.
Registered account features include:
- Shipment dashboard showing all active shipments and their current status
- Configurable email and SMS notifications for selected events
- Access to shipping documents including airway bills and invoices
- Shipment history for past deliveries
- Rate quoting and booking capability for sending shipments
- Shop and Ship account management if you are a parcel forwarding subscriber
For businesses and frequent shippers, the My Aramex account dashboard eliminates the need to enter tracking numbers individually for every shipment.
Method 4: Third-Party Multi-Carrier Tracking Platforms
For logistics professionals, eCommerce sellers, and individuals who receive shipments from multiple carriers, third-party platforms provide Aramex tracking alongside other couriers in a single interface.
The most reliable options for Aramex tracking include:
AfterShip at aftership.com supports over 1,100 carriers including Aramex, with branded tracking pages and automated customer notification capability for eCommerce sellers.
17TRACK at 17track.net supports over 2,649 carriers globally and provides Aramex tracking with no account required. Suitable for international shoppers receiving packages from multiple sources.
Ship24 at ship24.com supports Aramex alongside over 1,000 other couriers and provides a tracking API for business integration.
Parcel Monitor at parcelmonitor.com supports Aramex tracking and offers email notification setup and Gmail automatic parcel detection for hands-free monitoring.
For individual consumers tracking one or two shipments, the official Aramex portal is sufficient and always has the most current data. For eCommerce sellers or logistics teams managing high volumes across multiple carriers, AfterShip or Ship24 provide the consolidated operational view needed at scale.
Method 5: SMS and Email Notifications
Aramex sends automatic SMS alerts to the recipient’s mobile number at key events including shipment booking, arrival at destination country, out for delivery, and delivery completion. These alerts are automatic when the sender provides a valid mobile number at booking.
If you are not receiving SMS alerts, confirm with the sender that your current mobile number was used at booking. The most common cause of missing notifications is an outdated phone number on the booking record.
Method 6: Aramex Tracking API
For logistics software providers, eCommerce platforms, freight forwarders, and large shippers requiring automated tracking integration, Aramex provides an API for programmatic access to shipment status data.
The API enables developers to:
- Query Aramex shipment status and milestone events in real time
- Receive webhook-based notifications when tracking events occur
- Integrate Aramex tracking data into ERP, TMS, CRM, or custom logistics platforms
- Automate customer notification emails or WhatsApp messages based on shipment events
- Eliminate manual tracking and reduce operational overhead
Third-party platforms including AfterShip and Ship24 also provide Aramex tracking API access with pre-built connectors that reduce integration development time.
Aramex Tracking Status Messages: Plain English Guide
Aramex uses specific terminology across its tracking events. Here is a complete explanation of every major status you will encounter.
Shipment Booked
An Aramex shipment number has been created in the system. The physical package has not yet been collected. This status appears immediately after booking but before pickup.
Shipment Picked Up
Aramex has physically collected the package from the sender. The shipment is now in Aramex’s possession and the tracking chain has officially begun.
Shipment Arrived at Origin Station
The package has reached the Aramex facility closest to the sender’s location. It is being processed, sorted, and allocated for the next transport leg.
Shipment Departed Origin Station
The package has left the origin Aramex facility and is moving toward the next point in the network, either a hub, airport, or destination station.
Shipment Arrived at Hub
The package has reached one of Aramex’s sorting and consolidation hubs. Hubs are intermediate processing points between the origin and destination that consolidate shipments for efficient routing.
Shipment Departed Hub
The package has left the hub facility loaded onto transport to the next destination.
Shipment in Transit
The package is moving between two points in the Aramex network, typically on a truck or in an aircraft. No new scan event will occur until the next physical checkpoint, which explains why this status can persist for extended periods on long-distance routes.
Shipment Arrived at Destination Country
For international shipments, the package has arrived in the destination country and is at the inbound hub or airport. Customs clearance typically follows this event.
Customs Clearance
The package is being processed by customs authorities in the destination country. Standard clearance takes 24 to 48 hours. High-value items, regulated goods, or incomplete documentation can extend this period.
Shipment Cleared Customs
Customs clearance is complete and the package is released for delivery. It will now move to the destination station for last-mile delivery.
Shipment Arrived at Destination Station
The package has reached the Aramex delivery station serving your specific area. Delivery is typically scheduled for the next one to two business days from this point.
With Delivery Courier / Out for Delivery
This is the status that generates the most daily customer queries. It means a delivery executive has your package on their vehicle and will attempt delivery to your address today. The delivery executive may contact you by phone to confirm availability or to obtain directions.
This status can persist if the delivery executive is working through a long route in your area and your stop is later in the sequence. If it is showing this status and the day is ending without delivery, the executive may reattempt the following business day.
Shipment Delivered
The package has been handed to the recipient or an authorised person at the delivery address. Delivery is complete.
Delivery Attempted
The delivery executive visited your address but could not complete delivery. Common reasons include no one available at the address, access restrictions, inability to reach the recipient by phone, or address details that were unclear. Contact Aramex immediately to arrange re-delivery.
Shipment On Hold
The package has been temporarily stopped pending action. Common causes include a customs query, address discrepancy, missing documentation, or payment of duties required. Check your email and phone for Aramex communications specifying the required action.
Shipment Returned to Shipper
After multiple failed delivery attempts, the package is being returned to the sender. If unexpected, contact Aramex customer service immediately with your tracking number to attempt to halt the return.
Transferred to Partner
Your shipment has been handed to an Aramex Global Distribution Alliance partner carrier for the final delivery leg. This is common in markets where Aramex uses local carrier partners for last-mile delivery. Your Aramex tracking number remains valid and will continue to update.
Shop and Ship Tracking: How Aramex’s Parcel Forwarding Service Works
Shop and Ship is one of Aramex’s most distinctive services and one of the most commonly misunderstood in terms of how tracking works.
Shop and Ship gives subscribers a personal postal address in over 40 countries, allowing them to purchase from international online retailers and have packages delivered to their assigned Shop and Ship address, from which Aramex forwards the package to their home country.
For example, a customer in Jordan subscribes to Shop and Ship, gets a US address in Delaware, shops from Amazon or any US retailer, and has their purchases shipped to that Delaware address. Aramex collects the packages, notifies the customer, and ships them internationally to Jordan.
The tracking journey for a Shop and Ship shipment involves two separate tracking phases.
In the first phase, the US retailer ships to the Shop and Ship Delaware address using their own carrier, which could be FedEx, UPS, USPS, or any other service. This leg tracks through the retailer’s carrier, not Aramex.
In the second phase, once Aramex receives the package at the Shop and Ship hub and processes it for international forwarding, Aramex generates a new Aramex shipment number for the international leg. The customer receives this new Aramex tracking number by email and SMS, and tracks the international journey through the Aramex portal.
The gap between the retailer’s carrier delivering to the Shop and Ship address and the Aramex tracking number being issued is typically 24 to 48 hours while the package is received, inspected, consolidated if multiple packages are being combined, and booked for international shipping.
Consolidated shipments, where multiple Shop and Ship packages are combined into a single international shipment, receive a single Aramex tracking number that covers all the included items.
MyUS Tracking: Cross-Border eCommerce After the Aramex Acquisition
MyUS, acquired by Aramex in October 2022 for $265 million, operates from Sarasota, Florida and provides US, UK, and China shopping addresses to international customers, similar to Shop and Ship but with a separate platform and brand identity.
Following the acquisition, Aramex shipping became available directly within the MyUS platform as a shipping option alongside other carriers, allowing MyUS customers to access Aramex’s international network and track shipments through the Aramex portal.
Tracking MyUS shipments sent through the Aramex option follows the same process as standard Aramex express tracking: the Aramex shipment number is visible in your MyUS account once the package is shipped, and you enter it in the aramex.com tracking portal.
For MyUS shipments sent through non-Aramex carriers, tracking remains within the MyUS platform and the respective carrier’s own tracking system.
Common Aramex Tracking Problems and Solutions
Tracking Number Not Found
If your tracking number returns no result, the most likely cause is that the number was recently assigned and has not yet been activated in the central tracking database. Aramex tracking numbers can take up to 12 hours from creation to first visibility in the portal.
Wait 12 to 24 hours before treating a not-found result as an error. After 24 hours, verify the number character by character against your confirmation email. If correct and still not found, contact the sender to confirm the physical package was handed to Aramex and that the booking was completed successfully.
Status Stuck on the Same Event for Multiple Days
For domestic shipments, an update gap of more than 48 hours without a new event warrants a customer service enquiry. For international shipments, gaps of 3 to 5 days can be normal during transit or customs processing.
If the status shows Shipment Arrived at Destination Country and has not moved for more than 5 days, your shipment is likely in customs processing. Check for emails or calls from Aramex requesting documentation or duty payment.
With Delivery Courier Since Yesterday with No Delivery
The most practical first step is to call the Aramex customer service number for your country and provide your tracking number. Ask them to contact the delivery station and confirm whether your delivery is scheduled for today and at what approximate time.
In many Middle East markets, Aramex delivery executives work routes that span a full working day and later deliveries are normal. However, if the status has shown Out for Delivery for more than one full business day with no delivery and no contact from the delivery executive, escalate to customer service.
Delivered Status but Package Not Received
Check with all household members, building reception, neighbours, and any safe place the delivery executive may have used. In some markets, Aramex delivery agents leave packages with a security guard or building management when the primary recipient is unavailable.
If the package is genuinely unaccounted for, contact Aramex customer service with your tracking number and request a Proof of Delivery record showing who received the package and when. File a formal complaint if the delivery cannot be substantiated.
International Shipment Transferred to Partner Carrier
If your tracking shows Transferred to Partner, your shipment has been handed to a local carrier in the destination country that is part of the Global Distribution Alliance. This is normal in markets where Aramex’s own delivery network does not cover the specific destination area directly.
Your Aramex tracking number may not update further after the transfer event because the partner carrier uses their own internal tracking system. In this case, contact Aramex customer service with your tracking number to get the partner carrier’s reference for your shipment and use that reference on the partner carrier’s own tracking portal.
Aramex Services and Their Tracking Characteristics
Understanding which Aramex service handled your shipment tells you what tracking experience to expect.
Aramex Express
Door-to-door delivery for documents and small parcels. Tracking is fully available from pickup through delivery with milestone events at each checkpoint. Delivery time is 2 to 3 days for domestic and 4 to 10 days for international depending on origin and destination.
Aramex International Express
Time-sensitive cross-border delivery. Tracking is comprehensive with frequent checkpoint events. Middle East to Europe typically takes 4 to 6 days. Deliveries to Asia or North America typically take 7 to 10 days.
Shop and Ship
Parcel forwarding subscription service. Two-phase tracking: retailer carrier for the first leg, Aramex tracking number for the international leg. New tracking number issued within 24 to 48 hours of package receipt at the hub.
MyUS
Cross-border parcel forwarding from US, UK, and China addresses. Aramex shipping option available within the MyUS platform. Tracks through Aramex portal when Aramex is selected as the shipping carrier.
Aramex Freight Forwarding
Air, land, and ocean freight. Tracks through the By Reference option on the Aramex portal using SRN, HBL, or container number. Less frequent updates than express parcel tracking due to the nature of freight transport.
Aramex Bio
Medical and pharmaceutical courier service available in the Middle East and North Africa. Standard Aramex tracking applies with the same portal and app. Launched in March 2014 for temperature-sensitive and compliance-critical medical shipments.
Aramex Last Mile
Final delivery service for eCommerce businesses using Aramex as their delivery partner. Tracks through the standard portal using the shipment number assigned at the time of handover to Aramex.
Aramex Customer Service: Country-by-Country Contact Guide
When tracking cannot resolve an issue, reaching the right Aramex customer service team directly is faster than going through general international support.
The most effective approach is always to visit aramex.com and navigate to the Help Center, where each country’s specific contact details including phone numbers, email addresses, and live chat availability are maintained and updated.
Key regional contacts as of early 2026:
For UAE customers, the primary contact is through the Aramex UAE Help Center at aramex.com/ae/en and via their UAE customer service line.
For Saudi Arabia customers, contact Aramex KSA through aramex.com/sa/en.
For Jordan customers, including the original Amman headquarters, contact through aramex.com/jo/en.
For India customers, Aramex India has offices in major cities including Hyderabad, Bangalore, Gurgaon, Delhi, and Mumbai, accessible through aramex.com/in/en.
For US customers accessing Aramex services through MyUS, the MyUS platform at myus.com provides direct customer support alongside the Aramex Help Center.
For all other countries, use aramex.com, navigate to Find a Location or Help Center, select your country, and use the country-specific contact details provided. Contacting your destination country’s Aramex team rather than a general international line produces faster resolution for delivery queries.
Also Read : CMA CGM Tracking: The Complete 2026 Guide to Tracking Any Container Shipment
Aramex Tracking for eCommerce Businesses
If your business ships orders through Aramex, your customers’ post-purchase tracking experience directly affects your brand’s reputation and your customer service volume.
Automated Tracking Notifications
Integrate the Aramex tracking API or use a third-party platform like AfterShip to automatically send customers their Aramex tracking number at the moment of dispatch, then trigger automated email or SMS updates at key milestones including Out for Delivery and Delivered events.
Businesses that implement proactive tracking notifications consistently see reduced inbound customer service queries about order status because customers receive information before they need to ask for it.
Branded Tracking Pages
Rather than directing customers to aramex.com to track their order, use a branded tracking page that displays Aramex tracking data within your website’s visual identity. This creates a more professional post-purchase experience and keeps the customer engaged with your brand rather than a logistics provider’s website.
AfterShip, Narvar, and Route all offer branded tracking page solutions with Aramex carrier support.
Reference Number Tracking for High-Volume Senders
High-volume Aramex business account holders can configure reference numbers at booking, which allows tracking by your own internal order reference number rather than the Aramex shipment number. This simplifies the process of looking up a specific order’s shipping status from within your own order management system.
Shop and Ship Business Accounts
Businesses can use Shop and Ship business accounts to receive inventory from international suppliers at Aramex’s forwarding addresses and consolidate multiple supplier shipments into single international consignments, reducing per-unit shipping costs while maintaining full tracking visibility through the Aramex portal.
Quick Reference Summary
Official tracking portal: aramex.com/us/en/track/shipments
Maximum simultaneous tracking: 10 shipments per query
Tracking identifier types: Shipment number, reference number, SRN, HBL, container number
Standard tracking number formats: 10-digit numeric, 11-digit numeric, DBP plus 10 digits
Tracking options: By Number and By Reference
Mobile app: Available on iOS and Android with push notifications
Shop and Ship tracking: Uses Aramex shipment number assigned at hub, not retailer tracking number
MyUS tracking: Aramex shipment number available in MyUS account after shipping
Freight tracking: Use By Reference option with SRN or HBL number
No-account tracking: Available for basic status and milestone events
Registered account features: Dashboard, configurable notifications, document access
API access: Available for business integration via Aramex developer resources and third-party platforms
Domestic delivery time: 2 to 3 business days
International delivery time: 4 to 10 business days depending on origin and destination
GDA partners: 40 alliance members, shipment may transfer to partner carrier in some markets
FAQ
How do I track an Aramex shipment?
Go to aramex.com, click Track, enter your tracking number in the By Number field, and click Track. You can enter up to 10 numbers at once separated by spaces or commas. No account is required for basic tracking. For freight shipments tracked by reference number such as SRN or HBL, select the By Reference option, choose Express or Freight, enter your reference, select the origin country, and specify the shipment date range.
What does an Aramex tracking number look like?
Aramex tracking numbers are typically 10 to 15 characters. The most common formats are a 10-digit numeric string like 1234567890, an 11-digit numeric string like 36123456789, or the DBP prefix followed by 10 digits like DBP1123456789. For freight shipments, references such as SRN numbers or HBL numbers serve as the tracking identifiers. Your tracking number appears in your booking confirmation email, SMS notification, and on the physical shipping label.
What does “With Delivery Courier” mean on Aramex tracking?
With Delivery Courier, also shown as Out for Delivery, means a delivery executive has your package on their vehicle and will attempt delivery to your address today. The delivery executive may call your phone to confirm availability or get directions. If it shows this status late in the day and no delivery has arrived, the executive may deliver the following business day or contact you to reschedule.
Why is my Aramex tracking not updating?
The most common reason is that the package is in transit between checkpoints and no new scan event has occurred. On international routes, gaps of 3 to 5 days between the Arrived at Destination Country event and the next update are common during customs processing. On domestic routes, a gap of more than 48 hours without an update warrants a customer service inquiry. Also check whether a new tracking number was issued, which happens when a shipment is transferred to a GDA partner carrier.
How do I track a Shop and Ship shipment?
Shop and Ship shipments have two tracking phases. The first phase uses the retailer’s own carrier tracking number for delivery to your Shop and Ship hub address. The second phase begins when Aramex processes the package at the hub and assigns a new Aramex shipment number for the international leg to your home country. You receive this Aramex number by email. Track it using the standard Aramex portal at aramex.com.
Can I track an Aramex shipment without a tracking number?
The By Reference option on the Aramex tracking portal allows tracking using alternative references including shipper or receiver reference numbers, SRN numbers, and HBL numbers. If you have none of these, contact the sender who always has the shipment number on the booking record. You can also call Aramex customer service for your country with the sender’s details and approximate booking date to retrieve the shipment number.
What should I do if Aramex tracking shows delivered but I did not receive my package?
Check with all household members, neighbours, building reception, and any common delivery points near your address. Then contact Aramex customer service immediately with your tracking number and request a Proof of Delivery record. The POD will show who received the package and any delivery photograph or signature taken at the time. File a formal complaint if delivery cannot be verified from the POD.
How long does Aramex take to deliver internationally?
International delivery through Aramex Express typically takes 4 to 10 business days depending on the origin and destination. Shipments from the Middle East to Europe generally take 4 to 6 days. Shipments to Asia or North America typically take 7 to 10 days. Customs clearance, public holidays, and peak shipping periods can extend these timelines. For time-sensitive international shipments, check the service-specific estimated delivery time at the point of booking.
What is the Aramex Global Distribution Alliance?
The Global Distribution Alliance is a network of 40 independent express delivery companies co-founded and chaired by Aramex that collectively cover markets where individual alliance members do not have their own operations. When your Aramex shipment enters a destination country covered by a GDA partner rather than Aramex directly, the physical delivery is handled by the local partner carrier. Your Aramex tracking number remains valid but may show a Transferred to Partner event. Contact Aramex customer service to get the partner carrier’s local reference for continued tracking.
Does Aramex deliver on weekends?
Weekend delivery is available in select regions as an additional service option and may incur extra charges. It is not a standard service across all Aramex markets. Aramex primarily operates on business days Monday through Friday or Sunday through Thursday in Middle East markets. For accurate information about weekend delivery availability in your specific location, check with the local Aramex office or Help Center for your country.
Conclusion
Aramex has built one of the most strategically important logistics networks in the Middle East and emerging markets since Fadi Ghandour and Bill Kingson started it with a single document delivery from Amman to New York in 1982. The tracking system reflects that history: designed for markets where logistics infrastructure was absent when the company started and required building from scratch, now grown into a multi-continent network covering 70 countries with digital tracking, API integration, and a parcel forwarding infrastructure that includes both Shop and Ship and the $265 million MyUS acquisition.
The practical toolkit for any Aramex customer comes down to four things.
Know your tracking number format and use the correct portal option, By Number for shipments or By Reference for freight. Enable app push notifications so status changes reach you automatically. Understand what each status message means, particularly With Delivery Courier, which means today, and Customs Clearance, which means be patient and check your email. And act immediately when you see a Delivery Attempted event because the window to rearrange delivery before return-to-sender procedures begin is shorter than most customers realise.
For businesses, the additional layer of API integration and branded tracking pages transforms Aramex from a carrier into a post-purchase customer experience tool. That transformation is the difference between customers who ask where their order is and customers who already know.
