If you have been expecting a parcel in Australia and your tracking confirmation shows Aramex, you might be wondering two things. Why does some of the branding still look like Fastway Couriers? And why does the tracking sometimes behave differently from what you expect?
Both questions have the same answer, and understanding it makes everything about Aramex Australia tracking make more sense.
Aramex Australia was originally Fastway Couriers Australia, a franchise-based courier network that started in New Zealand in 1983 and expanded into Australia, Ireland, South Africa, and beyond. In 2016, Aramex, a global logistics and express delivery company founded in 1982 and headquartered in Dubai, acquired Fastway and began a progressive rebranding process. That rebranding is still ongoing in some regions, which is why Australian recipients sometimes receive parcels with Fastway-labelled vehicles but Aramex tracking numbers, or vice versa.
This is not a problem. Both systems connect to the same network. The important thing is knowing how to track your parcel correctly, what every status update means, and exactly what to do when something does not go the way you expected.
This guide covers all of it.
Understanding Aramex Australia: The Franchise Model That Changes Everything
Most courier companies operate as a single corporate entity. Aramex Australia operates differently, and that difference directly affects how your parcel moves and who you contact when something goes wrong.
Aramex Australia runs on a two-tier franchise system. At the top level are regional franchise owners who hold the rights to operate Aramex services within a defined geographic area. Beneath them are courier franchise partners who hold individual delivery routes within those regions. Aramex Australia currently operates through 29 regional franchises and over 900 franchise partners across the country, covering everything from Cairns in the far north to Perth on the west coast.
This franchise structure is what allows Aramex to maintain genuine local presence across a country as geographically large and sparsely distributed as Australia. A corporate-model courier serving a remote regional town typically relies on contracted third parties with limited accountability. An Aramex franchise partner in that same area has a personal financial stake in that route and local relationships with the businesses and households they serve daily.
For recipients, this matters in two practical ways. First, your parcel is more likely to be handled by the same courier on your specific route consistently, which means local familiarity with your address, access points, and any special delivery instructions you have provided. Second, when you need to resolve a delivery issue, contacting the local depot directly often produces faster resolution than going through a central customer service line because the regional franchise team has direct operational control over that route.
Aramex Australia Tracking Number: Formats and Where to Find Yours
Before you can track anything, you need the right number in the right format. This is where many recipients run into their first confusion.
Standard Aramex Australia domestic tracking format:
The most common format is AU followed by 10 digits, giving a 12-character total. Example: AU1234567890. This is the format used for domestic Aramex Australia consignments booked directly through Aramex or through a partner platform like Interparcel.
Alphanumeric format:
Some Aramex Australia consignments carry an alphanumeric label number beginning with two letters followed by a series of digits. Example: AA0123456789. This format is used across certain service configurations and older legacy Fastway-origin bookings that have transferred into the Aramex tracking system.
International arrival format:
For parcels arriving in Australia through the global Aramex international network, the tracking number may initially follow the format of the originating country’s Aramex service before transitioning to an AU-format label number once the parcel enters the Australian domestic network for final delivery.
Where to find your Aramex Australia tracking number:
- Shipping confirmation email from the retailer or sender, which will typically contain both an order confirmation and a separate dispatch notification including the tracking number
- Your online account on the retailer’s website under order details or order history
- The Interparcel account order history if your shipment was booked through Interparcel
- Physical shipping label on the parcel itself
- SMS notification from Aramex at the time of dispatch if you provided a mobile number
Important note for Interparcel bookings:
If your Aramex shipment was booked through Interparcel, you can track it either through the Interparcel tracking portal or through the official Aramex portal. However, Interparcel’s own tracking page notes that only orders booked via Interparcel can be tracked on their specific page. For any Aramex shipment not booked through Interparcel, always use the official Aramex portals.
How to Track Your Aramex Australia Parcel: Every Method Available
Method 1: Official Aramex Australia Website
This is the primary and most accurate source for Aramex Australia tracking information.
Step 1: Go to aramex.com.au
Step 2: Locate the Track Shipment section on the homepage.
Step 3: Enter your Aramex tracking number or label number. The system accepts up to 10 tracking numbers simultaneously separated by a space or comma.
Step 4: Click Track.
Step 5: Your current shipment status, scan history with timestamps and locations, and delivery information will display on screen.
Method 2: Global Aramex Tracking Portal
For international shipments entering Australia from the global Aramex network, the global tracking portal sometimes provides more complete scan history for the international transit portion.
Step 1: Go to aramex.com/au/en/track/shipments
Step 2: Enter your tracking number. Up to 10 shipments can be tracked simultaneously.
Step 3: Click Track for current status.
Method 3: Aramex Australia Mobile App
Aramex Australia provides a mobile app available on both iOS from the Apple App Store and Android from the Google Play Store. The app provides:
- Real-time tracking with push notifications for every status change
- Barcode scanning to enter tracking numbers without manual typing
- Delivery management options including delivery instructions and authority to leave preferences
- Access to your delivery history and past consignments
- Direct contact options to your local depot
Push notification tracking is particularly useful for recipients who do not want to manually check tracking multiple times throughout the day.
Method 4: Email and SMS Notifications
Aramex Australia sends automated email and SMS notifications at key status milestones. If you provided your contact details at the time of order, you will typically receive notifications at dispatch, when the parcel is out for delivery, and at confirmed delivery. You can also register for or update your notification preferences through your Aramex account or by contacting the sending depot.
Method 5: Third-Party Tracking Platforms
For recipients managing multiple deliveries across different carriers, or for situations where the official Aramex portal is showing limited information, several reliable third-party platforms provide Aramex Australia tracking support.
17TRACK at 17track.net integrates Aramex Australia tracking and is particularly useful for international parcels arriving in Australia from global Aramex network origins. Supports bulk tracking of multiple numbers simultaneously.
AfterShip at aftership.com provides Aramex Australia tracking with email and SMS notification options. Popular with Shopify and e-commerce platform users.
Parcels App at parcelsapp.com tracks Aramex Australia shipments with push notifications. Available as iOS and Android mobile app with strong performance on following domestic Aramex consignments through to delivery.
TrackingMore at trackingmore.com provides Aramex Australia tracking across 1,526 integrated carriers. Supports up to 50 tracking numbers simultaneously without account creation. Particularly useful for businesses monitoring multiple outbound Aramex shipments.
Complete Aramex Australia Tracking Status Guide
This is the section that makes the difference between staring at a status update with no idea what to do and knowing exactly what is happening and what action, if any, you need to take.
Label Created / Consignment Booked
The shipping label has been generated and Aramex has received electronic booking data. The physical parcel has not yet been collected or scanned by an Aramex courier. What to do: Wait 24 to 48 hours for the first pickup scan. If no update appears after 48 hours, contact the sender to confirm the parcel was physically handed to the Aramex courier.
Collected / Picked Up
The Aramex courier has physically collected the parcel from the sender and it has been scanned at pickup. What to do: No action needed. The parcel is now in the Aramex network.
Received at Depot / Processing at Depot
The parcel has arrived at an Aramex regional depot and is being sorted for onward routing. What to do: No action needed. Processing typically takes a few hours within the depot.
In Transit / Dispatched to Next Depot
The parcel is actively moving between Aramex depots within the network. For interstate or long-distance deliveries, multiple in-transit entries are normal as the parcel moves through the relevant hub network. What to do: No action needed unless the in-transit status has persisted well beyond the expected delivery window.
Out for Delivery
The parcel is with your local Aramex courier franchise partner on their delivery route today. What to do: Ensure someone is available at the delivery address, or ensure your authority to leave instructions are in place if you will not be home. Keep your phone accessible as some Aramex franchise partners call ahead before delivery.
Delivery Attempted / Carded
The Aramex courier visited your address but could not complete delivery. A delivery card will typically have been left at your address with instructions. What to do: Follow the instructions on the delivery card. You can request redelivery, redirect to a nearby pickup point, or arrange collection from the local depot. Contact your local Aramex depot directly for fastest resolution as they have direct control over that route.
Delivered
Your parcel has been delivered. What to do: If you see this status but have not received your parcel, check all delivery locations including front door, letterbox, with building reception, and with neighbours. Check if an authority to leave note applies. Contact your local Aramex depot within 24 hours if the parcel is genuinely not found.
Authority to Leave / Left in Safe Place
The parcel was delivered and left in a designated safe location at your address without requiring a signature. What to do: Check the nominated location. If you did not set an authority to leave instruction and the parcel has been left without signature, contact the local depot immediately.
Delivery Exception
Something has prevented normal delivery progress. Reasons include address difficulties, access issues, incorrect address information, or the consignment being held pending resolution of a specific issue. What to do: Check the exception detail for the specific reason. Contact the local Aramex depot directly for fastest resolution. If the exception is address-related, provide corrected address details promptly.
Return to Sender
The parcel is being returned to the sender after multiple failed delivery attempts, recipient refusal, or inability to locate the delivery address. What to do: Contact the sender immediately. If the return is in error, contact the local Aramex depot urgently as early intervention may allow redirection before the physical return is processed.
On Hold
The parcel is being held at an Aramex depot pending resolution of a specific issue. What to do: Contact your local Aramex depot with your tracking number to understand the specific hold reason and provide any information needed to release it.
Aramex Australia Services: What Each One Covers
Understanding which Aramex Australia service your parcel is travelling on sets the right expectation for delivery timing and tracking behaviour.
Domestic Express
Next-business-day delivery to major metropolitan areas when booked before the depot cut-off time. Fast, real-time trackable door-to-door shipping with convenient collection options and a streamlined returns system. This is the standard service for time-sensitive domestic parcels within major Australian cities.
Domestic Economy
Cost-effective delivery typically within 2 to 3 business days for regional or rural addresses where the premium speed of Express is not required. The right choice when cost is the primary consideration over speed.
Saturday Delivery
An optional service for customers and businesses requiring weekend delivery. Available at select locations. Saturday delivery requires specific booking confirmation at the time of dispatch and is not available on all routes. Confirm availability with your local depot at the time of booking.
International Express
Worldwide delivery leveraging the global Aramex network reaching over 220 countries and territories. Transit times are typically 2 to 7 business days depending on destination country and customs processing requirements. Full customs clearance support is included as part of the service.
Cash on Delivery (COD)
A service that allows merchants to collect payment from the recipient at the time of delivery rather than in advance. COD reduces the risk of payment fraud for certain business models and allows customers who prefer to pay on receipt to complete purchases they might otherwise abandon. Aramex Australia’s COD service is a meaningful differentiator from larger corporate carriers that have withdrawn this option from many markets.
Temperature-Controlled Shipping
Available for pharmaceuticals, perishable goods, and other temperature-sensitive items. Aramex leverages cold chain logistics infrastructure including temperature-sensitive packaging, transportation protocols, and appropriate warehouse facilities. Businesses shipping health products, food, or other regulated goods requiring cold chain documentation should confirm specific requirements with Aramex directly at the time of booking.
Insurance Coverage
Optional insurance coverage for high-value or fragile goods. Aramex offers freight insurance covering multiple locations, providing peace of mind for shipments where the standard carrier liability limit is insufficient. Insurance must be declared and added at the time of booking rather than after a loss event.
E-Commerce Integrations
For businesses, Aramex Australia provides API access for automated order dispatch and real-time shipment tracking updates directly within e-commerce platforms. Supported platform integrations include Shopify, WooCommerce, and other major e-commerce systems. Interparcel also provides pre-negotiated Aramex rates for small and medium-sized businesses that typically require enterprise volumes to access directly, along with transit warranty coverage up to $100 included automatically and optional additional coverage up to $2,000.
Missed Delivery: Your Exact Options with Aramex Australia
Missed deliveries are the single most common frustration with any courier service. Aramex Australia’s franchise model gives you more direct resolution options than most people realise.
When a delivery attempt fails, the Aramex franchise courier will leave a delivery card at your address. This card contains the local depot contact details, a reference to your consignment, and instructions for your options.
Your primary options following a missed delivery are:
Request redelivery: Contact your local Aramex depot directly using the number on the delivery card or found through the depot locator at aramex.com.au. Specify a date and, where possible, a preferred time window. The local franchise team has operational control over their route schedule and can often accommodate specific redelivery preferences more flexibly than a centralised booking system.
Redirect to a pickup point: Aramex Australia operates pickup point partnerships that allow you to have your parcel redirected to a convenient collection location near your home or workplace. Ask the depot team about the nearest available option.
Collect from depot: You can collect your parcel directly from the local Aramex depot. Bring valid photo identification and your tracking number or the delivery card left by the courier. Confirm depot collection hours before travelling as hours vary by location.
Provide authority to leave: If you anticipate being unavailable for future delivery attempts, you can provide authority to leave instructions specifying a safe location at your address where Aramex can leave the parcel without signature. This can be done through the Aramex app, online account, or by contacting the local depot.
Key timing note: Aramex Australia holds undelivered parcels at the local depot for a defined period before initiating return to sender. Act promptly on any missed delivery card rather than leaving it for several days, as the holding period can expire faster than expected during busy periods.
Aramex Australia for Businesses: Advanced Tracking and Integration
For Australian businesses using Aramex as a logistics partner, the tracking and integration capabilities go well beyond what individual recipients access.
API integration: Aramex Australia provides a full API for automated shipment booking, label generation, and real-time tracking updates within business systems. The API connects directly to the Aramex network and allows order management systems, warehouse management platforms, and e-commerce stores to trigger shipment creation and monitor delivery status without manual intervention.
E-commerce platform connectors: Direct integrations are available for Shopify, WooCommerce, Magento, and BigCommerce. For businesses using multi-carrier shipping platforms, ShipStation and Shippo both support Aramex Australia connections.
Interparcel pre-negotiated rates: Interparcel provides small and medium businesses access to Aramex Australia rates that are typically only available to large-volume shippers. This includes a built-in transit warranty covering lost or damaged products up to $100 automatically on every Aramex shipment, with optional additional coverage up to $2,000. The Interparcel platform also supports multi-carrier comparison across Aramex, UPS, Direct Couriers, and others from a single interface.
Branded tracking notifications: Businesses can configure customer-facing tracking notifications that deliver Aramex shipment status updates under the business brand rather than the carrier name, maintaining a consistent post-purchase experience for customers.
Returns management: Aramex Australia provides a streamlined returns system that integrates with e-commerce platforms, allowing customers to initiate returns online and generate pre-paid Aramex return labels without requiring the business to manage manual returns logistics.
Troubleshooting: Common Aramex Australia Tracking Problems
Problem: Tracking number returns no results
Most commonly occurs in the first 24 to 48 hours before physical scanning into the system, or when the wrong portal is being used for an international versus domestic consignment.
Solution: Wait 48 hours from dispatch. Confirm you are using the AU-format number, not the order ID from the retailer. For international arrivals, try the global Aramex portal at aramex.com/au/en/track/shipments in addition to the Australian portal. Try the same number on 17TRACK which supports both domestic and international Aramex tracking.
Problem: Tracking has not updated for several days
For domestic Australian routes, lack of update for more than two business days is unusual and warrants investigation. For international parcels arriving in Australia, gaps of 5 to 10 days during international transit and customs clearance are normal.
Solution: For domestic consignments overdue by two or more business days, contact your local Aramex depot directly. For international arrivals, allow the full customs clearance window before escalating.
Problem: Status shows delivered but parcel not received
Solution: Check all delivery points at your address including letterbox, front step, side gate, with building reception, and with neighbours. Check if an authority to leave arrangement applies and where the parcel may have been left. If genuinely not found, contact the local Aramex depot immediately with your tracking number and the delivery confirmation timestamp. Do not wait more than 24 to 48 hours before escalating.
Problem: Delivery attempted but you were home
This occasionally occurs due to access issues, intercom failures, or the courier being unable to locate the specific unit in an apartment complex.
Solution: Contact your local Aramex depot with the delivery attempt timestamp. Provide specific access instructions for your address for the next attempt. For apartment buildings, confirm whether your building intercom or access point details are correctly noted in the consignment record.
Problem: International parcel tracking stopped updating after departing origin country
Solution: This is the same two-tracking-number reality that affects other international logistics providers. Your parcel is likely in international transit or Australian customs clearance. Use 17TRACK which can follow Aramex international shipments through the handoff to the Australian domestic network. For customs-held parcels, check your email for any customs notification from the Australian Border Force.
Problem: Receiving Fastway-branded communications but Aramex tracking number
This is a normal result of the ongoing rebrand. Both systems connect to the same network. Your Aramex tracking number is valid regardless of whether communications or vehicles still carry Fastway branding in your region.
Beginner Mistakes to Avoid
Checking tracking immediately after receiving the shipping confirmation email will almost always show no results. The tracking number is generated at booking but the scan only appears when the courier physically collects the parcel. Allow 24 to 48 hours.
Contacting the national Aramex customer service line for a local delivery issue is often slower than contacting the local depot directly. Because Aramex Australia operates on a franchise model, the local depot has direct operational control over your specific route. Going local first is almost always faster.
Not reading the delivery card carefully after a missed delivery leads to missed windows. The delivery card contains your specific local depot contact details and the deadline for arranging redelivery or collection. Acting on it the same day you find it is the right approach.
Assuming the Fastway and Aramex tracking portals are separate systems causes unnecessary confusion. They are the same network in transition. An AU-format Aramex tracking number works on the Aramex portal regardless of any residual Fastway branding.
Entering the tracking number with spaces or special characters will return no results even if the parcel is actively in transit. Always enter the exact tracking number as provided, with no additional characters.
Also Read : APC Postal Logistics: The Complete 2026 Guide to Services, Tracking and Global Shipping
Actionable Checklist
For individual parcel recipients:
- Locate your Aramex AU-format tracking number in your dispatch notification email, not the order confirmation
- Go to aramex.com.au and enter the tracking number without spaces or additional characters
- Wait 24 to 48 hours from dispatch before expecting tracking movement
- Enable push notifications through the Aramex mobile app for real-time status updates without manual checking
- Set authority to leave preferences in the Aramex app before expected delivery if you know you will not be home
- Act on missed delivery cards the same day you find them to avoid missing the depot holding window
- Contact your local Aramex depot directly rather than the national line for fastest resolution of delivery issues
- Submit a formal enquiry through aramex.com.au/contact-us/enquiry for lost or damaged parcel claims, with tracking number, description, and photographs if relevant
For businesses using Aramex Australia:
- Set up API integration or connect through a supported platform like ShipStation or Interparcel for automated dispatch and tracking
- Configure customer-facing tracking notifications to deliver proactive delivery updates in your brand voice
- Use Interparcel pre-negotiated rates to access competitive Aramex pricing with built-in transit warranty if direct account volumes do not yet qualify for enterprise rates
- Notify Aramex in advance for temperature-controlled, high-value, or COD shipments to ensure appropriate handling protocols are applied
- Declare insurance at the time of booking for parcels above standard carrier liability limits
Frequently Asked Questions
How do I track my Aramex Australia parcel?
Go to aramex.com.au and enter your AU-format tracking number in the shipment tracking field. You can track up to 10 shipments simultaneously. For real-time push notifications, download the Aramex mobile app on iOS or Android. Tracking begins at the first physical scan when the courier collects the parcel, typically 24 to 48 hours after the dispatch confirmation email.
What does an Aramex Australia tracking number look like?
The most common format is AU followed by 10 digits, giving a 12-character total, for example AU1234567890. Some consignments use an alphanumeric format starting with two letters followed by digits. Find your tracking number in the dispatch notification email, on the retailer order details page, on the physical shipping label, or in your Interparcel account if booked through that platform.
Why has my Aramex Australia tracking not updated?
For domestic consignments, tracking updates occur at each physical scan point: pickup, depot receipt, in-transit dispatch, out for delivery, and delivered. Gaps between scans during active transit are normal. If your domestic tracking has not updated for more than two business days, contact your local Aramex depot directly. For international arrivals, gaps of 5 to 10 days during international transit and customs clearance are normal.
What is the difference between Fastway Couriers and Aramex Australia?
They are the same network. Fastway Couriers Australia was acquired by Aramex in 2016 and has been progressively rebranding to Aramex. In some regions, the rebrand is still in progress, which is why some recipients see Fastway-branded vehicles or communications alongside Aramex tracking numbers. Both connect to the same operational network and tracking system.
What should I do if Aramex shows delivered but I have not received my parcel?
Check all delivery points at your address, with building reception, and with neighbours. Check whether an authority to leave arrangement applies and where the parcel may have been left. If genuinely not found, contact your local Aramex depot immediately with your tracking number and the delivery timestamp shown in your tracking. Do not wait more than 24 to 48 hours before escalating.
How do I contact Aramex Australia for a delivery problem?
For delivery issues, contact your local Aramex depot directly first. Find your local depot through the depot locator at aramex.com.au. For lost or damaged parcel claims, submit a formal enquiry through the contact form at aramex.com.au/contact-us/enquiry with your tracking number, description of the issue, and photographs if available. You will receive a reference number and updates on the claims process.
Does Aramex Australia deliver on Saturdays?
Yes. Saturday delivery is available at select locations as an optional service. It requires specific booking confirmation at the time of dispatch and is not available on all routes across Australia. Confirm availability for your specific origin and destination with your Aramex depot at the time of booking.
Can I track multiple Aramex Australia parcels at once?
Yes. The official Aramex Australia portal accepts up to 10 tracking numbers simultaneously separated by a space or comma. For bulk tracking of more than 10 numbers, third-party platforms like TrackingMore support up to 50 tracking numbers from different carriers simultaneously without account creation.
How long does Aramex Australia take to deliver?
Domestic Express delivers next business day to major metropolitan areas when booked before depot cut-off time. Domestic Economy delivers within 2 to 3 business days for regional or rural addresses. International Express delivers within 2 to 7 business days depending on destination country and customs processing. Saturday delivery is available at select locations with specific booking.
